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January 2024 by Jason I.
Was excited to get my first pair of Birkenstocks! A few friends told me that there was a store in La Mesa. I stopped in and was very disappointed. The service was lousy... the woman working just said they didn't have my size in the ones I picked out without checking and bringing out what they did have. I told her I didn't know my size because of them being in Euro sizes but wasn't offered any help, options, choices. Very low energy and dissmissive vibes. I won't ever be going back there. I'll be getting birks from Journeys in the mall instead. They are usually much more helpful!
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January 2024 by Tofer Mai
The staff was very knowledgeable and offered to help us find what we were looking for at other locations going above and beyond
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January 2024 by Michael Moctezuma
I just wanted to come on here to share my AMAZING experience ive had with Sarah. Sarah has helped me on two separate occasions. I was buying birkenstock clogs for my partner and had called the store to see availability for the color and size I was looking for. They thankfully had them and I asked if they can set them aside. She mentioned due to policy she wasnt able to hold anything aside for me but gave me the store hours and said I can always call back to see if they were still in stock. I called back the same day at 5:40 PM and said I was on my way for the clogs. (I reminded her about our call earlier that day). Thankfully when I arrived at the store Sarah had the clogs at the counter while she was brushing the suede and boxing them. She made my overall experience extremely fast and I was outta there in no time.Days later I called because my partners foot fitted funny in the clog. I called to see if we can do a size exchange and sarah reassured me I was able if I wanted to. But she asked me questions on why i needed a size exchange and she quickly explained that as long as I can fit a pinky in the back everything is fine and eventually the footbed will mold to his foot. All this saved us the trouble from coming into the store and making a exchange. She couldve easily given me a generic response but she took the time to look up my purchase using the code on the box and explain the functions of the shoe. She was extremely helpful on the phone and in person. If its your first time shopping at Birkenstock I would ask for Sarah as she will take the time to make sure you are a satisfied customer.
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December 2023 by ラモスL
Great shoe selections, but some employees have no idea what they are doing. I mean, they even bring you the wrong shoe style, and you have to correct it every time they come back. Not all employees, just one.
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December 2023 by Melody Hankins
I just want to thank both Logan and Caitlyn for their EXCELLENT CUSTOMER SERVICE. They both went above and beyond (with kindness) to find the exact shoes I was looking for. Thank you & Merry Christmas, Logan & Caitlyn.
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November 2023 by Jessica
I had a great experience with two of the Birkenstock of San Diego stores: the Old Town location and Sole Concepts - Gaslamp. I live out of the area and was on a quest for Ugg Tasmans, which are ridiculously hard to get right now. I searched every store in Humboldt County and all the major online retailers, which are sold out. After learning that my local store wouldn't be able to get a pair from Ugg until June 2024, I went back to the internet in desperation. I found these stores online. The Old Town store did not have the Tasmans in my size/color in stock, but they were very friendly and directed me to Sole Concepts, which did have them. I called and was able to get their last pair shipped to me. The person who helped me was so friendly and commiserated with me about how silly this trend is and why are these shoes so hard to get?? Hopefully my daughter is as grateful for the shoes as I am grateful for this great service. If I lived in San Diego, this would be my local shoe shop. If you live in San Diego, you should go there!
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November 2023 by Christian Mendoza
I went in not knowing my right size and was assisted by Lucia who was very sweet and helpful. She helped me through the whole process of finding my birk size and picked out a great color for me. 5 star costumer service!
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October 2023 by Cosmo Gold
Went in to get replacement shoes. They did not have them in stock so they said they would order them and they would be in on Monday. I came back four days later which was a Tuesday and they told me that. Oh no they forgot to order them from the other store and they would now place the order and please come back the next Monday. Just a bummer.
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September 2023 by Peter F.
Good selection, and nicely laid out. I came in on a Sunday, and Kaitlyn (sp?)m helped me. She is great. It was busy, and for every person upon entering the store, she would say, "Welcome... how can I help you?" (sic). She didn't mind bringing out several pair of shoes for me, and completely answered all my questions. Thank you for the good experience.
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September 2023 by Dominik V.
Walked in with two girls standing at the counter and neither of them asked to see if I needed help or were looking for something in particular . Felt very unwelcomed inside the store and rushed. Would definitely not being coming here to buy birks would rather go somewhere else where they care to help there customers
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August 2023 by Claire M.
This place is awesome! I didn't realize that they had the Best of the Best selection of comfort shoes. My daughter needed slip resistant shoes for her new job. I thought I'd just stop and see what they had....they had everything for comfort and style! This is now my go to place for shoes! Bye Fashion Valley!
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August 2023 by Sasha H
Caitlyn is a rockstar! My sister and I came in right at opening on a Sunday morning and she was helping guests back to back swiftly and efficiently. We both tried on two rounds of Birks and she knew their stock and sizes off the top of her head. I left the store with a slightly different sandal, but am happy with my purchase.
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June 2023 by Bertrand Nocella
Great local shop. Cheaper than online website
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May 2023 by Michele Rodrigues-Sandberg
Jess is amazing ? called first and by the time I got to the store she had the shoes I asked about ready and waiting for me to try on ! She’s the best…. I’ll be back for sure. Thank You Jess
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May 2023 by Keoni Simmons
The cashier was quick and professional, the shoes are great too
