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February 2024 by Javier Riv
This was my first time at this location and let me tell you I am very pleased. Great customer service and they took the time to explain everything in detail. Got my phone and accessories at a very good price. Definitely coming back
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February 2024 by king_Petty (the weezle tv)
This was my 2nd time coming in to this location and I pretty much confirmed what some of these comments are saying......I don't know how the owner trains these employees but some of them are very dishonest...on 2 different occasions 2 different employees lied to me about not getting charged for a phone case and screen protector....I bought a new phone that was $239, and some how it came up to almost $400....they said the accessories was free but I looked at receipt later and I was charged....people shouldn't play with customers money, some people are crazy and will come back to job, like what I'm thinking of doing ?
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July 2023 by Tanner Oliver
Drove friend 50 miles to get to store to replace phone on Saturday. Arrived 8 minutes LATER than closing - only associate at store let us in and graciously got my buddy all set up - even tho it made them tardy for their appointment!!
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May 2023 by Tom Jerry
Very helpful and friendly staff. Thank u Danny for all your help
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February 2023 by Jose Bautista
Upgraded pH and the rep threw a cover and screen protector without informing of price beforehand, charged on receipt without acknowledging with their customer. Attempt to resolve with mgmt for a month with no luck or resolve. Let countless msg and not a single call back from anyone that can help. Felt ripped off / robbed. Wil probably reached out to the BBB and consumers affairs. I am probably not the only person this has happened to from the way the reps attempted to handle it with no help from the managers which could not be reached by phone from their own employees/reps.
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December 2022 by Tuft Monster
There closing time states 8pm got here 5min before closing, and I wasn't able to make a payment. I will never be returning to this location ever again. Complete jokes. On numerous occasions they did not have the correct change and I was asked to go, to the business's next door an try to aquire change.
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December 2022 by Nathan De Binion
Miguel at the metro store was wonderful.... He solved a problem that the customer service was not able to fix... I really appreciate his support and knowledge... I recommend seeing him if you need anything....
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November 2022 by Nathan debinion
Miguel at the metro store was wonderful.... He solved a problem that the customer service was not able to fix... I really appreciate his support and knowledge... I recommend seeing him if you need anything....
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November 2022 by Ruth Leinart
Metro by food for less in Lancaster is one I only go to, very smart on phone wuestions,always helpful on decisions on new phone or pads very great employees
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November 2022 by Neilsen Adriano
the girls here are rude and have no customer service skills
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August 2022 by S Schu
Always a problem going there .the last 3 times I went there I walk in and hear were closed .it's 3pm the sign says 7pm .well I need a ....oh we're out of stock ."I have not even told you what I'm here to buy yet" oh were out of what ever your looking for ????
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June 2022 by Deci Retzke
Best Metro PCS in the Antelope Valley!! I've been with them for quite some time and have never been disappointed in their service. The most recent visit was to replace my daughters phone. She had cracked her screen badly enough that her phone was unusable and had taken it to mobile link on AVE K where they charged her $153.89 and her phone only worked for 24 hrs. Gunk leaking out and the receipt was written in such a way that once she walked out the door that was it. Next time she will make sure she reads reviews!! Fernando has always been amazing and a couple days ago JR was just as amazing!!
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December 2021 by Mel Green
Truly deserve's a 00. I went to the store after calling and being told over the phone he would be happy to help me with a smart pay application. Once I get there he realized it was not just a basic issue so he proceeded to tell me honestly he is not going to help me at all. He didn't want the hassle. Which is the utmost disrespect to me his client. Will never ever go to this location. This occurred on Saturday after 4 by a tall gentleman who had me so mad I stormed out and never got his name.
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October 2021 by Bruce Banner
Fernando had excellent service. He help us get upgrads with no stress. Metro store is lucky to have an employee like him. We recommend this store.
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October 2021 by Jesus Carrillo
Fernando is a great employee and helped A lot, we need more employees like him.
