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May 2023 by Joanna P.
If you have a Fedex return, DO NOT waste your time coming here. Opt for a different return approach or just keep the item!Tried to make what should have been a simple return into the biggest hassle 3 different times!The first time, my husband brought the package in she said something was down. The second time she said she doesn't print anything.I brought it in for a 3rd time and she said they do not accept the QR return code even though it clearly states on the Fedex Walgreens Lathrop website does. The service is so incompetent Maria sent me to another postal store down the street.
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April 2023 by Curtis O.
They could be a lot better. The pharmacist was nice but the rest of the staff needs some training in customer care. I personally changed pharmacies though. Too much confusion in communication with my doctor.
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March 2023 by Sally S.
The pharmacy is so slow and I know every walgreens pharmacy is but this one is like 2 speeds reverse and slow. I'll got to striplins and pay more..
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January 2023 by Cooki D.
This Walgreen's was my favorite go to for prescriptions until their service has taken a turn for the worst. It has gone from getting medications on time to 1). Being given the wrong medications 2). Having to follow up on refill orders because they are not responding to my requests. 3). The automated service does not work. I called, submitted my refill request and nothing. I have to continually call to speak to a live person & follow up about my son's medication. I will be looking for a new pharmacy, it's too stressful dealing with the one in Lathrop. I hope they bounce back soon.
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December 2022 by Tim P.
I desperately needed some important photocopies last minute. Googled photo copies near me and saw on their website that they do photocopies. When I got to store they told me now they do not do them, very frustrating. Also had troubles at this location dropping of packages for shipment. They told me they would not take mine for some unknown reason despite this being a service they offer.
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December 2022 by Karen M.
This Walgreen's does not follow the hours of other locations. They are endangering peoples lives !You can't get your medications refilled on time, and pick them up after work. My friend has CRiTICAL health issues, that require medications to be taken without stopping. When the refills are ordered, they have taken MORE than 2 weeks to refill them ! You can be DEAD, without your medicine for that long! The Dr is furious with the disregard for customers health concerns.This store needs a complete re-education in customer care, and additional pharmacy help, and additional drive-thru hours of operation. This issues at this location, and any others like it, need to be escalated to the highest levels of operation.Does Walgreen's care if a patient has a STOKE, or HEART ATTACK, or DIES ???
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November 2022 by Amy V.
Not anymore. I would not give one star but I have to in order for this to post. They basically can not keep their pharmacy functioning at a standard level for any Walgreens. It has been months of bad hours-closing early, closing the entire work day ,no weekends, nothing after 6pm, not filling Dr requests when sent directly from providers, don't ever expect your script to be ready even after personally calling it in days before. Every time you go the line would be a dozen people because the pharmacy was so jacked up & never open when it should have been! Just not worth the struggle. Walgreens owes the entire community of Lathrop an apology for putting them through horrible experiences while they tried to stay loyal customers. Bye bye Walgreens
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October 2022 by Iesia S.
If you are having surgery at San Joaquin General, do NOT send your discharge prescriptions here. Story time: My wife's docs sent her antibiotics, and pain management meds here around 2/2:30. They sat on it all day, and after multiple calls and discussions, we were told tohunt down her doctor to send it somewhere else because they close at 6:30 and even though they had had the prescription since 2:30, it was unable to be filled. The lovely young lady on the phone added a heavy dose of attitude and zero empathy to top it all off. Thankfully, my wife's discharge nurse was kind enough to send it to a 24 hour CVS in Stockton. Here's the kicker: They were unable to fill it because this Walgreens said they filled the prescription. Ha! I was there at 6:30 aka closing time when the "lovely" girl told me oh well send it somewhere else. Only way I could have gotten her meds, would have been to have paid cash...hundreds of dollars. If it were filled, my wife would have her CRUCIAL antibiotics and pain medication and I wouldn't have been on a wild goose chase. Now she must forego her antibiotics her nurses were adamant she take, and in pain after general anesthesia and serious facial surgery for almost 24 hours. The lack of communication, misinformation, and disregard for patient care is appalling. If you don't like your job, find another one. I NEVER take the time to write reviews but this one was necessary. Skip the bullshit and send it to a reliable pharmacy. This is not that.
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September 2022 by Marileth V.
I don't like this Welgreens. No consideration. They just let the people fall in line waiting and then suddenly they will tell you . They won't accept you because it's time for them to close the pharmacy . Employee works super slow in pharmacy.
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July 2022 by Fernando M.
Don't Waste your time. People there are untrained and don't care about the people who trust them by having their life saving medicine orders placed there. Bad management they know they are not good they have been no good for years and they don't fix the issue.
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July 2022 by Andrew L.
My time at Wagnngton's done the waste there for prescription way too long!!! I can't believe that The Rx center is still saying we are sore staff for about six months now why don't they get some staff to help in the pharmacy??!??
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July 2022 by Kiran S.
I wouldn't give this place even 1 star but there's no Option ... I see all these reviews about pharmacy being rude and inconsiderate and Walgreens responding that they have filed a complaint and will look into it... my question is... what are you doing about it? Because nothing has changed and they are still rude, they hang up on you multiple times; they keep transferring you back and forth... until they hang up on you again. When you finally get someone that picks up - they clearly sound annoyed and can't wait to hang up on you ... prescriptions are like never ready! My question is ... why are you working? Don't work if you hate the job ... trust me - people that need these meds- the last thing they want to do is deal with your attitudes - so either be professional or leave the job and let someone come in that actually likes what they do and want to help people. If this is a staffing issue - still- it gives you no right to be rude to anyone!
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June 2022 by Hey It's S.
the reviews speak for themselves and I should have listened, NEVER COME HERE IF YOU ACTUALLY NEED HELP! they are severely short staffed all the time (though that make sense since most workers are rude to customers AND each other) The pharmacy is either never open or always closed early with rude staff that don't seem to care about anyone but themselves, and when you try to call they just send you back and forth from the front desk to the pharmacy multiple times until they just hangup on you (has happened to me twice!) Staff at checkout are rude and dismissing, and checkout lines are always 30 minutes or more, especially when they always have problems with their card reader. Overall this place is a huge mess and basically a waste of space in that parking lot.
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June 2022 by Lisa D.
FYI- If you get Covid testing done, go to several places, then use whichever one comes back 1st. I tested at Walgreens in Lathrop on June16th. they said 1-5 business days for the results. Sooo I have been waiting for a e-mail. I just called them they've had the results since the 19TH!!! And never sent me the e-mail!!!! They resent it while I was on the phone & I got it within seconds! This test is useless to me now. What a waste of time! St. Joe's requires a test within 72 hrs from the collection time & they will go down to the minute. Oh and get this...When your results come back it says "Your Flu testing results are now available" Not Your covid-19 test results are now available. #Scamdemic
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June 2022 by Han X.
The people who answer the phones at the pharmacy here are beyond rude! Why work with the public when yall dont have any manners!?? Do us a favor and find another profession bc you suck!