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March 2024 by Christopher B.
Bank of America is the dumpster of all banks and this location really matches the energy. The woman at the front counter was a rude robot. Nobody greets you upon entrance, you are made to feel like an inconvenience. The lady who helped me, which I was in such a hurry to take my money somewhere else so I didn't grab her name, was extremely rude and unhelpful. Not even a hello or how can I help you, simply points at the terminal and says "debit card", then she refused to take my check from the United States treasury as if that shit would bounce . I walked next door to US bank and received excellent service. Stank of America just lost a customer The only highlight was the security guard out front, very polite.
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January 2024 by David Hughes
The staff was very friendly I was able to withdraw my cash that's always a Plus
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December 2023 by Karen C.
I deposited a $7,000 check, which cleared the payor bank that same day. BOA initially told me there would be no hold on that deposit. Although they had cleared funds that were actually in their possession on December 1, on December 2 they issued a notice of a $7000 hold on my account and will not let me access my account funds for a week. Now I cannot make my mortgage payment, pay other bills, or do any Christmas shopping. I have been a customer of that bank since 1999, but not much longer.
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November 2023 by Soona Brown
The worst, cash app is superior in every way this place blows and it makes me want to throw up
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October 2023 by Health C.
I was told it would be half an hour to speak to a banker. There was 1 person ahead of me. Only 1 banker on site. I've never heard of anything so ridiculous.
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July 2023 by atenasol soler
Very bad customer experience. There is nobody to guide customers with their transactions. Tellers cannot put stop payments on checks. They ask you to seat down, you wait more than 20 mins for a banker only to get told that you have to take care of the transaction over the phone.
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July 2023 by Evomarvv
2 tellers for like 15 people on a weekday come on like really honestly might have to switch to chase
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May 2023 by michele Smith
Friendly and coveinient liked the self check out optio. That was interesting
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April 2023 by Zach Weisser
Six months ago I opened a bank account here specifically to get a treasury direct authorization. I was told to wait six months. Now “upper management” has revoked that service. I “wonder” why all the major banks are revoking this service just when interest rates started to go up. Did somebody say “Wonder”?!
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September 2022 by ZN SunnySanDiego
my wait time and the transaction went smoothly, after they opened extra third window.
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June 2022 by Danielle D.
The hours of operation on the door reflected different time than online. I got here before 5pm thinking I had 15 minutes left and the doors are locked. How disappointing
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June 2022 by Tita Carrillo
Horrible I bout Euros and just needed to pick them up, I went previously to a different brunch and they toll me, my husband cand do so since he was in the account. There were 20 people in front of him , once he arrived to the teller they refused to give him the money in the Lemon Grove location. There paid for and nothing I call customer service they told me it was a manager desertion to do so.
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May 2022 by Claudia S.
I'm pretty sure they don't give a dime about our reviews since mostly everyone complain about this branch and still no change in management. Worst branch in the San Diego county due to their horrible customer service.
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April 2022 by Paulette Crawford
Not too bad of a bank and there's no perfect one. They are usually helpful. Yes, somedays you may have to wait to get assistance, but what place do you know that you don't wait? I worked here many years ago and I still say. This is the best Bank of America around in San Diego city and county.
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March 2022 by Meagan T.
Modified hours from 10a-1p. Showed up 10:06a, line of 16 people. Six BOA employees, only two tellers. Seven closer BOAs were closed or either temporarily closed. BOA needs to do better for it's customers. Absolute garbage.
