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July 2024 by Michael Anthony
This store needs to do a better job when it comes to buying used items. Three events today that had me questioning management in this store. When customers are in the store you shouldn’t be discussing GameStop policies concerning stocks, along with talking about discussing while training an employee at a register. I am a branch manager, the one thing I don’t talk about is company policies in-front of client’s or customers. Bring the employee to the back for training, especially when you have a line of three people waiting to purchase items. Absolutely bad customer skills. Second issues when buying used items from customers, then selling them to new customers check your items before buying. Situation number one the gentleman in-front of me was returning a used PlayStation five controller, that he explained to the sales associate did not work. Third situation I placed an order online for a used PlayStation five. I had asked the employee to please open up the box. I wanted to make sure cables, the stand along with controller wasn’t damaged. Here is the situation again, as a company all the original cables, accessories should come with the console. The stand was missing with my console which I had asked for, along with the controller was purple. I had asked for the white original controller. Upon coming home checking the cable the original hdmi cable is now a third party cable along with the controller cable. I had paid you guys $50 less then retail for the PlayStation five. I understand it is used however as a company, GameStop you should pride yourself with providing all original components that come with the console. That just shows me as a customer that this location lacks customer service along with you are not strict with how you buy items from other customers. This will be the last time I shop at a GameStop location.
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May 2024 by Randy “RandyofSD” Richard
Ambience isn't what it once was, I remember waiting in line for midnight releases of GTA V and Call of duty. Everything is digital now. They still have collectables and physical games as well as used consoles and PC accessories. Nostalgia brought me back but it's gonna need some more events like the old days if they gonna survive.
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November 2023 by Trevor D.
Customer service was amazing! came in to get the new Zelda amiibo's, but their systems were down. Had to wait a little bit but the lady was so friendly, kind, and made the wait seem like seconds. She also helped me sort through my coupons to get the item for free! (using awards of course)
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July 2023 by John Penrose
Always something I want lol
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July 2023 by Teresa
Very accommodating and helpful. I called ahead about an item I was looking for and they had it in stock. The clerk agreed to hold it for me. When I arrived, he was very nice and super professional.
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July 2023 by Jose Gomez
My favorite ? ? ? ❤️ stop.
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July 2023 by Edyy
Good place to shop
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July 2023 by The Weird Kid
I didnt shop here.. i only looked around for what they had, its pretty decent ?
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July 2023 by Gary N.
Very Nice and friendly staff, easy in and out for an exchange with no questions asked, except for the reason for my return, then they would send me on my way, unlike the one location in City Heights, I would stay away from it as far as I can. Thank you for the person who helped me today at this College location.
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May 2023 by Pamela Friend
Great staff, great store!
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May 2023 by Teresa McInerney
Very accommodating and helpful. I called ahead about an item I was looking for and they had it in stock. The clerk agreed to hold it for me. When I arrived, he was very nice and super professional.
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May 2023 by Wickedhalf Pubgmobile
My favorite ? ? ? ❤️ stop.
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January 2023 by Travis Arcade
Been shopping here for 20 years. The staff are super helpful and informative. They always confirm when an item is available or unavailable. Easily my favorite place to shop for video games or other cosmetic items. I highly recommend it once. You'll enjoy shopping here.
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January 2023 by Greasy Hernandez
Got what I needed, no big deal.
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December 2022 by Michael D.
I bought a game it was a cool atmosphere I left feeling not bothered comfortable experience really.
