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October 2024 by sean scott
hi everyone
I am sharing a distressing experience I encountered on January 25, 2021, at the Lancaster Burlington store. I believe it is crucial to address this issue as it pertains to customer service, equality, and respect.
Upon entering the store to return an item as a loyal customer, I was met with appalling treatment by the female manager, Lourdes. Despite being a loyalty customer, I was informed that I needed the original receipt for the return process. As per the store policy, loyalty customers are not required to present the original receipt. After proceeding with the return, the manager falsely claimed that the card used for the purchase did not match, leading to unnecessary delays and inconvenience.
Moreover, the situation escalated as the manager insinuated unethical behavior on my part and ignorantly made racist remarks. Her behavior was not only unprofessional but also disrespectful and discriminatory. As a customer who values equality and fairness, I found her actions unacceptable and demeaning.
Despite her incompetence and discriminatory behavior, a positive resolution was only achieved upon the intervention of the second manager on duty. His swift actions in rectifying the situation highlighted the stark contrast in customer service standards between the two managers.
In light of these distressing events, I feel compelled to express my disappointment and frustration with the treatment I received at the Lancaster Burlington store. It is disheartening to witness such behavior in an establishment where customers should be treated with dignity and respect.
I urge the corporate office to investigate this matter thoroughly and take appropriate actions to address the behavior exhibited by the manager, Lourdes. Discrimination and disrespect have no place in customer service, and it is imperative to uphold values of equality and fairness in all interactions with customers.
As a concerned customer who values positive experiences, I hope that steps will be taken to prevent such incidents from reoccurring in the future.
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October 2024 by G Singh
Long line to checkout only two registers working. Left without buying never coming back because same thing happened last time.
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September 2024 by Robert G
Good place for multiple shopping trips they just need more ppl for lines
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September 2024 by Mae Brown
Love everything about this store, my special favorites are the women's dept. and the homegoods section.
Have only ever had to do one return but return policy seems to be quite liberal.
Had several large items on one trip and as baskets can't be taken out, the lost prevention team member carried my items to my car after I drove my car up to the door.
Items don't seem to be over priced and the staff on the registers always seem to be pleasant.
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September 2024 by Elaine H
Great deals
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August 2024 by mary sue
Can shop clothing for men. women and children.
Selection of housewares including wall decor .
Well satisfied with pricing.
Store clean and bright, well lit.
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May 2024 by Angel Talavera
The cashier Angel was so nice and helped me check out quickly 10/10. The girl, Sher, I think her name was, was also very helpful. She helped me find the right pants when I couldn’t find them. Angel was so engaging and fast I wish I could do more than 1 survey cause his support was incredible and I wish I could give the girl a survey as well.
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April 2024 by Madelin Torres
Jamieka was very friendly and professional loved her personality she’s a perfect example of great customer service
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April 2024 by Sonya Garcia
Very friendly place Jamieka was so helpful ?
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April 2024 by Jose Rios
Good atmosphere, great selection of clothing and home decor good ..
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April 2024 by valerie toepper
One of my fav places to shop always find the coolest shoes
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April 2024 by Engy Engy
Precious products for low price
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April 2024 by David Villegas
Well shocked Cashiers were friendly and ask the rigth questions .0
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February 2024 by John Lindsey
Good deals here. Checking out can be long sometimes
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February 2024 by Jojoraider Laker gang
Ghetto
