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February 2024 by Niki Caballero
Amazing!! The only alterations place I trust. Such kind people there and always help you out when you’re in a time crunch.
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December 2023 by Michelle T.
I've been coming to this shop for more than 10 years. I took in my suit, nobody else near me was willing to alter, to this shop. I'm a skinny girl, that usually fits a 00 to a 0 depending on the manufacturer. The suit I brought in, was a size 4. It fit me quite literally like an oversized piece of clothing. It was a three piece: a blazer, a vest, and pants. I chose to wore it with a shirt and tie which I chose to accompany the suit. I personally think that Raquel did an excellent job! It was like as if the idea of it being an oversized piece of clothing, got replaced with an actual presentable suit for a presentation or an interview. I'll update with pictures once I have time to put it on.
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December 2023 by J C.
Whether this place has changed owners as mentioned in a previous review, or not, I do not recommend this place. My wife took in a pair of expensive jeans to have the hems shortened. It was stated to hem jeans exactly as shown on jeans with a stitched hem. When she picked them up, the hem now had a straight edge with a blind stitch. This place is pretty bad, they do not follow instructions. I could not find a city or state business license to report them. Do yourselves a favor, go somewhere else. I doubt the owner(s) will read this review, which is why they give bad service. They simply don't care.
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October 2023 by Stacy W.
I purchased a dress on line for a wedding and I took my dress to Socorros to take in cause it was a little to big and also too long. They done a wonderful job I am very pleased with the work that was done I will definitely use them again. I also took a skirt that I purchased and the zipper needed to replace and they took care of that as well. Very nice people and customer service was great
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September 2023 by Katrina Carlin
DO NOT COME HERE!!!!!! SHE RUINED MY WEDDING DRESS. I wish I could give no stars. The previous owner (who was wonderful) is no longer there and under new ownership Raquel. My wedding is next week and my dress is butchered and destroyed. I’m so heartbroken and her & her daughter have made what is suppose to be a great time in my life such a miserable experience. She messed it up TWICE, over cut and was given another chance and ruined the train of my dress. They don’t take accountability and said they’d reimburse me then close and lock the door when I come. I have 11 days until my wedding and I’m dressless. I will be going to court and they have been sued before for someone else’s wedding dress. She is heartless and inexperienced. DO NOT TRUST HER with your special dress.Service: Alterations
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September 2023 by David Carlin
Being that my pops was small business owner this pains me to write a negative review. I get mistakes happen but when there is no accountability and no remorse from the business owner at fault then you deserve the negative press.Owner and her daughter offered to fix my wives wedding dress after completely destroying it. 2 weeks before our wedding and they made it even worse, visibly unrecognizable from the dress we started with. Initially offered to pay for a replacement. Then went back on her word and never once apologized for destroying it. Locking my wife out of the business and mocking her through the window. We are left with no resolution with one 11 days left til our big day.Do yourself a favor and stay way clear of this business that ruins wedding dresses and doesn't own up to a mistakeService: Alterations
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September 2023 by Malaya Aguilar
TERRIBLE PLACE. Customer service is ridiculous. They mess up dresses and they argue with the client! Ruined at $4,000 dress!!!!!
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September 2023 by Kiki Hearts
Absolutely horrible! Do not come here they ruin clothing time after time! Be aware and do not come here!
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September 2023 by E R.
If I could I would rate this a negative but one it is. DO NOT TRUST THEM!! THIS IS NOT THE ORIGINAL OWNER!!! My family and I have used this shop so many times but since has changed owners. The new owner Raquel is absolutely horrible along with her daughter. My daughter who's wedding is in just days away dropped off her dress in May. My mother went with her and they gave Raquel and her her daughter specification on how she wanted her dress altered. My daughter was told a date to go in for her first fitting. She went in and was devastated. She had chopped the dress which no cutting was supposed to be done until after this fitting. Raquel's daughter Sonia yelled at my daughter and her friend and became very defensive, making my daughters nightmare even worse. My daughter left crying and was told it could be fixed but what she wanted done now had to change. My daughter went to pick up her dress on 9-9-23 and it was worse. It looks like she now as a rabbit tail "cotton tail". The train was literally bunched up and looks horrible. She has literally 11 days before her wedding and now has no dress. I called Raquel after my daughter had called me upset. I explained how the dress was horrible and she wanted to try and fix it. I told her we had lost all trust in her and told her she needed to pay for the dress. She told me to come in on Sunday 9-10-23 after about a 7-8 min conversation. I asked her what time and she said 11am. I drove all the way from Arizona and arrived at 10:48am. I called to let her know I was there since she said the business was closed but she would be there. I left a message. I called again closer to 11am, She answered and said she would NOT be paying for the dress and she would just fix it and would not let me in like she said. She never apologized nor did she have any remorse. So again my daughter is without a dress and no money. As a business owner myself this is absolutely unacceptable!!!
