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March 2024 by Mario Chang
The whole team is great!Couldn’t get car fixed (total loss) but Stephen was very transparent about the whole process. Second time customer… can’t see myself going anywhere else.
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March 2024 by Carol - Allersmeyer Flores
FixAuto has repaired on our vehicles three times. Their work is always excellent. They have great customer service. I was contacted by text (my choice) daily.
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March 2024 by Phillip Ketchum
This is the best auto collision repair shop I have ever been to. The shop is very clean, the people are friendly and helpful. They worked my vehicle ahead of schedule due to my having to leave town. I would recommend this shop to family, friends and coworkers in a minute.
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March 2024 by Herman G.
On March 5th I took My Honda HRV for repair of the splash guard that was damaged by an object that fell from a truck on E. Ave. M. I was referred to them by my insurance AAA. The next day, March 6th, Fix Auto called me and asked if I had my car serviced lately, I said yes about a month ago. Well so happens that the place that did the service did not put all the screws in that holds the cover in place and thus, the flying object knocked it loose. 1 hour later it went and picked up my car. They had put new screws to secure the cover and even did an alignment on the car at no charge!! For the life of me, I do not understand the bad reviews that have been written?? I am very thankful for Fix Auto and their honesty and reliability and professionalism. Sincerely, Herman G.
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March 2024 by Matthew Evans
Phenomenal staff, the smoothest repair experience I have had. Shop was willing to work with me to get the parts I wanted installed vs an OEM replacement, in a timely manner and for a reasonable price.
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March 2024 by Ari C. Lexington
Service was amazing. Hands down if I ever experience another auto collision this will be the only place I take my car to. I love how they communicated with me every step of the way. I was kept at ease and they made a stressful situation a breeze. Hands down the best to ever do it. I was serviced with excellence. Thank you so much!
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February 2024 by dolores langarica
Amazing people work here. They truly went above and beyond to help me when my insurance had a problem. They fixed my car really quick. I was in and out that same day. Definitely recommend checking them out. Super friendly, professional, and knowledgeable.
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February 2024 by Eddie Hernandez
Thank you to Stephen and the team at Fix Auto for being helpful and make sure my car is back to the way it was originally.
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February 2024 by David Howard
Fix It Auto Repair has provided me with excellent service. The best compliment I could pay is my returned business.
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February 2024 by Erika R.
I took my car to this shop a they were very polite and offered me a bottle of water Then I was told that I needed to leave vehicle there for a couple of days because they expert needed to check my vehicle. I then received a phone call with the estimate for the parts and labor. The gentleman said that to remove the parts alone would cost me $1,000 and the parts would cost me $2,000. I was in shock when a guy by the name of Carlos became upset because I told him that it was just too much money for the labor. I refused to have any work done and I told him that I would pick up my car the next day. I get there and when I opened the back door to put my things on the back I noticed that my umbrella was stock in the middle of the seats and I couldn't get my umbrella unstuck. Because they had put in back seats down and someone had put my umbrella between the seats. I quickly went inside their office to ask a man with no hair to help me remove my umbrella because I couldn't remove it because it was stuck. I asked the guy without any hair....Why are the back seats down? Then, he said....the seats needed to be removed because the technician needed to check under the seats for the problem. I responded by....I see but what I don't understand why is my umbrella stuck in the middle of of seats? I tried to remove my umbrella but it was really stuck in it, that I had to go back inside their office and the guy without any hair was able to remove my umbrella but when he forcefully pulled it out, my umbrella bent over and broke. Then I told him that I believed that someone had done it on purpose because I had told another guy that I thought that the estimate was just too expensive. The guy said..."The parts will cost you $2,000 and $1,000 for the labor. This is when I said that I would not let them do any work on my car because I thought it was too expensive. I didn't have this kind of money. I think that these people thought that I was probably seating down on a pile of money. I truly believe that someone from this shop put my umbrella in the middle of the back seats which were down and the umbrella was right in the middle of the seats and when the guy pulled out my umbrella it got bent over and broke. Then, I told the guy without any hair that I thought that it w very unprofessional of whoever did this evil wicked action against me by sticking my umbrella between the back seats. The man who works there did this evil wicked deed (action) against me. I would never recommend this place because if the man who did this to me, then they cannot be trusted in my book but are evil. They pretend to be nice but if you tell them that you believe that they are just to expensive and that you do not want them to do any work on your vehicle, this is the kind of deeds this person would do to you. The guy without any hair didn't care when I told him that someone had done this evil action and in the end the guy without any hair ended up breaking my umbrella. I didn't want a new umbrella but what I didn't like was the evil wicked deeds (action) this other man had done. I was sent there by my automobile insurance and I told my insurance what this evil wicked man had done to my umbrella. I will never recommend this shop. NEVER, NEVER!!! I know that the LORD GOD ALMIGHTY punishes evil wicked men, I know that he does.
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February 2024 by INES NAJAR
• • Customer ServiceEstevan And his crew are true professionals. There customer service is of the highest standard and the work is top notch. l'd recommend this downtown Lancaster fix auto collision center to anyone in need of body work. Thank you for taking care of me and my vehicle.
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February 2024 by Justin Williams
Could not be happier with the dedication to customer service and the above and beyond service I received.
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February 2024 by Justin Shatto
They did a wonderful job on my Tesla. Looks brand new! Repairs were done in a timely manner, and were completed on time.
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February 2024 by My1es
Great service my truck runs better then before.
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February 2024 by Wendy Hidenrick
Steven was amazing, so communicative and just went above and beyond for my Tesla. So happy!!
