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May 2023 by A B.
The pharmacy is often crowded and slow. I got a coupon for five bucks off ten or so I thought but no if I spent ten then next time I get give off. Estuped !
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December 2022 by American M.
Dyan (Dian?) At cosmetic section was really great.I had some issue with a product at the different dept. Though she was very considerate and helpful, I really appreciated it.
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November 2022 by Amanda S.
This pharmacy goes above and beyond to help out. I spoke with Tammy and she was so helpful and was able to help me get my prescription from another Walgreens even though this Walgreens was out of stock. Thank you so much Tammy!!!
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October 2022 by Coco D.
I received an email saying my husband's prescription is delayed due to some insurance issues. The person who answered the call was very helpful. She listened to my problems and accepted my proposal to look into to my account because we have the same insurance. She agreed!!! Although, I had to wait on the phone for a bit(I belirve they were busy). She did come back to the line and helped me with the issue and said the meds will ne ready in 20 minutes. I was half expecting the respose of "you need to bring the physical card over". I really appreciate her help. She definitely saved me some time!
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October 2022 by Jo Beezy
Location is good but it's pretty dingy and understaffed. If you fill prescriptions at this location they always have issues with our major insurance provider until we call them then they magically work it out. They also forget to call us when it's ready. If you are in a hurry feeling terrible find a better location.
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June 2022 by Danie T.
This Walgreens is very often out of stock of pharmacy products that our family needs. The people that work up front at the registers especially the English lady is rather nice. I would basically call this Walgreens I hit or miss. Truth.
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April 2022 by Carol J.
I don't usually review, but in this case I MUST. I always appreciated the pharmacy techs at this Walgreens. In general, I found them helpful and knowledgeable. Walgreens has a way for me to have a preferred manufacturer for generics. I didn't even know that was a thing until a tech told me! But I didn't realize just how special and helpful they were at THIS Walgreens until I moved to SF Bay Area. I've dealt with 2 different Walgreens up here to get refills. They are understaffed and consequently overworked, and wait times are horrible. It took me 10 minutes on the phone AFTER I got to a human, and 3 different people before I got the status of my Rx. The pharmacist told me when I request a manufacturer, I should ask when I have about a week's worth left and THEN looked to see I had already done that. They just never got back to me. Appreciate what you've got, people of east Lakewood!
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March 2022 by Diane Z.
This has been our go-to pharmacy for years, & we've never had any complaints. More recently, however, they seem constantly understaffed & overworked. Today I had an urgent need for some antibiotics. The Rx. was sent in before 10 a.m., & it's status quickly went to "in process" on the website. The website said estimated time of completion was 11:17. A little long for a Rx. o six pills, but OK; maybe they're extra busy today. No text received & site still says "in process" at 11:45, so I called to check on it before my husbands heads over to get it. Listened to their robot voice tell me what's in the website, so I called back & eventually got a human who said "it's in process" (hmmm...I wonder where she got that?), & that it should be ready in 15-20 min. Here it is, another hour later, I still don't have much-needed meds, & my husband got tired of waiting & went over there anyway...to wait some more. I understand waiting my turn, but surely they do some sort of triage to expedite not routine meds, don't they? How hard is it to print a label, slap it on a bottle, & add SIX pills? I've been waiting three hours for six pills!
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January 2022 by Cindy W.
I'm writing another review... so soon! Karen was extremely helpful today. I asked a million questions and got irritated but Karen remained calm, thank goodness She ended up calling my insurance and got the "ok" to prescribe me another bottle of eye drops (since I was going on a work trip). I'm impressed with Karen and her above and beyond work ethic- thank you!
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January 2022 by Annie B.
I visited several #walgreens throughout Long Beach, looking for my favorite lipstick. I stopped with my fingers crossed to check to see if my favorite lipstick was in stock. As I approached the cosmetic department I noticed where my lipstick should be, it stated ask for assistance. Long story short most of the lipstick's are kept in the back due to theft of these products. I'm so happy my lipstick was available, will definitely return very soon....
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December 2021 by Mark V.
I came to take a pcr test. The thin male pharmacist at the drive thru needs to be fired. He was no help through the process. He was rolling his eyes like he was annoyed instead of helping me out. If you don't enjoy your job and don't enjoy helping people then why do you do it? Fix your attitude. Fix the outdoor speaker. You can barely hear it. Keep the outside clean. What's up with all the trash? Will not return.
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December 2021 by Ms. B.
A lot on the slow side but to a good spot to get in and out of. Employees are friendly and store is always clean.
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November 2021 by Julie H.
So disappointed and disgusted! Long story short, after being told I might have been exposed, went to Walgreens on a Tuesday, where they offered drive-thru testing with results 2-3 day turn around. Well that was not the case. After swabbing, the young lady "Ruby" told me the results would take 3-5 days. There is a link to check to see if the lab they use has received your sample. Kept checking the site and finally called the lab on Saturday - They had no record. So I called Walgreens and the lady said they had a high turn around. I said shouldn't the lab have rec'd it after 3 days and she told me I would have to check with FedEx. Like I have the tracking #. What is the frustrating part is, my husband is undergoing treatment for cancer and had to cancel his infusion. Called week later and was told 80% of the samples taken on 10/26/21 had not been processed! Was told the box might have been lost - Seriously! Today, I checked the website and sample still has not been rec'd and Walgreens hasn't even bothered to reach out to inform me that it had been lost. Will probably follow-up with corporate and file a compliant, as our lives were placed on Hold and it was not fun. Saying sorry for the delay is unacceptable and I know I'm not the only one who experienced this on 10/26/21.
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September 2021 by Noah B.
Stopped by to get a Ordinate and a bathing shower brush and had good service. Its was very clean and organized inside.
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August 2021 by George F.
If you are concerned with safe coronavirus protocols, avoid this and all Walgreen stores. I mentioned to the manager on duty on Saturday, July 31, that there was a customer walking around unmasked talking on her cell phone. The manager told me it was a shame that she, herself, could not take off her mask. A cashier politely explained that the corporation does not want customers corrected about wearing masks. It is good to know that this corporation is not interested in trying to reduce the rate of COVID, so I can take my money elsewhere.
