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September 2024 by Courtney Jones
Had an AWESOME experience at Diamond Ford buying my first car! Huge shout out to Brian Miller for everything he did!?
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September 2024 by Helen Nowak
Great customer service… easy car buying experience!
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September 2024 by Kathryn White
I’m very pleased with the service I received. The staff was very friendly and informative about exactly what I needed and was able to provide me with the information. Thanks
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September 2024 by Mohamed Refaie
They’re so professional, it’s one of the best experiences I’ve ever had.
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September 2024 by Luis Peralta
*****08/30/2024
I was contacted today from a gentleman at Diamond ford in Lancaster asking me to remove my review. It wasn’t a short phone call or simple request, it was approx 19 minutes of talk time. I feel harassed and threatened and not really sure what to do.
08/28/2024
This review in no way involves my sales rep. He was great. Strictly just the GM Tony. Unfortunately didn’t catch his last name.
To upper management or whoever needs to see this, please do something about your GM.
I used to work for Diamond ford a couple years back and I live in the area so I figured why not go there in search of my new lightning. It’s around 6:30 pm, I arrive to look at the truck and talk numbers with my sales guy and hopefully come to an agreement. As I mentioned, I’ve been in the business and was just looking for a good deal to make something happen. I don’t appreciate the whole scheme of starting super high and coming down from there. As I was preswnted the first numbers, I didn’t agree with pricing, payment, and down payment. Everything was inflated. I understand what situation I was in based on my trade, but it wasn’t to that extent. As I’m explaining myself to the sales rep, Tony the GM walks in to the office asking what doesn’t make sense. As I’m explaining he is interrupting. Not until the sales rep says, “hey this is Luis, he used to work here” does Tony actually introduce himself. Tony is then asking me how does this not make sense? As I’m explains to him I keep getting cut off. Basically with the payment term, residual, and down payment I was looking at 90K plus after everything was all said and done. When I had other bids from other dealers well under that range I just figured I would shop local where I have purchase before. Tony continues that my math doesn’t make sense and that I don’t know what I’m talking about. Conversation starting to get a little heated because unfortunately Tony lacks communication skills and simple customer service. He condescending, aggressive, patronizing, and overall just trying to make a fool. When enough is enough I finally tell him, look if it doesn’t make sense to me, which it doesn’t, I’m not going to do a deal here. He replied, you don’t have to do a deal here. I said to him, I was here speaking with the sales rep perfectly fine and you decided to come in and interrupt us without even introducing yourself and this is how you speak to your customers? I do admit, some foul language was expressed on my end due to his attitude and behavior, but it didn’t stop with me. He also partook in the foul language back to me and proceeded to kick me out and said he would have me arrested for trespassing. Really? I had already done a credit application at the time and was shopping for a truck. How was I trespassing. I ended up leaving with a terrible taste in my mouth and extremely upset.
If this Tony fellow is the General manager of Diamond Ford and your other auto groups, you guys will not be successful in the long run with the way he conducts his business and treats customers. People are going to make a huge financial decision to buy a vehicle from there and this guy looks down on customers and wants to take advantage of them. Sorry you got the wrong one that day.
Not to mention as a GM you would assume you look professional and tidy. Not in a t shirt and pants. Whatever not my business.
Overall, terrible experience with him. I ended up making a deal at Sunland Ford in Victorville the next day.
To sum everything up, Tony is not a person I would leave in charge to make sure my business is successful. Literally fighting with customers who aren’t cool with being taken advantage of? Ridiculous.
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September 2024 by Shirlee Kurtz
1 star because they exist, but their service does not exist. 20 mins + to check in with an appointment. Hours later, oil change is done and nobody cashes me out. i have wait in line another 15 mins. Plus no 20 point inspection done. Hell i could have saved money going to Jiffy Lube but i trust for a dealer to do me right. I guess i was wrong
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August 2024 by Lexi Dentzel
Great experience, highly recommend Diamond Ford!
