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July 2024 by Mr. Small Hawk
The Notary there was extremely unhelpful, and refused to notarize my form simply because I only printed out the page I needed when other places didn’t. She acts on an unnecessary sense of strictness for lack of a better word. I hope they seek out a personnel change because that seemed very unnecessary and many people seem to have an issue with this location.
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May 2024 by Bruce Kraft
Justin and the team ARE AMAZING. We've been working with them for the past 7 years. They know me by name. Makes me feel like they care when they remember me and have our packages waiting for us the moment we walk in.
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April 2024 by Uthpala Kinivita
Terrible attitude of the team. Not even one star worth going in.
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February 2024 by Erica Candelario
Service and timing.
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December 2023 by Jhoely Mora
This store has terrible service! They’re supposed to close at 4pm on Sunday and I arrived with a package at 3:55pm I know five minutes before they close is not ideal but the men refused to take my package. When you work for a big company like UPS you don’t decide you can just close early. Horrible experience with this location.
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December 2023 by Carly
Rushed over to make it before closing, made it to a cashier by 3:53pm. Refused to accept my small package and said they shut down all labeling machines before 4pm
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October 2023 by Jennifer Sanders
GREAT STAFF NEVER HAVE TO WAIT LONG GREAT STORE !!! ?
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October 2023 by Rubi Dominguez
Terrible experience with this store #0168. They lost an important and valuable package for us in Nov 2022. I received a check until the end of July 2023 (8 months later), for a lower $ amount than what was insured for the package. They even lost the original check and had to reissue a new one. They did literally almost nothing to try and help us find the package. I investigated more on my side going to the UPS Cerritos customer center where at least they tried locate the package for me. This store is independent from UPS and deals with third parties which makes it complicated, they file the claims themselves so UPS kept directing me to deal with the store manager whom could not even get emails or phone response from his company contacts. The manager never responded to my emails, they never called themselves to provide updates not even to let me know they had received a check. I requested involment from the store owner but no effort was done either and store owner was allusive. They seem to have a high package lost rate and seem to be indifferent about it. Will never due businesses again with them and I will avoid The UPS Store franchises based on this great loss.
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October 2023 by Karen Ostermann
This has been our go-to place for all our shipping needs for years. The staff is extremely helpful, friendly, and efficient.
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August 2023 by JANICE GENTRY
You can do a lot of different things here I get my packages delivered here
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August 2023 by Sara Hwang
It take almost 15 min Just to dropped off a package because one employee was on the phone all day
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August 2023 by Ranoj Rodrigo
I went to there at 6.10pm for get some printouts. I think one employee turned off the printer when he just saw, I was entering to store. The closing time is 6.30pm.
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July 2023 by A C.
To the manager Train your employees in customer service. It seems as though we are interrupting their time by coming in. Do yourselves a favor and go to another UPS location
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April 2023 by Honestly Speaking
KIND CLERKS. I use this service regularly. The Clerks have always been so helpful not to mention kind.
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March 2023 by Travis Haight
I absolutely loathe this location. Unfortunately, it's the closest one so I still go there from time to time. However, I went there Saturday morning at 8:30am, since Google, their own website, and their door says they open at 8:30. I waited there until 9:10am, only because i kept thinking someone has got to show up and open it up soon. But nobody ever did. I ended up having to hit the location by the 605 & Del Amo, which is nicer, friendlier, and always actually open when they're supposed to be.
