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August 2023 by Google user
Scheduling is great, no long wait time to have work done, but totally over priced.
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May 2023 by Erik S.
Forget this place. I was told over the phone they do not charge over the mrsp of their cars. I make a 2 hour drive their after work and I am told the lady who had originally told me that was new and didnt have accurate information. All of their cars of over $5,000 markups.
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February 2023 by Michael L.
Diamond Mazda must be DESPERATE to generate sales.I started to receive sales texts from them on my phone a couple months ago from them after buying a car about 7 years ago. I called and asked to be removed. Was told that it was a "happy birthday" text - please. Don't really care to develop a "personal" relationship and asked to be removed from call list to have my information purged to avoid future encounters. I was assured it would be done.Received more texts about two weeks ago. Called again to be removed and was assured it would be done.Received another today. This time I left a message for the General Sales Manager to get this resolved. Not removing the information and continuing to call is against CA law. "He is in a meeting. No one else is available."If you can back out of any transaction, sales or service, with Diamond Mazda, I recommend you do so unless you enjoy having your personal information used for years on end. Unethical, untrustworthy business that won't respond to reasonable requests preferring instead to skirt laws.Read their Better Business Bureau rating:bbb.org/us/ca/lancaster/…
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December 2022 by Joshua M.
Originally I loved it when it was " Lancaster Mazda". I bought my car there in 2019 and they had a great staff, with people who at least made it seem like they cared. When I bought my car, I purchased the top maintenance package available with it and was told the only thing I'll need to worry about is tires, and windshield wipers etc. When Justin was at the service department, that was exactly the case. Every fluid, every brake, everything was taken care of. As soon as he left and this new girl ( I think her name is Ashley) came in, the service department became absolute garbage. She didn't honor anything except an oil change for my vehicle and refused to do the rotors or brakes " until it was at a certain mileage", even though my rotors were causing my car to shake since they needed to be machined. So when I questioned her about everything, she was rude and basically said " I've been working for Ford for years. I know how this is supposed to work". She then refused to do any of the transmission flushes or anything under the maintenance package. So I will no longer go there for service. The moral of the story is, if you want a Mazda and maintenance and people to honor it, don't go to Diamond as long as she's there. Go to Hello Mazda in Valencia or Galpin down the hill. They'll at least be nicer and honor what you pay for. I won't go back there until she's gone.
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December 2022 by Janice H.
My car ended up needing quit a bit of work. I called the day prior to see if I needed an appointment or if it were possible to walk in. Since I needed a loaner car we set an appointment for the next day. Kerrie gave phenomenal customer service. The mechanics were quick and efficient. I had the estimate within 2 hours. I love the fact they take a video of the issues and send it along with an itemized bill of what the cost would be. I had to watch the video before they release the car whether you do the work there or not. I chose to do it there- prices were comparable to other shops I called but since I have a Mazda I wanted it done there. I definitely will go back!!
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July 2022 by Amarita S.
I just purchased a used vehicle from this dealership while trading in my luxury SUV. This dealership is mediocre WITH THE EXCEPTION of Chris Spears! He is the only reason I completed the trade-in and purchased the vehicle. He managed tasks big (negotiations) and small (simply putting my plates on the car in sweltering heat). He was honest, sincere, absolutely positive and had an "all is possible attitude." We were pleasantly surprised by how he worked with us from the moment he greeted us by name when we arrived and he was outside waiting for us until the moment we drove off the lot. He checked on us while we were in finance and was a support through parts of the purchase process that were 1-2 star worthy such as the finance process. 1-2 STAR RATING: If there was any room for improvement it most certainly is in the finance department. Here we felt a significant shift where disorganization, miscommunication, and a sense of our needs not being understood occurred where it absolutely had not been an issue with Chris. I would suggest having Chris stay with you through the Finance process or have Terrel on the phone as you navigate the paperwork as the finance lady seemed rather misinformed and discombobulated. This process took the longest I have ever experienced (I have gone through the finance process 5 times in my life). The finance lady was also poor at communicating hiccups in the process (e.g. a loan being declined due to not living in the same area as the credit union), did not seem to "know her audience" with regards to telling her we were not interested in various things she offered repeatedly, or not seeing particular discounts in the final bill.
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July 2022 by Ally F.
