The UPS Store #2032 in Greenbrae offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. The locally-owned and operated store is committed to providing excellent customer service, with employees who are generally described as nice and helpful. One customer had a particularly positive experience, praising the employee Andrew for his excellent and selfless customer service, going above and beyond to assist the customer despite the rush and lack of necessary information. However, the reviews also mention that the store could use some improvements, with some employees described as not caring or unhelpful. One customer had a mixed experience, where a "black gentleman" employee initially sent another employee to assist, but the younger, more helpful employee who ultimately helped the customer was praised for his maturity and responsibility. The store is also praised for its large, easy-to-access parking lot, which is a welcome contrast to some other UPS store locations. The store manager, Sarah Bender-Resnik, is highlighted as being very helpful, especially in assisting a customer with moving and shipping fragile art pieces. Overall, The UPS Store #2032 in Greenbrae is described as a well-run establishment that provides a range of services, with a mix of helpful and less engaged employees, and a store manager who is praised for her assistance.
I have always had great customer service experiences at this store. Always polite and always helpful with my mostly Amazon returns! Customers these days are impatient and in a hurry and not always nice to deal with. 🙃 Shout out to Bon Air UPS!
April 2025
They are always nice and organized and helpful! Nice service!
October 2024
The store help is very accommodating, informed as to various rates and the service is excellent!
