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February 2024 by David Swift
Great team. From initial email and phone call through to billing. So appreciate you Jeff and confirming all was good and running properly.
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January 2024 by Joseph Chang
Authentic Appliances, a referral from Maytag's Customer Service Center, is my preferred appliance repair of choice. Locally owned and operated, exceptional professionalism is a constant both in communication and service. Whole-heartedly recommended!
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January 2024 by Daniel Vartanian
Overall, it was a really great experience for me. Jeff did an amazing job installing my new wall oven and took the time to answer all my questions. Thank you Jeff, the oven looks and runs great!
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January 2024 by Anthony Wright
On Time welcoming attitude
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January 2024 by Rickey Bullard
Jeff did and excellent job and was very professional and courteous. He discovered the problem quickly and completed the job in no time!
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December 2023 by Brian Gates
Our 10+ year old built-in Thermador fridge was acting up and, due to its age, I was skeptical it'd be an easy-to-diagnose repair. Enter Authentic Appliance. The issue was pretty much identified on my first phone call. Two weeks later our fridge was working like new again! We are even at the furthest edges of their service area. Stacey and Jeff are extremely knowledgable in their field, thoughtful, and provide top quality service – I'd definitely call again if the need arises and recommend them to anyone in need of appliance repairs!
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December 2023 by Pro-touch Carpet Care
Hands down the BEST Appliance repair company in the AV! Great service and fair prices. ?
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December 2023 by Vicki Culver
Update: New purchaseBecause of the great service we received before we decided to purchase our new fridge from Authentic Appliance. From the time of order to delivery it was less than a week. Love the GE fridge! Just super happy they were able to get it so fast and in time for the holidays. Thanks Stacey, Jeff and Blake for all your help!!My dryer stopped working and was really happy that it was repaired the same day. I was impressed with their text system to let me know that “Jeff would be there in 44 minutes.” Repair and service was quick. Very happy to have the dryer working again. I highly recommend this company!Service: Dryer repair
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November 2023 by Anita H Garnto
Jeff came out twice to our home to service 3 of our major appliances. He was reasonable and came out it a timely manner. He explained what he would do and also explained what we could do to keep our appliances it good working condition. I will defiantly call him in the future if and when my appliances break dow.
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November 2023 by Debbie McDonough
Excellent service very knowledgeable. Would highly recommend this company!!!.
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November 2023 by Michael Dooley
I had multiple quotes and a pretty good knowledge on what needed to be done for my new appliances. My issue was time. I have 3 young kids, 8 month pregnant wife and a very time demanding job. I ran out of time and wanted to hire someone to finish installing my gas stove top and dishwasher. Jeff was amazing. He showed up during his time slot, communicated very well and did a thorough perfect install. Since i had a decent understanding of what was needed, his wife made me feel very confident that Jeff was the right person for the job. I scheduled his services on Tuesday and by Thursday evening the job was complete. I recommend 100% using Jeff and company for your appliance needs.
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November 2023 by danielle pegula
Stacie and Jeff are amazing. He is the only person I will call with my appliances .He is an expert in Samsung appliances. Next time I know to buy a speed queen from him instead of going to Lowe’s .
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November 2023 by Diana L.
The only regret i have is not finding this business sooner! Jeff was very professional, detailed and took his time to locate the issue with my refrigerator. I am very impressed and more than happy to have my refrigerator back to working condition. I can't thank him enough!
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October 2023 by Ashley Maya
This company came out on short notice to fix our dryer. They were quick and professional. We will definitely use them again.
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October 2023 by Bruce G.
Our Bosch dishwasher wasn't working and Authentic was recommended by Bosch as a service company. Jeff came to our house, diagnosed the problem and ordered the parts. One week later he came and installed them. It's working and we didn't even have to pay for the parts. Very knowledgeable and professional. They have an appliance store in Lancaster, CA and now I know where we will be shopping for appliances in the future.