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September 2023 by Cynthia D.
**** PLEASE READ-- DO NOT COME HERE**** I am not the type of person who writes a lot of reviews but this experience has been the most awful. I'm trying to do right by the community and warn everyone to steer away from this place. The new owner Raquel, appears to be a sweet, older women who will pretend she cares and has a heart. However, she is the exact opposite. After ruining my best friends wedding dress, she held back on her word in reimbursing her for her dress she ruined. She did not apologize for her wrong doings & instead blamed myself and my best friend in saying we asked for the destruction of the dress. This is a wedding! The most precious time for a bride & it was quickly ruined. Her daughter, has the worst attitude & terrible customer service. They would answer the phone and hang up, they locked their doors so we would not come in, etc. Please do not trust these people with anything, especially if this is your wedding dress!!!!! As a business owner, accountability should be a priority. Please do not come here!
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September 2023 by Arlene I.
she ruins wedding dresses dont come here!!! save yourself a heartbreak and a headache
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September 2023 by Katrina C.
DO NOT COME HERE!!!!!! SHE RUINED MY WEDDING DRESS. I wish I could give no stars. The previous owner (who was wonderful) is no longer there and under new ownership Raquel. My wedding is next week and my dress is butchered and destroyed. I'm so heartbroken and her & her daughter have made what is suppose to be a great time in my life such a miserable experience. She messed it up TWICE, over cut and was given another chance and ruined the train of my dress. They don't take accountability and said they'd reimburse me then close and lock the door when I come. I have 11 days until my wedding and I'm dressless. I will be going to court and they have been sued before for someone else's wedding dress. She is heartless and inexperienced. DO NOT TRUST HER with your special dress.
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June 2023 by Kelsey K.
I took my wedding dress here to be altered. They did a nice job on my dress- but a couple hiccups along the way. Mainly- after I left my dress there for 5 weeks I came. To try it on and they had forgotten about it. Luckily they were able to alter it quickly and I came back a few days later. They are definitely a revolving door here- not the best customer service. But like I said, in the end my dress did turn out the way I wanted.
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May 2023 by Anna D.
Reliable, trustworthy. I have had my wedding dress and bridesmaids dress altered here, and I've never been disappointed by the quality of the work. She is great!
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April 2023 by Genie Z.
I took my daughters prom dress to get altered here. The lady was very nice and I let her know that my daughter wanted a section of her dress that was see through to get covered, but in a beige color so it still looked see thru but wasn't. She said she could do that and she brought out colors and fabrics to see what I wanted. She even suggested if I wanted another material I could buy it and bring it to her. I said that wasn't necessary. We chose a color and she said she could have it done 2 days before my daughters prom. A couple days later I took my daughter to the place to have her try it on with shoes so she could fix the length as well. When I went to go pick it up two days before my daughters prom, she had covered the see-through part but unfortunately it was not the beige color I had choose and did it all black instead , which made it look like one solid color, which my daughter did not want. And the dress was still way to long and looked like it was just cut with scissors and left rough cut. My daughter had to wear way taller shoes that she wanted to because it was to long. if they were going to show me colors to choose from, they could've called me if that fabric didn't work for them and ask if they could switch the fabric. Unfortunately it was my fault that my daughter did not come with me to try on the dress when I picked it up because she had school and I should of looked at the dress to see it was not what I wanted. She didn't even let me know when I picked it up that it was a diffrent fabric then what we chose. I paid $150 for dress and $150 for these alterations + a new zipper. Which I think was pretty pricey for mediocre work. In all she looked beautiful... it is what it is. Lesson learned and I will not be coming to this place again.
