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“The staff at this post office is extremely friendly and helpful. The nice woman (I wish I knew her name) working there even helped me save money on postage by using an alternate box for shipping. Very happy!!”
“The staff here have been so helpful, and the location so convenient, for me for many years, it's time to put up a review! Today I asked a lot of them, mailing 10+ bulky holiday packages that also needed packaging upgrades and a lot of patience. They were nice, efficient & organized in taking care of all of it! A neighborhood gem who will help you with all your mailing needs.”
“I attend this post office, first choice.
The staff is very nice and patient with all your questions.
They always smile and ask how you are doing..
I appreciate them.”
“I’m convinced this is the nation’s best post office. Everyone that works here is an absolute delight. I’ve had cases opened on packages that I’ve gone missing and each person has followed them and followed up with the upmost care. Even the customers catch on to the Bermuda triangle of kindness that this place exudes and are often seen holding open doors, letting people go ahead of them and talking in line. going here makes my day most of the time and luckily I’m here a lot. ”
“I love everybody that works here. They've been such a big help in helping me get art prints sized correctly and printed I really appreciate all the hard work and help that these guys do I highly recommend them”
“Very nice and clean location. I was helped by an employee Sara. She was nice, professional and quick processing my pile of outgoing mail. I would recommend this location.”
“Wasn’t very happy for the long line but MARLON definitely made up for it with his EXCEPTIONAL customer service!!!!! Thank you MARLON for making my granddaughters first time at the post office a great experience!!!”
“I only come here a few times a year mostly near the holidays. I don't have a mailbox or anything here so this review is strictly for the main customer service line of the post office. The male employee who was helping me was welcoming, I just walked in and he apologized for wait and began to help me. There was no wait I just walked in but ok I'm all smiles. I asked for holiday stamps and he grabbed the box to show me all the options they have. I didn't see the option I saw online and he informed me that type was the winter regular stamps. I got a few of the booklets of stamps for $11 each. The best part is if you go in you don't have to wait 5-8 business days to get them shipped with possible 2-3 delayed days. Also my neighborhood postal annex booklets cost $3 more so it's a no brainer to come here for snail mail stamps. The only issue is this parking lot and shopping center area is a little sketchy so you really have to watch your surroundings. Other than that it's a friendly post office from what I've witnessed the past few years.”
“I would like to express my utmost appreciation for the exceptional service provided by Celia at the passport service. From the moment I stepped into the office, Celia greeted me with a warm smile and a genuine willingness to assist. Her knowledge and efficiency in handling passport applications were evident as she guided me through the process seamlessly. Celia's attention to detail and thoroughness ensured that all necessary documents were in order, leaving no room for errors or delays. I was truly impressed by her professionalism and dedication to delivering a high-quality service. Celia's outstanding customer service skills made what could have been a daunting experience pleasant and stress-free. Thank you, Celia, for your exemplary service and for going above and beyond to assist me. The passport service is fortunate to have such a remarkable employee.”
“Friendly staff. Walked in there about 5 'til closing. I was a little bit off my game because I was in a hurry, knowing that it was closing time and not wanting to burden anyone by causing them to stay late. Jiovanna had that calming personality and made me feel welcome and not rushed, which in turn helped me to operate more efficiently. Definitely recommend!”
“Xynthia (sp?) (pronounced like Cynthia) was a great help and really boosted my mod the day I dropped by to mail a letter. She had a great attitude, asked about my day, joked with me, and was cheerful and smiling. I would always come to this location if I lived in San Diego.”
“I got here late 15 minutes but they took me in a fill up application for my passport lady. She was wonderful customer service. It was excellent. It didn’t take me not even 30 minutes. It’s a small post office but it’s great to have somebody understand your situation. they deserve five star.”
“This is by far the most helpful Post Office I have ever been to. Oliver was so friendly and consulted with me on shipping a large package. I am eternally grateful for the service we received.”
“This is a great post office! I have been coming here for a year and will continue to come here. I make frequent visits and the service is great, workers are very kind. Line gets busy depending on the time but it’s never too long of a wait.”
“The PO building is old, dark, small and falling apart. It really needs to be torn down and rebuilt. HOWEVER, the counter staff are invariably kind and helpful. Don't believe any negative reviews about the staff at this PO-- they are the best. They get all sorts there, and they have to deal with odd, rude, not-so-bright and demanding people, but I have never seen them be anything other than kind and professional. It can get busy there at times, but it is almost always much quicker than other nearby POs, and the staff are so nice that it's not really a bother.”
