-
September 2023 by Madalin C.
Had a great experience shopping for some new professional and chic clothes. Jocelyn was super sweet and very helpful, making it a pleasant experience trying on in the fitting room. They had some really nice deals and will definitely be coming back to this location again!
-
August 2023 by Noelia Hernandez
lousy service the store may be fine but the service is terrible I went to buy and they accused me of being a thief coming to the guards to look at my bags and when they saw that I had nothing or an apology Miss Kristina took care of me and accused me of being a very rude thief My privacy was violated and they unfairly accused me when I bought in their store a waste of time.
-
August 2023 by Vanessa R.
I had a great experience here today. Yoana helped me out today. She was friendly and willing to share her helpful opinions about a dress I needed help with.
-
August 2023 by Briana L.
Very organized store compared to other Windsors I've been too. I was looking for an outfit for a concert and luckily Judith was able to help me. She was very patient with me. Definitely recommend coming into this Windsor because you will receive great customer service. Thank you to Judith for helping me look for an outfit !
-
June 2023 by L O
Sales lady was rude. The cashier was not in the mood to work at all. She should have stayed home. Could not be any more mean, terrible.
-
June 2023 by LaTina Bell
Customer service needs improvement. No one acknowledged me, so I left.
-
June 2023 by Thomas Jones (TJ)
Terrible experience rushed for fitting clothes and discrimination towards disabilities
-
March 2023 by Gerald L.
Took my daughter to get a prom dress and after looking at several stores she found the perfect dress here! Beautiful selection and good prices too.will highly recommend.
-
January 2023 by Desirea E.
I was impressed with the sales representative Judith at Windsor . I was in Windsor on 12/29/22 looking for a last-minute New Year's Eve dress. She was very attentive , patient and helpful. Judith provided me with a five star experience, and I am grateful for that. Since the pandemic, I feel that customer service has gone way down . Judith provided me with the best customer service that I have received in a long time. I wish there were more people like Judith in the world.
-
October 2022 by Alex B.
There is is this woman named Valerie and she is just so damn good at her job. She helped me find what I needed and she has an amazing attitude! That smile helps her too i just want to eat her up like a vanilla ice cream on a july afternoon. 5/5
-
August 2022 by Nena Sibrian
If you are looking for a party/cocktail dress ? this is the place, plus the employees make you feel welcome with their costumer service ?
-
June 2022 by Gloria C.
Excellent customer service gorgeous affordable dresses. Love this place! Yoana, Steph, and Julia made my day. Will be returning l love coming here great vibes sexy clothes
-
May 2022 by Monique West
Really nice clothes, but too many crop top shirts.
-
May 2022 by Brittany G.
First of all they had me running back and fourth from the Cerritos location to the Lakewood one for a dress that was in such bad shape , to a persistent sales associate dressed like a teacher with dark hair and glasses who persisted on the wrong things instead of what I was asking for very obnoxious and rude ... secondly I asked her for a shoe in a size in which she proclaimed was unavailable and surprise surprise I ended up finding it on a glass shelf rack so yea she lied. Thirdly the store was unorganized and messy the overpriced clothing is definitely not worth the quality,service and overall look of the store. The floors and shelves are dusty and dirty no wonder the dresses are so damaged but it's not surprising considering the girl in fitting rooms was dragging them the whole time I live in the Orange County area and had been to a Windsor there once. it was totally different then these locations . As a business owner I sure wouldn't want my employees treating anyone like this or being so careless of the stores look. With the way I was ignored brushed off and not even helped with what I wanted I felt discriminated. What a shame.
-
April 2022 by Kathy C.
I was here the other day , and I will share that I am very unsatisfied with the service . There was a tall girl with glasses I think her name was Vanessa ?... I had not seen her before when I would bring my granddaughter I really hope she's not a manager. for her to have such a bad attitude negative demenour and even act rude towards her own employees seems unprofessional I could hear everything she was saying to her employees she was very loud , how unprofessional . ive worked customer service for 15 years and have never done such .The girl in the back seemed quite and scared. But I couldn't bring myself to ask the tall girl in the front with glasses for help, She seemed bothered to even try and help me you'd think from hearing her loud monotoned welcome in, would mean she was willing to help but I didn't feel welcomed at all. I've experienced this type of treatment from a Windsor in los Cerritos center mall. but the girls at Lakewood mall have always been so polite and helpful. I will no longer come to this Windsor in Lakewood . Or any Windsor at all. They need to do a better job on who they hire. Lost a loyal customer . Very disappointed!! Save your money.