Worst dealership and worst customer service I have EVER experienced. I would give 0 starts if possible. We drove 1.5 hours each way to check out a car on the lot that was exactly what we thought we had wanted, making it worth the drive with my two small children. After being rushed through the test-drive and not given time to check out the car in detail, which is important as it was a certified pre-owned, we then were taken to financing where the price given to us was $10k over the advertised list price, not including tax and license. After expressing out concern regarding the price and giving them our top price, they came back with an even higher price than they started with. Adding in ridiculous costs and being shady about it, trying to talking in circles. They were very rude and disrespectful to us and not to mention inconsiderate of our time as we had two small kids trying to keep entertained during all of this. We specifically advised them not to run our credit as their pricing and service was a joke and we were going elsewhere. Guess what, they ran out credit anyways, as I come to find out as I see an inquiry appear on my report. Beware, this is the type of place that give car salesmen a bad reputation as being unprofessional, shady and dishonest.
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June 2022 by Steven Sprinkle-Jones
They make a video of the work that the do so you can see the progress. It was cool. Customer service was absolutely amazing and very helpful. They replaced the passenger side airbag for me.
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June 2022 by Lloyd P.
Lousy customer service they do not stand behind their product.I bought a certified used car. Shortly there after I realized the car had transmission issues. I have documentation from Mazda stating that it was a recall service issue. I brought it in for repairs three times they said that an all wheel drive trans does that. I asked could I just do an even exchange.What I was told by the finance manager Terrell that I would have to do a whole new purchase. They said they would buy the car back but what was owed on the newly purchased care would be rolled into the new car purchase. Maybe I'm old fashioned if a product has an issue you exchange it.If you want a good selection and a better chance at good customer service.Do yourself a favor drive over the hill to Galpin Mazda. Better selection and better service. Diamond Mazda in the AV does not give a rats rear about it's customers
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June 2022 by Stuart G.
I drove an hour to buy a used car from Diamond Mazda. I drive it and tell the salesperson I'll take the car at the price advertised on their web site and CarGuru. I had noticed a price $4000 higher on the car. The salesperson tells me that there is $4000 of dealer added accessories. I told her I didn't want them and that I wanted the car at the advertised price. I then spoke with the sales manager who said he is happy to sell the car at the advertised price but I have to buy the additional items in order to buy the car. He points me to the disclaimer listed under "details" on his web site. That disclaimer said nothing about added items on the car. He then admitted that they buy these cars and list them for way under Kelly Blue Book for a certain amount of time so they can "get eyes on it". Then they increase the price online which he said they are doing tomorrow. He then said that he is exercising his right to not sell me the car for the advertised rate. The sales person told me that they add a bunch of garbage items to every car they sell. In my opinion, this type of conduct is a clear violation of CA Business and Professions Code 17500 which can lead to criminal and civil prosecution. As I saw it, the conduct of this dealer puts all potential customers at risk. Read some of the other recent reviews and you start to see a pattern. I was happy to see Patti K went to Hello Mazda in Temecula. They are one of the few dealers who do not mark up their new cars.
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June 2022 by Floyd N.
I bought my first Mazda from here , They made it easy and the financing lady was amazingly quick. I absolutely love my 2021 AWDTURBOMAZDA3
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May 2022 by Patti K.
Car buying experience: I was in shock for three days after getting away from them. I went in to test drive a CX-5. Great car. I just wanted a different trim and color. Salesperson said they would try to get the car I wanted. Next day she calls me and says they have the car. I took 2 hours of vacation to go look at the car: That WASN'T there. She explains they found my car in the Fontana Mazda (one of the 8 dealerships I was talking with because of TrueCar). They'll have the car tonight. Okay, let's keep it local. My first question: out the door price. "Oh, no only finance can tell you that" Okay, game playing time. What payment do I want? I'm already pre approved at my credit union. What's the out the door price? If we can beat their offer will you go with us? Sure. What payment do you want? Less than$500. Credit application filled out. Comes back with $585 scribbled in a paper. What's the APR? What's the term? Only finance blah blah blah. I should have walked out. Knowing I have a lot for the down, I figure that will reduce the price. Fine. Turns out that Finance is inside the Ford dealership next door. Salesperson leaves to go get the car(!). Sit on Ford's couch for 45 minutes. It's now almost 6 pm. I should have walked out. Finance: $585 for 84 months at 5.65%. Did you even look at my credit (835)? I'm preapproved for 2.25 for 66 months at my credit union. And the out the door price is $18k more than the MSRP. I should have walked out. High pressure negotiation: saw the sales manager four times. I got them down to a number I could live with. I was punch drunk. I signed a contract. Final straw: a problem with the cashiers check for the down. I'm done. I walked out. The next day I get the call from salesperson. I don't want the car. 37 calls and texts later, standing firm. 2 weeks later I got my CX-5 from Hello Mazda in TEMECULA. No pressure at all. Worth the drive.
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April 2022 by Lafonda Q.
