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June 2024 by Mercedes Phelebotomy
Come prepared to this store! you can’t ask for a piece of tape they will charge you $1 and some change.
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March 2024 by Carlos Roveri
Good attention
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February 2024 by Paty Emrick
I understand we all have bad day, but I've given Doris the benefit of the doubt. However, I can't understand her rudeness to customers
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December 2023 by Patrick Mccarthy
Always Awesome
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October 2023 by Mario Vargas
Great service and friendly staff
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October 2023 by Alina Mahmood
I have always gone to this UPS store but I don't think I will ever go again. The lady at the counter saw my package in hand and the label on my phone, and told me very rudely that I would have to pack that myself before I could send it out. I told her it was already packaged, but if she could kindly provide me the smallest piece of tape, it would be greatly appreciated. I did not appreciate her tone when she told me I would have to pay $1, even for something so little. I did not want to converse with her after that, so I left with my package in hand. Extremely rude and unhelpful!
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October 2023 by Me You
BE AWARE!!! I shipped a pkg from this location (next to 7/11) at 4:29pm on Friday 9/1. A young man assisted with my return. I was shipping back a sealed pkg to nike. Nike provided me the packing and QR code. Well fast forward to Friday 9/22. I receive a pkg from UPS that appeared to have been through the storm and rain and back. it was all taped up. Confused since I hadn't ordered anything. Opened the box and it's filled with "finding fairies" children's books along with a babyshower backdrop. In the pkg was a note from Nike that said they were unable to process my return and to give them a call if I had any questions. So, of course I had tons of questions and gave them a call. They told me that they'd rec'd these items returned to them versus the Nike (LeBron mens size 11) shoes. I immediately, tell them this couldn't be possible I'd put the shoes back in the provided pkg and sealed it myself. Now this explains why the box was all taped up. Someone at UPS had replaced my pkg'd item with children's books and a babyshower backdrop which clearly came from Amazon. Thankfully due to my long time membership I'd had with Nike they refunded me my money as good faith. They are going to launch an investigation. However, I was so upset since this is my local UPS that I called the store to speak with a mgr. Talked to Louis who stated he would investigate and speak with the owner and call me back. Which I never heard back. I will never use this location again, because I would never what something like this to happen again. If someone is missing their books or awaiting a refund for these books/babyshower backdrop, I have them!! If I don't hear back soon, I'll be reaching out to corporate. Again, this is not about the money. Nike refunded me. This is much bigger. I hate thieves and I don't like people trying to get over on me!!
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August 2023 by Surfer Dave
There is one particular employee that is just rude, and has been multiple times. I've hesitated b/c everyone has a bad day... but this is the third time i've had a bad experience. Looking through the reviews below... i'm not alone! Today I went in with a return pre-packed and all... employee must not have seen the box in my other hand ... but she saw the label on my phone she snarkily said "you have to pack that yourself"... I said.. its already packed and taped. I get returns are not a profit center, however as a UPS branded store this is how it works... I will think twice about patronizing this location.
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February 2023 by Teri McAviney
You might want to read the book “ Give ‘em the Pickle”. Charging a $1 for a piece of tape is silly. If an unfriendly girl delivers that message, it’s a loss of a customer. I can’t image every customer coming in needs a piece of tape.
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December 2022 by Abel Jr
Horrible, terrible service !! My pharmacy selected UPS to deliver my medications and UPS show to deliver any time. I have been trying to take my package since Friday !! I called UPS trying to take my package, but it's impossible. Fortunately, someone in the UPS store helped me. This kind of behavior reinforces the ability to avoid UPS services at all
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December 2022 by Boss AG
Awesome customer service. I've been helped by Doris several times before and she is always very kind and helpful. I like this UPS store a lot
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December 2022 by Julie B.
I found this UPS Store when I needed to have things printed out. My home printer was malfunctioning yet again today so I headed out to this location.Service here has always been very friendly, helpful, and efficient. To print out my document the process is simple - they ask you to email the file to their email address. There is a $2 print minimum, so for 2 color pages printed the total was something like $2.21. The quality of the printouts were perfect. I was in and out in record time.Remember to use the Yelp check in offer if you're printing more than $2. For my order the check in deal wasn't applicable because it was only 2 pages.Thanks again UPS Store - your friendly staff always help me out when I'm in a bind.
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October 2022 by Alicia F.
I walked in to return an Amazon package. I think I was there literally 20 to 30 seconds it was so fast. All three people greeted me at once it was funny. I didn't know who to go to for service until one young man made it apparent he would help me. He scanned my barcode and that was that. Good job on customer service UPS. I will be returning soon. (Pun intended).
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October 2022 by Betty M.
I have been using this UPS store for a couple of years. I receive packages several times a week, ship packages occasionally, and I have had no problem with the service. The staff is friendly and helpful. They will charge you to package your items prior to shipping. They do charge more but they are a convenience store for packing, shipping, and printing, not a budget shoppers friend. You pay for that convenience. I value time and so is The UPS store in Lakewood that also values time, so I am willing to pay for the convenience. Highly recommended.
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September 2022 by David Smith
There is one particular employee that is just rude, and has been multiple times. I've hesitated b/c everyone has a bad day... but this is the third time i've had a bad experience. Looking through the reviews below... i'm not alone! Today I went in with a return pre-packed and all... employee must not have seen the box in my other hand ... but she saw the label on my phone she snarkily said "you have to pack that yourself"... I said.. its already packed and taped. I get returns are not a profit center, however as a UPS branded store this is how it works... I will think twice about patronizing this location.