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August 2024 by Colin Laly
I bough a new expedition from this dealer on Memorial Day weekend. The vehicle had a broken rear defroster and a stain on the headliner. I was told it will be fixed the following Tuesday (two days later). It took 3 weeks of my calling everyday to get an appointment to bring the car in to fix the issues. I was told that we would be given an suv as a loaner as my wife would need something to hold my whole family and they would only need the car for the day . My wife drops off our car and she’s given a small sedan that doesn’t fit my kids car seats and it will take 3 days. When I called to check on the status I kept getting voicemails til I finally spoke to the service manager Dante who told me to calm down and it will be ready when it’s ready. My wife finally picked up the car to find out the stain was still there. She was told they had to replace the headliner and they would schedule an appointment to replace the headliner when it came in. Heard nothing for a week so I called the sales manager James and kept getting voicemails. Finally I went into the dealership and was pretty much told they aren’t doing anything more then cleaning it again. I said clean it again and he said he would call me in a day. It’s been a month since that interaction. This dealership doesn’t care about it’s customers. They just want you to spend $86k and then you’re not important. Richard our salesman is dishonest. Dante the service manager is rude and disrespectful. James the sales manager doesn’t care and is wont do anything to help remedy the situation. I asked for the general manager over 20 times and got a voicemail not set up. So I can’t get a solution as no one will return my calls. Very disappointed
Update-
I reached out and left a message for Tony the GM with a salesman on Monday . I got a call back on Tuesday from the sales manager James who tried blaming us by saying we never reached out to him and I told him I have text messages proving we texted him and he never reached back out to us when he said he would. He said all he could do was third party clean our headliner and do a spray to try and hide the stain. He said that was more than what his boss was allowing. I said I was fine with that but I still wanted to speak to his boss about the horrible experience I had and see if that was really all they can do. He said no and hung up on me. I called him back and said fine just clean the headliner. He said he would call me back by end of day. 4 days later still no response. James is rude, cold, and unhelpful. Still no remedy and no “upper management” is reaching out to fix this. Ownership should be very embarrassed by the performance of their employees
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August 2024 by Shelby Radosevich
Was a really great experience. Garrison was great along with the floor manager ! Thank you for such great service
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August 2024 by Katie Hallett
Love Diamond Ford! They took great care of us and got us the vehicle that we needed.
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August 2024 by ren s
They did not fix my problem on my SUV. When I took it back in for diagnostic, they couldn’t find the paperwork. They did not help me.
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August 2024 by Karen Wilson
The car salesman named Renea was wonderful and very professional. The service manager was a different story. It was supposed to be 15,000 miles per year $4000 cash or credit card and $700 a month for a lease on a Ford Explorer. When I went to sign the paperwork he had purposely changed it to 10,000 in mileage, and I caught it. The financial officer went and got him, and he stated he was sorry it was his mistake. I stated we agreed in the beginning to 15,000 per year in mileage. He said well it’ll be $749 if we go up to 15,000 in the mileage, but that’s not what he had me sign my name to on a piece of paper ,that he took back to work out the deal That’s so dishonest. This was a Diamond Ford in Lancaster Ca . Wear-mouth means a lot in this small community. Integrity, honesty, and trustworthiness some people just don’t have. I can’t say I would recommend anyone to buy a car from Diamonds Ford even though this is my second car Ive bought from them, because of his dishonest actions and I can’t swear to it, but he had a very strong older of alcohol. It could be that it is coming from his pores and not his breath. I can’t remember his name, but he’s a older African-American man . I’m really kind of angry at myself because I should’ve just got up and walked out after he lie about 15,000 in miles and tried to sneak in the 10, 000 in miles per year,, but I had been there a long time and I was tired and I need to go home to my family. Ps I will have to let the teachers that I work with to be aware of the dishonesty of that service manager.
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August 2024 by Tina Neel
If I could give them a negative I would. I ordered a van a year ago. Special order I know takes a while, but after 5 phone calls trying to get someone to talk to me about what was going on I was told come get your deposit. So after leaving a deposit for a year they can't tell me anything but come get your money. Worst experience of my life. You guys should be ashamed of how you do business. Would NOT recommend.
Also Tony. I've tried multiple times to contact you. Never an answer and no voicemail box.
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August 2024 by Greg Tepe
Diamond Ford provided excellent service and helped us to drive away in a brand new Mustang GT!
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August 2024 by George Hurtado
I recently called Diamond Ford Quicklane to schedule a service appointment for my vehicle, and the experience was extremely disappointing. The representative, Shawna, was unprofessional and frequently interrupted me while I was trying to explain my needs. Without even asking, she transferred me to the manager. Dontae, seemed indifferent to my concerns and offered no meaningful assistance or resolution. This lack of professionalism from both Shawna and Dontae left me frustrated and dissatisfied.
This isn’t the first time I’ve encountered poor customer service at Diamond Ford Quicklane. Every time I bring my vehicle in for service, I’m met with the same lack of professionalism. It’s clear that they need to provide their staff with proper customer service training.
If you value respectful and efficient service, I suggest looking elsewhere until they make some serious improvements.
