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January 2024 by john winchester
Been with Edward Federal Credit Union since 1984.Bank here with confidence!!I highly recommend!!!
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December 2023 by Mack M.
Would give zero stars if able. The new customer service experience was very poor. Only moved forward with the loan because the rate was the best at the time. That all said, everything else was poor. The loan officer did not seem knowledgeable, had poor communication throughout, and was very rude. I was planning on transferring many large loans and made it clear if this large first loan went well there would be more business. There will be no future business. I've received many loans in my years and never received this level of lack of respect and attention. Some Things to Note: -Lack of knowledge -Poor and slow communication -The loan officer left for lunch without notifying us she was departing leaving us and the car sellers waiting around without knowing the status of the loan (We were good to go). The seller had arrived from a distance away which I made very clear. She did not tell us we were good to go and just left (the final straw). Amazingly bad service. If I was the owner I'd would not be happy my employee is turning away solid future clients... I will be refinancing as soon as the numbers make sense. Highly do not recommend this location.
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November 2023 by Jennifer Gilardone
Aweful bank. Hard to deal with. People are rude and not helpful. In the process of switching banks. Have only had thus bank a month and a half and it's worst experience ever. Would not recommend them at all. Wish I could leave no stars.
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November 2023 by Kris B.
The bank personnel are great, very professional, very kind but unfortunately there having to deal with shitty business practices that completely rip off its customers. I placed a check into the ATM and the ATM flagged the account with a "Return to maker" flag. Now what this does is automatically return your check and then also automatically charges you "The customer" $29.00 dollars as a Returned check fee. This is the kicker.. I called the bank and asked them what was wrong with the check and why it was returned? No kidding the banker says "there's nothing wrong with the check, on all checks regardless of the amount has to go through a lottery and some checks are cleared to go through and some aren't". I asked what determines the difference, who gets through and who doesn't? She than tells me, "there is nothing determining that, the ATM does it at random on any check deposited through the ATM". I said to her why are you allowing anyone to deposit a check through the ATM if its not going to allow it to process? She had no idea, she knew but didn't want to give up the secret. Get this, when the ATM flags this its Automatically kicked back in the mail. The branch doesn't even look at it.. The banker actually said this to me "There's nothing wrong with the check, when you get it back in 7 to 10 days in the mail you can re deposit it if you'd like to." Hopefully you don't need any money in the next 7 to 10 days. Just so you guys know, If the bank kicks back 10 checks a day for this "Return to maker" nonsense they can charge you without even telling you $29.00. The bank will profit $290.00 for every day it does this and who knows how many checks company wide it does this to. Truly sounds like a scam to me. Its a little surprise to you next time you check your account. Which is really nice because your expecting your check money to be there, which its not and they reverse it back out and then on top of that, they charge you an additional fee just to thoroughly make sure they stuck it to you. Don't worry they wont reach out and tell you anything, so your thinking everything is great and have no idea your stacking up fee after fee depending on your money situation at the time. Hopefully this helps someone out there. Please beware and you've been warned... Good Luck
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October 2023 by Maria P.
I was skeptical... Thought I should go to Logix for my Daughter's loan. Edwards rates were much better. The staff and loan team were amazingly patient with our situation; and explained the breakdown of the loan schedule when I was questioning the interest compounds. I think I will be bringing my future business here from now on! They are open longer hours than Chase and they are very knowledgeable! Thank you EFCU Team and Loan Team!!!! Maria Babler
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October 2023 by Kimberly R.
If I could give zero stars I would! My review has nothing to do with any one person at the branch...it has to do with the company's ethics. I have been a member/customer for 10+ years and today I was given a clear view of their unethical business practices. Any bank who opens an account with ZERO monthly fees should be responsible enough to inform their customers when there are policy changes with new fees being applied. Granted I haven't used the account since 2018 but today I found that the bank has drained my account to a negative balance. They called me to inform and collect the over drawn amount. Shocking and absolutely disgraceful!! I closed my accounts and I hope my review helps the next unsuspecting customer make a better banking decision!!! DO NOT BE FOOLED...they're as bad as BofA or WellsFargo
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September 2023 by Sally W.
Robbers! They illegally stole my money!I had mobile deposited 5 checks.I checked back a few days later and my account showed that they had been *deposited*. The checks were *not* in a holding/pending status.Therefore, I made 6 purchases.EFCU *stole* 6 NSF Fees from my account.I contacted them and they agreed that I had the funds at the time of purchase. They agreed to reverse them and told me it would be a few days to see it.I checked back a few days later.Only 3 of the 6 had been reversed.I called back and was lied to (that it wasn't their fault and the checks were still on hold). She continues to lie so I asked to speak to a supervisor.Of course they were not available.*I have screenshots of the deposits being in the account before the Fees were taken.*It was better when they were still small town banking.
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September 2023 by Qbgagdc
Mobile app continues to show this message,An error has occurred. This is so annoying. I’m sure others are having the same issue.
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August 2023 by BUTTER CUP
Who is running this bank!!!!? Tellers are rude and few!!! Lines are huge and disorganized! There's never a host to welcome you. If you have a question you have to stand in line for 30 min. to then have 2 sec conversation with a teller that's clue less or not minding your concern at all. There's only one person that can open an account and she's never there or bussy. I guess more people need to complain to corporate because they're not reading all these bad reviews!!!!
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August 2023 by Marie O.