I had the best car buying experience today. I live in northern California and I found the car I wanted at the price I could afford all the way down in Lancaster. Angel and Topher took the nest care of me handling everything via text and calls, I was treated like a good friend. They worked hard to get me a low rate with warranties while keeping me in my budget. And the coolest thing is these to stellar Sales reps drove the car all the way to my house. I couldn't believe it. As a person in the sales/hospitality business I know how far going just an inch can make in someone's experience.....well Topher and Angel went the whole damn mile and then some. I'll be buying all my cars from them. Stuck with me for life guys.
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April 2022 by Joni E.
Diamond Mazda's service department is terrible. If I could give them zero stars I would. They are dishonest and unprofessional. Having purchased my 2015 Mazda in the city of Tustin, I always took my car to Tustin Mazda for maintenance as they have always done an outstanding job as well as being fair and honest. Last month with the weather getting warmer I noticed that my air conditioning, while blowing air, did not blow cold air. My thought was I probably just needed Freon. Since I had recently moved to this area I decided to go to Diamond Mazda to get my air conditioner serviced. That was a mistake! The following discription was Diamond Mazda's diagnosis. Compressor not coming on, compressor very noisy and rattling inside, and zero pressure on high and low side. Stated that my car needed a new a/c compressor, expansion valve, dryer assy, and a high and low side hose due to leaking Freon. This they quoted would come to $3087.35. I knew this could not be correct. I am diligent about my scheduled maintenance services plus I know my car, how it sounds and how it runs. I told the service rep that I would get back to them and I walked away. I then called Tustin Mazda and spoke to Tony in the service department. Tony has been my service representative there for the past 7 years and he has earned my trust. I sent him the paperwork and the service video that Diamond Mazda had provided for me. He encouraged me to make the couple of hours drive to Tustin as the information that Diamond Mazda provided as well as their video was not aligning with what they said needed fixed. A few days later I made the long drive to Tustin. After the mechanic Tustin Mazda inspected the air conditioning here is what they determined. A/C system did not find any leaks, Used A/C machine performed leak check = Passed A/C system empty filled to spec, A/C blowing at 42 degrees. All it needed was Freon. Total price for air conditioning parts and labor was $270. Going to Tustin Mazda saved me $2817.35. Well worth the couple of hours of drive time. In addition I emailed Diamond Mazda's service manager and told him that I would be posting a negative review on Yelp regarding my poor experience with them and I never heard back. I guess reputation and honesty does not matter at Diamond Mazda. I will never again go to Diamond Mazda and I strongly suggest that you not go either. They are dishonest and unprofessional and they will take you for whatever they think they can get!
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April 2022 by Joni W.
Diamond Mazda's service department is terrible. If I could give them zero stars I would. They are dishonest and unprofessional. Having purchased my 2015 Mazda in the city of Tustin, I always took my car to Tustin Mazda for maintenance as they have always done an outstanding job as well as being fair and honest. Last month with the weather getting warmer I noticed that my air conditioning, while blowing air, did not blow cold air. My thought was I probably just needed Freon. Since I had recently moved to this area I decided to go to Diamond Mazda to get my air conditioner serviced. That was a mistake! The following discription was Diamond Mazda's diagnosis. Compressor not coming on, compressor very noisy and rattling inside, and zero pressure on high and low side. Stated that my car needed a new a/c compressor, expansion valve, dryer assy, and a high and low side hose due to leaking Freon. This they quoted would come to $3087.35. I knew this could not be correct. I am diligent about my scheduled maintenance services plus I know my car, how it sounds and how it runs. I told the service rep that I would get back to them and I walked away.I then called Tustin Mazda and spoke to Tony in the service department. Tony has been my service representative there for the past 7 years and he has earned my trust. I sent him the paperwork and the service video that Diamond Mazda had provided for me. He encouraged me to make the couple of hours drive to Tustin as the information that Diamond Mazda provided as well as their video was not aligning with what they said needed fixed.A few days later I made the long drive to Tustin. After the mechanic Tustin Mazda inspected the air conditioning here is what they determined. A/C system did not find any leaks, Used A/C machine performed leak check = Passed A/C system empty filled to spec, A/C blowing at 42 degrees. All it needed was Freon. Total price for air conditioning parts and labor was $270.Going to Tustin Mazda saved me $2817.35. Well worth the couple of hours of drive time. In addition I emailed Diamond Mazda's service manager and told him that I would be posting a negative review on Yelp regarding my poor experience with them and I never heard back. I guess reputation and honesty does not matter at Diamond Mazda. I will never again go to Diamond Mazda and I strongly suggest that you not go either. They are dishonest and unprofessional and they will take you for whatever they think they can get!
