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July 2021 by Lizeth Perez
They attended me quickly and were very kind! Thanks
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June 2021 by Gerald Yuen
Jose is awesome. He is such a great help
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May 2021 by Antonio “Bigtone” Castronovo
Great customer service, I was assisted by Adrian and with the help if his knowledgeable Manager. I was pleased with their assistant with my phone issue.
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May 2021 by Lydia De guzman
Easy Access to the parking area and nice location ?.
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March 2021 by dr.neemohoe
Horrible I walked in the store and not even a sec goes by I get yelled out to go back outside and wait. I had to wait an hour just to go back to the store to switch my phone out. And I have to wait another hour. They couldn't figure out how to get my new phone to turn on and it was closing time one of the ladies she was trying to rush the person that was fixing my phone saying that if it doesn't work I'm going to have wait two three hours and come back tomorrow .I believe this is a manager because she started locking up the place while I was still in there. Anybody looking to get new service from these people look somewhere else. It's a fckn headache what I've been through.
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March 2021 by Kellie Baker
I had a great experience!!! I went in to get my son a new tablet and a iPhone 12 Pro Max for myself. Genesis helped us out and he was very patient and kind. We were here for a while because we had updates to do, but he was great and fun!!!! We were told that he was new to the location, and he is a great fit to the team!!!!! Thank you Genesis for making our trip successful ?
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March 2021 by Von Dizon
Bought a S21 from samsung for my wife.. Old Sprint sim Card won't work.. Carlos assisted me on getting a new sim card so my wife's current number would work with the new phone..
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March 2021 by chrisvs100
bad customer service
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November 2020 by Carlos Escobar
first time here and last time... their customer service is caca..a sample question about my wife phone, and they just do not want to help Do not waste your time just go take your business somewhere else
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June 2020 by Adam Reveles
Always fast and helpful at this location never had a bad experience
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December 2019 by ReaL DeaL
Was Greeted by John who not only educated me about my phone cable but gave superior service ??
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April 2019 by Jenny Lopez
The first time in this location, I went there and no one greets you which I'd fine coz they looked busy but I didn't know that I need to actually get in line by teling them my name and purpose So when I saw all new customer talking to the employee so I went in line as well by telling them, it's okay, I was using my earphones but not listening to music at all coz I'm waiting for my name to be called but I was skip, by 2 people and the wait is too much which my only purpose is to buy earphones, one of the employee greeted the new people coming in the store and telling them I'll be right back at you and I just gave that face and start knodding away and they notice and ask me if I've been help which is I said No, you know what's funny this guy who took my name with a small ponytail is beside me just talking and helping the customer and didn't even bother to check up on me, no one did. Until that one long pony tail guy asked me and the lady who came back at break maybe actually help me and told me I thought she's with you, which is obviously not coz and I know she's trying to come up with an excuse. It only took me 3 minutes to buy what I need but the time I spend there was almost an hour I was not happy with the customer service I didn't hear an apology from them, I know for sure that I will not be back here and just do my next upgrade by online which is more convenient. I wasn't happy with my purchase at all not that excited anymore. 1 hour waiting vs 3 minutes purchase. Unbelievable
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April 2019 by Ärrä
People there was amazing, recommending
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March 2019 by Juan Manrique
Excellent service & communication, always take care business. I recommend it
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March 2019 by pamela lewis
I love T~Mobile always great customer service no matter what city I go to.
