Design Within Reach (DWR) is a furniture retailer located in the Marin Country Mart, an open-air mall with restaurants, services, shops, and a weekly farmers market. The studio exudes a welcoming ambiance, with furniture collections including sofas, occasional tables, dining chairs and tables, beds, dressers, rugs, lamps, and accessories arranged in 20 fully realized rooms to help visitors envision how the pieces could work in their own homes. The assortment also includes lighting, floor coverings, and top-selling task chairs in home-office vignettes. The friendly account executives are eager to provide a host of complimentary design services, including one-on-one consultations, in-home visits, 3-D renderings of customers' spaces, and assistance with measuring and planning. While the in-store experience is generally positive, with helpful staff and well-made products, some customers have faced challenges with the delivery and installation process. In one case, a customer experienced multiple issues with damaged furniture and unresponsive communication, leading to a frustrating experience. However, another customer who was initially hesitant due to negative reviews had a positive encounter, with the staff providing knowledgeable guidance on finding the right chair fit. Overall, Design Within Reach offers a comprehensive furniture shopping experience, with a focus on design, customer service, and a wide range of high-quality products.
Smaller than expected (Berkeley showroom is much bigger), but very helpful salespeople.
November 2023
Had a question about servicing my Herman Miller chair. While my chair is just out of warranty, the representative helped connect me with the resources to service my chair. Excellent customer service.
October 2020
Nice furniture for those who like a modern aesthetic in their homes. The staff are extremely friendly and knowledgeable. There's nothing you can purchase at the store as everything is by order and deliver to your home or office.