“I love this post office! I never had any problems with this post office. I always come here to ship out my orders for my small business. Everyone there is kind and helpful!?”
“I ALMOST got scammed long story short dropped a order off at this location around 2:30ish pm and paid for overnight for a customer. Did some extra digging because something in my gut said double check their info and I did turns out they like to scam small businesses sadly. I was in El Cajon when I realized this information at 3pmish so my husband drove us back to the location. Same lady who helped me the first time recognized me and I explained to her what happened she retrieved my package and reimbursed us our money back. Personally best experience I've ever had at a Usps location.”
“Parking can be tight but the staff here are always so much more efficient and friendly than the one closer to my house. Even when it is incredibly busy they are quick and friendly and go above and beyond to help.”
“I know that people who go to the Postal Office are either in a hurry, anxious that their mails/packages are taken cared of or would even be having a bad day. So Cashiers and Staff working to serve all the customers are often overlooked or taken for granted. A small shortcoming on their part might be blown out of proportion by others, thinking they are snob or unhelpful. I can relate, because this USPS Staff ms. Joanne, might look reserved or strict, but once you get to know her, or take time to smile at her and talk to her, she will be very nice and cheerful. She has helped me from the first time I stepped in this location. Walked me through on how to open a PO Box and assisted me in mails that I'm looking for. She wrote everything patiently. I thank her for knowing her products and services. So just to put a balance perspective, most customer service workers might also have a challenging day and I feel we as consumers must also be considerate, who knows friendships can also be built which will last.”
“Friendly staff, even when customers are rude. Sadly I see rude customers everytime I come in. Don't understand why people are so mean and demanding when they are trying to help.”
“I had the best experience at Grantville post office in San Diego, CA. My package had the 5 digits wrong on the order and it was coming from Canada.So an international package. I called Canada postal service to see if a correction could be made. I also got a hold of the company to let them know the 5 digits were incorrect. They tried to intervene but of no avail. 1800 USPS gave me some great info on how to go about to retrieve this package. Once I knew the package said “out for delivery”, that was my cue to go down to the Grantville post office and the manager then looked all over the facility and made workers aware of this package having the wrong 5 digits. Low and behold the pack was there and in the pacel bag of my carrier, since he was familiar with my name and correct address.I am very grateful to all who went out of their way to get this package to me.”
“I just wanted to leave a review of my wonderful passport appointment experience on August 20th with Jean? (Forgive me if I got her name incorrect). She was so helpful and really made the stress of getting two passports so much less. Thank you so much!!”
“I have been here multiple times and it's my preferred post office in the area. Sometimes there is a wait especially at the end of the day as they typically only have 1 or 2 people at the counter. But I have always had good customer service.”
“I went few times because I lost the key from my mailbox. every time I went I noticed that the employees treated people with respect. I saw people already go with attitude or do not arrive with everything that is needed to send their packages and they want them to solve it there. I had a good experience and they helped me throughout the process, I expected it to take 1 to 2 weeks and they did it in 3 days. Thank you”
“The staff were extremely helpful! Despite being busy with other customers, they assisted me in finding my package. Earlier this week I dropped off a package (containing my wedding dress to return it after noticing stitching imperfections). The return slip stated it was for UPS and I mistakenly dropped it off here at this USPS. A staff member really took his time to listen to my request and found my package. I am so thankful!! Thank you very much!! <3”
“Ashley M. is very sweet and quick to the point!
Dont give low ratings to a Post Office thats like giving a low rating to the DMV, of course you have to wait in lines and be patient. Theyre only human!”
“Post Office in Barrio Logan had poor customer interactions. So I went downtown where the customer service was much better. Come to find out, the first rep handled the paperwork. So effective but rude.”
“I sell collectable cards and love going to this location. The staff is always accommodating and nice, and i've never had any difficulty receiving or sending packages. Note; these are expensive items too, always in the $500+ range for a couple cards.Sad to see the care the post office gives be scrutinized by the rare few with strong negative opinions.”
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“The staff here is always super kind and friendly! Limited parking out front, but they have a drive-through mail box in front of the building (on the left side as you're driving by). Good shipping cost/pricing.”