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May 2024 by Ryan Hicks
Very helpful with my son.
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April 2024 by A D
Berry's is a staple in San Diego. Anything you need pertaining to athletic supply, they have it. Also, the staff is extremely knowledgeable and helpful. I had patches for a letterman jacket made, and they came out perfect. I will be returning in the near future.
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April 2024 by Mister R.
These guys been around since 1952 and it's starting to look like the people working there were the original employees. This could be a good thing or a bad thing. But for now, it's leaning towards bad. Took my son's letterman jacket in to get some stuff added and surprise him before the school year was up. Called and they said they had to order some patches and it would be 2 weeks. No problem. I go in, pay for the stuff Feb 10th ($140 for 3 patches, seems "fair"). Well I call 3 weeks later asking about the patches. They said "let me take your name down and I'll call you back" Call again next week (week 4) and again "you ordered what? Let me get your name and number and I'll have Bob (or whatever his name was) call you back. Call again next week (week 5, we are now in mid March) and again, same crap "what's your name? We will call you back" So I call back again and finally get a hold of "Bob". Well apparently he says "someone" (Berry's) dropped the ball and the patches were never ordered! So now he's gonna order them and it should be 2 weeks. No apology, no offer for a discount, nothing. So again, call back the end of that week to make sure it's been ordered. And they said they will call me back and give me an update. Never got a call back. So I decided to cancel the order and go somewhere else. I call them, they said they can't find when the patches were ordered (1st or 2nd time) but I tell them to cancel the order and I want a refund. They say "okay." And it will be 3-4 days for the refund to hit my bank...... 2 weeks later, still no refund BUT I found another shop in Chula Vista AND I already got my letterman jacket back with new patches for $80, just in time for spring. I think Berry's thinks they can live over their previous performance and that people will still keep coming to them and put up with this horrible customer service. I love to support small/family business but if I'm not treated right, I'll take my money somewhere else. I have 3 more kids about to enter High School and Berry's is one place I'll never shop at when it comes to letterman jackets (which they buy for $150 and sell for $450 BUT the shop in CV sells for $350, same quality)
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February 2024 by Ignacio Parra
Very helpful and very friendly
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February 2024 by Ken Cigainero
These guys are awesome. They are very helpful and have a great selection of sports gear.
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January 2024 by Ricardo Aguilar
Great all the way around. Customer service, allways have what I'm looking for, etc...
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December 2023 by Leandra Nicole
We shopped here for our son's letterman jacket, the best customer service I have ever received in a very long time.Bob answered all of our questions, went over everything in great detail and even helped with suggestions when we asked for expert advice.
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June 2023 by San Diego School of Baseball
We Shop at Berry’s
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April 2023 by Krystal M.
My husband wanted a jacket for his birthday December 6. We ordered a jacket and was originally told early January for pick-up. They requested we pay the funds up front due to a special order. We waited and waited finally in March they jacket came in and it was not what we ordered. They weakly apologized for the error. The owner ordered the correct jacket. Almost 4-months to get a jacket and when we picked the jacket up only so sorry. We were not offered anything since they already had gotten their money back in December. The jacket was NOT cheap. My husband kept saying it was not a BIG deal. Well it was a BIG deal to me due the poor customer service and lack of communication. We will not be shopping their in the future. I will drive to Los Angeles before I spend another dime with this business. It took everything within me not to give them a piece of my mind when we picked up the jacket.
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March 2023 by Wafa A.
Took a jacket there on January for only embroidery and now we're on March 25 and still has no call. First time I called on February 18 they said jacket is there when I went to pick it up they embroidered the name wrong although it was written right on the paper. And they removed one of the patches and got disappeared. They said that it will get fixed. I went again after 3 weeks and they brought the jacket with no name and the patch still missing. One of the owners promised that he will fix it and will give me a call on Monday and that Monday never came back. Very disappointed with their service.
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March 2023 by Taylor Knapp
Andy & Abby go above and beyond. My boss and I were trying to get a custom letterman jacket made within 6 days and they made it happen. They’re so kind! I will definitely be recommending this place to others who need sports gear or custom embroidery.
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February 2023 by Lani M.
Great customer service. All staff were very helpful and friendly. We told them what we wanted and they provided knowledge in getting exactly what we were looking for. They have a range of sports gear which you can't find at the larger sporting good stores
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October 2022 by Lily ortiz
A bunch of old fat men who look like they have never played a sport in their life, sitting behind the counter. Not even answering the phone. I called and called , no answer. So I drive down there because I called the day before and they said my custom jersey would be ready. Welp it wasn't. Said to come back after 6 when they close. Someone picked my jersey up for me, when I received it, the lettering was too small and the numbers too big. There was messy string on the inside. Whoever stitched this was in a hurry. The stitching cost more than the jersey. VERY disappointed. So sad, that place would be so nice if they hired all new people.NEVER stepping foot inside this place again.
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August 2022 by Kurt B.
Great customer service. Very helpful and knowledgeable staff. We bought a letterman jacket and would recommend this place to everyone
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May 2022 by Kara P.
The people who work here are so friendly and I had not really known that we could have ordered our letterman jacket from them or I would have. I love supporting mom n pop businesses. We found out about this spot when we had to get the patches put on and the ALMA'S ALTERNATIONS person put them on perfectly. She wasn't there when I dropped it off, but the sales associate took all the info and it was done in less than 48 hours. The store called me twice to let me know it was ready to pick up and it was so perfect. This store has a ton of uniforms and athletic supplies and Padres gear. They are open on the weekends. I would not trust any regular alterations place to handle a letterman jacket. They really know the correct placement and spacing. Smaller patches were $9 and later ones, like the name on the back is $12. They have sample jackets at the store so you can check out the styles. They also have different patches to add on. Parking is on the front & you need to make a quick right when you get to the front or else you have to do a double U-turn. Do not park in back.