I've had an account with them since I was a kid, and thought they were good. But then, this year, I had fraud happen on my bank account where thousands were taken from me, unnoticed. It was partially my fault, because I wasn't checking my bank account. It was due to trauma from letting things get to be too much for me to handle and letting me go in the negative for the last few years, plus they now charge $29 when you do a negative balance transaction, and I just couldn't bear to look at my account. It gave me severe, crippling anxiety. This recent fraud thing was where, somehow, a brokerage company got a hold of my account number and routing number, and since March, had stolen a total of $2,120 from me (I had other fraud happen in February/March, too, where my debit card got compromised, and then someone opened a Venmo credit card in my name). So, I report it to EFCU 3 1/2 weeks ago, and they only give back to me $1,110 because the other $1,010 was outside of their credit window of 30 days, or whatever. Which I would be fine with, if I were not solely relying on social security right now, and on top of that, I have a disability. One would think that people would be compassionate, especially when a customer/account holder has a disability. However, lately, it seems like that is in short supply. They wouldn't work with me on anything. They wouldn't try to pull strings and override their policy this one time to give all of my money back to me. I didn't even get back any of the money that went to negative balance fees for being in the hole when the brokerage people took $1,000 at one time out. There was also another charge for $1,000 in March from another company that only happened once, and I have no idea what it's from. I also had a restriction placed on my account, so no more money could be taken from it while I was changing my account number (I don't live in the A. V., anymore, and transport is difficult for me right now), and the account number change paperwork had to be mailed to me. I sent it back as soon as I received, filled it out and signed it, and called them to make sure they got it (the lady I spoke to who was helping me was out when this was going on), and I wanted my account back as soon as possible because I had bills and rent to pay. I called them every day for 3 days, and they finally got back to me on the 3rd day (just this past Wednesday) to tell me they got it and took the restriction off. A friend of mine said she believes they were hacked, because she dealt with fraud at the same time I did. Their customer service is very poor. It shouldn't take 3 weeks to resolve this issue. This has been a very stressful and unhappy experience.
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July 2023 by Erika Samano
Who is running this bank!!!!? Tellers are rude and few!!! Lines are huge and disorganized! There's never a host to welcome you. If you have a question you have to stand in line for 30 min. to then have 2 sec conversation with a teller that's clue less or not minding your concern at all. There's only one person that can open an account and she's never there or bussy. I guess more people need to complain to corporate because they're not reading all these bad reviews!!!!
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April 2023 by greg neate
Branch on base went out of their way to correct a problem where the were charging a fee for my checking account. Phone customer service was not friendly. But in-person teller fixed it on site. Thankfully
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April 2023 by Maria H.
After receiving no response all day yesterday from "Leslie Guevara", who apparently was going to take charge of "solving my problem", today I personally presented myself to withdraw my money from the savings account that unfortunately I opened with this Terrible credit union and after leaving me on hold, the supposed manager "Kimberly Morales" tells me that I can't withdraw my money!!!! I do not have to pay for mistakes made by the lousy staff they have. After having made me wait since the beginning of December telling me that everything would be fixed, now they tell me that my account is in collection! What's wrong with them???? Apparently they do not have the capacity to accept their mistakes and they want you to pay for it!!! It is the height of the lack of professionalism that they have in that "credit institution"!!!!
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January 2023 by Diana H.
Edwards erroneously took out my Visa payment from my draft account, which put me in an overdraft state. I had already made my payment as I always do each month through my Altaone account, which for some reason wasn't accounted for by Edwards. I was charged an overdraft fee. On 29 Dec I called up Edwards and talked to a member of the employee staff. I had emailed a copy of the Altaone account that shows the payment made. The customer service individual and I went through this attachment and I explained the situation and told her I expected a correction to my account to reimburse me for the overdraft fee and the Visa payment. The customer service employee said that she would talk to her boss about this and would call me back. I never heard back from her. I called Edwards on 5 Jan and happened to talk to the same person. I gave her the Altaone Visa payment trace number. I expressed my displeasure at not being called back and being left hanging, and I expected to be reimbursed for both the overdraft fee and the Visa payment they erroneously took out of my draft account. She said she had to talk to two different people about it to correct it. I see this morning that indeed the overdraft fee has been reimbursed. The erroneous Visa payment still needs to be reimbursed and quite frankly my confidence level this will be done is very low given their previous lack of follow-through. I had found out about these errors when I went to make my monthly payments on 28 Dec through Altaone and saw the Edwards website had been revamped and found there was no longer away to pay from an outside account. When I asked about this I was told I had to get "a piece of paper" from Altaone to reinstate pulling from my account to pay Edwards--erroneous information. In the meantime I had to work through the phone to move money around to make sure my monthly payments were covered. I did see today that the capability to select an outside account has been reinstated on the website. It's a good thing I didn't run around to get "a piece of paper" from Altaone to reinstate this capability. I have wasted much of my energy and time on this situation and disappointed in EFCU.
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January 2023 by Ed B.
Walked into palmdale reciently to get a new bebit card as the chip in my card is worn and unreliable. Asked the teller if I cold get a new one made. She said she could mail me one otherwise there is a 10 dollar charge to make it. I told he then just mail me one. She said ok but I have to shred the one I had and I should get the new one in a week or so. I told her that was unexceptable I needed it today. I said thats a crock of crap it willcost you more to mail it. I had drove 20 miles round trip to get the card renewed. She asked the floor manager to waive the 10 dollar fee and she said they tried the chip and it works so 10 dollar fee to replace it. I work at EAFB and tried to get gas to drive home and it wouldnt work. Im not sure the whys and what the ten dollar fee was for but it wasnt 10 minutes to make a new card. Having being a member of the credit union since the late 70's amdhaving to pay for somethimg as trivial as making a new card has me baffled. I thought costumer service was a main priority but evidently that went out with the great times we have now. The teller that waited on me did all she could she said it was bank policy. I think we need to rethink these policies.
