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November 2023 by Luminda G.
Went to get my Mustang checked for squeaky brakes and a noise from the transmission tunnel. It was left with them for a whole day and they didn't even bother to look at the car. They simply just wasted my time.
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November 2023 by Kelsey J.
I really did not want to make this review but after 6 text to review the business, I will. This place is disorganized period. Bought my Ford Bronco after waiting 2 years, not the dealerships problem of course. Very existing however since my order was updated multiple times I did not get everything I wanted. Had to pay more for steps when they were on my original order the first two times. Somehow did not make it on the last order and no one has an answer as to why this is. Paid 3 times as much after the fact. There are a few individuals who know what's going on in service and I do appreciate them however the phone system is junk cannot get ahold of anyone goes to voicemail and no one calls back after a week of waiting. Final straw was no call back about my vehicle being ready for pick up from quick lane. Called got voicemail twice. Went back to quick lane at around 5:20pm doors are locked my broncos outside. Mind you door says closes at 6:00pm. No one is around no call nothing. Have to drive over to dealership to get my truck back. Excuse was service advisor went home early. Not a good excuse have someone call your customers and let them know about their vehicles and where to pick up. I will not be doing any business here anymore. I run a business and this is not how you do it.
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October 2023 by Octavio Flores
Took my car in for service, the crashed my vehicle and said all they could do was repair the damage instead of taking responsibility and replacing the vehicle. Now i have to pay for a vehicle that's was in an accident and that will have deminished value do to the incompantance of the employee. The same employee who was dancing of excitement and laughing at the situation because their would be no reprocussion for his actions, while my wife was in tears because this was our first brand new car purchase. Its unfortunate to be in the middle of this situation and the stress it has caused. I am upset at the fact that I still have to pay for a vehicle the diamond ford crashed and damaged. Seems unfair to the consumer.
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October 2023 by Shannon Mitchell
I test drove a couple of cars before going to Diamond Ford. Everytime, i was passed off to different salesmen.This was most definitely one of the best car buying experiences I have had. Sam (the salesman) started and stayed with me the whole time. Not once was i passed off to a different salesman. They were extremely personable and friendly. I will definitely go back!!!!
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October 2023 by Cris Mertens
This was the only dealership I could find within 50 miles that *didn’t* charge outrageous markups (sometimes as much as $10k) - so my 2023 Ford Maverick was simply the factory MSRP, plus state tax and a DMV fee. Interactions were pleasant and efficient. Special thanks to Jamie for working with me to find the best deal :)
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October 2023 by Doug T
Scheduled appointment online after hours.Showed up at the appointed time (Monday 8:00AM) and there were quite a few customers that arrived at roughly the same time. The staff was very courteous, professional, and efficient in working to get everyone checked in, so the wait was not as bad as I thought it would be.Barret got me checked in quickly and even accommodated the addition of a smog check to the 3 recalls that I was there to address.The vehicle was in a little after 8 and out around noon.Thank you to Barret and the Diamond Ford team for a very smooth service experience.
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September 2023 by Jasmine Brand
100000/10 BIG MIKE! I had an amazing time working with this dealership. Everyone is so nice and accommodating. Big Mike has excellent communication and customer service. He made the buying process smooth and easy. He also took the time to deliver my new Mustang Mach E right to my doorstep. Keep up the good work. If you need a new or used vehicle, this is the spot!
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September 2023 by Gigi Garcia
Eric was awesome. Friendly and professional. Answered our questions. We took the vehicle to test drive. We would definitely recommend Diamond Ford your your new or used vehicle needs.
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September 2023 by Ezequiel Dorado
I have been to different dealerships (I won’t name them) where you can feel the pushy-ness and relentlessness to have you leave with more than what you actually came for. Here at Diamond Ford I experienced the complete opposite. Big Mike was honest, transparent and straightforward when it was about the bronco, price and options. He made me feel like a human being and not just a customer. Awesome guy! I can really say I walked out of there happy and satisfied with their business!
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September 2023 by matt johnson
Awesome experience. Painless and no haggling.2 week update. Car is great, Brian is awesome. Just don’t expect anyone to answer emails when trying to cancel an extended warranty and the theft protection plan. I’ve been trying for over a week with nothing being accomplished.
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August 2023 by Marilyn Ruiz
Diamond Ford really impressed me. I went in for a very low priced car for a 19 year old. It’s his first car and they made the car buying experience great! That talked him through everything and made it painless. It was an important milestone for this kid and they made the experience a memorable one.Thanks to Rene Flores at Diamond Ford.
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August 2023 by Tristan Woodmansee
This was a great experience at this dealer. Worked with me on what I could afford. Went the extra mile to show me another vehicle from another location and brought it to me to see and test drive. Great staff!!! Caring and generous. If your looking to buy a new or used car, consider visiting this dealer! You won't be sorry. Thank you all for making my new car dreams come true❤️
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August 2023 by Bailey Meirin
My salesman Tyler was amazing he was very informed on the features of the cars and any little thing I wanted such as license plate frame changed he was on it and everyone there did their very best to get me into my dream car with my conditions met. There is always some shadiness when they tell you your monthly price and then you go into financing and it’s not the same price because they added a warranty or other fees you were not told about that’s why I can’t put 5 stars. But Tim in financing did what he could to help us get a great deal and that was very much appreciated.
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August 2023 by Ryan Copeland
I thought new ownership would turn this dealership around. I know I know one could dream. So I have been having a problem with my F150 that is under warranty and when I talked to a service tech they said “when it happens again bring it in and we will document it so the person performing the repair knows that something is wrong.” So I did just that and the same advisor said “sorry there is nothing we would do since the right person isn’t in and if it isn’t happening when that person is in then we can’t figure anything out.” I guess if you want to buy or own a ford don’t do it in the AV or just take a trip at least to Santa Clarita where the ford dealership will treat you better.
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July 2023 by Bryan Gonzalez
These people are not honest enough to tell you that they have mark-ups up to 15k on their Raptor models over the phone. I called and asked if they had mark-ups, and they insisted on coming in to talk. Just to find out that they do. Waste of my life and theirs. Save your life and avoid coming in. Cars should be MSRP pandemic is over.