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April 2024 by Judith J.
When I first arrive associates seem to be very efficient. I was communicated that I would have options to pick from, unfortunately they only had one so I had no choice. The car was a bit dusty from the exterior, the interior had coffee stains, and the seats, dash board, and steering wheel well not dusted nor properly sanitize. The windshield was not clean. The only thing that was good about the car that it had a full tank. The vehicle that was given to me also had a maintenance warning I called and advise them and they said it was okay. I finally returned the car and told me I would get my refund 3-5 days. I called my bank and they have not received any form of payment. Please verify your refund is being returned. I suggest you guys using Turo next time you want to rent a the cleaning procedures and customer service is better then enterprise.
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February 2024 by Michael Brownlee
Good daily rates great selection of vehicles and outstanding customers service.
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January 2024 by Mazen Nseir
Lemon Grove office is very accommodating .
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December 2023 by Dylan J.
Only downloaded this app to leave a review, never in my life have I left a review on any business, came in at 8am to rent a car, had to give proof of new residence but made me get 2 forms of document, a utility payment, insurance, or pay stub, finally called ADP to get my direct deposit info with address on it, then had to contact car insurance company to change my address to my new one, then when I swiped my card it didn't go through at first so I sent more money to that specific acount to swipe again, but enterprise said I can't use that same card for another 24hrs to try again bc system won't take a card that didn't go through the first time, so I then had to Uber to the bank, get a whole new debit card with my name on it, not a temporary bank card, then Uber back to Enterprise from bank with new debit card, to come back and to learn the car I had reserved it had already been given out to another person while I was at the bank, finally with a new card, 2 forms of payment, pay stub (that took for ever bc I had to contact APD) and insurance card with my current address I was finally able to leave with the car that I didn't make reservations with. Next time enterprise needs to inform customers of the bowl shit requirements they need to make, in order to snag a rental car. The whole thing took over 4 hours. A utility bill works, but not a lease w/ your name on it, a insurance card works, but not your registration to the vehicle, a credit card works but not cash, the staff was solid and killed it, just only hang up was them giving away the car to someone else, within 5 mins. And completely disregarding the reservation I already had on it. Fuck Enterprise you guys need to do better about informing customers what they need ahead of time, and also allow a debit card to get swiped a second time. And also tell them the online price is $160 more expensive then what's advertised online. Do not rent from this trash corporation, save yourself the b.s, from here on out anytime this company gets brought up in front of me, best believe I'm letting everyone hear this story, and know how trash you guys are. Only created a yelp to display how shitty they are.
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December 2023 by HonestyIsThe B.
These guys at the Lemon Grove location.......ARE THE BEST! I've been there several times and they know my boy's who have rented from them in the past (through insurance). Always a nice greeting and just great customer service. There has always been a decent vehicle to rent. And...........they even made sure they returned something my son left in the rental. I've never been happy to deal with car rental places until I began coming to this location!
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October 2023 by Chantelle K.
Office of 6 workers and 2 customers and I still have to wait 10 mins to get my rental even though my car was reserved for pick up 40 mins ago. Cheapest rates in town though so I rent from here often. Originally I gave them 3 stars but they've been providing great service since so they deserve the extra 2.
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October 2023 by Natacha V.
I rented a car at this location last week and i got top notch customer service, Oscar and Jonathan assisted me during pick up and drop off. They are very friendly and polite and know what customer service is about kudos to them.
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September 2023 by Terri Palmer
Oscar provided amazing customer service! We needed to exchange a car with a possible battery issue, and he helped us get back on the road quickly.
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September 2023 by Brenna Dolen
Rented here for a few weeks and they were in really good spirits at pick-up and on the phone considering how slammed they were that day. Makayla was really helpful over the phone closing out the rental so that I could return at another location. Thank you ☺️
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September 2023 by Via Thomas
Love the Staff at Lemon Grove Location. They all provide excellent service! Johnathan, Mohammad, V and Manager. Oscar.
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September 2023 by Freddie N Angela J.
The staff here was super friendly, extra helpful went out of their way to be accommodating. This was an insurance rental but if I ever need a ride for personal use, this will be my first stop.
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September 2023 by Kira G.
I had a great experience at this location. Great communication and exceptional customer service. Everyone I interacted with was professional, friendly and efficient. Highly recommend this Enterprise!
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September 2023 by Pauline S.
I have rented from this particular branch many times and have always received excellent service. I highly recommend them.
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July 2023 by Nicole M.
Super disrespectful over here. They blast their music in the parking lot to a ridiculous level. I will never rent a car here again. Turn down your music!
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July 2023 by Cristina ortiz
I been renting vehicles from here for a while and this past weekend I rented a vehicle and Jonathan and Oscar help me out. They were very patient and hooked it up with the vehicle i was looking for and made it work, most definitely will be my go to enterprise thank you Jonathan, an Oscar for your excellent customer service!! Ask for these guys!Also Jonathan made returning the vehicle easy as well and asked how our trip was and answer a few concerns I had. Once again thank you for the your excellent customer service highly appreciated.Definitely recommend this enterprise.
