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March 2024 by Laura H.
I've been shopping at this Ralphs for the past 5 years and have watched the quality and professionalism at this location steadily decline. To echo other reviewers, despite a sign outside the store stating that they don't allow solicitation, you enter the produce section and are immediately approached by someone trying to sell you internet. I go to the grocery store to purchase groceries, not internet. If I wanted Verizon internet I'd seek out a Verizon store, not a Ralphs. Secondly, I've observed the quality of produce diminish over the last year. A few months back, I purchased a bag of sweet peppers for a potluck at this Ralphs. When I got home and opened the bag of peppers, I discovered that they were covered in mold and immediately threw them away. Two weeks ago, I purchased several white onions. They looked fine externally but when it came time to cut them up for a dish I was preparing, I discovered that they were completely rotten on the inside. Today, I went to purchase food for St. Patrick's Day weekend. They were mostly out of cabbage. However, the few heads they did have were already turning black and a couple of the organic cabbage heads already had mold developing at their bases. Now, I'm very anti-Amazon and I've always preferred to have a real human check me out over an artificial intelligence, but the cashiers at this location have started to change my mind. When I shop at this Ralphs, I am purchasing my groceries in bulk for the week, and typically, I am making an alcohol purchase so self-checkout isn't an option. When I first became a patron of this location, there was this sweet older lady who would always bag up my groceries. Nowadays, there never seems to be a bagger available and the cashiers do not help. During one of my previous visits, the customer in front of me was purchasing a couple bottles of wine and there was a bagger available to help her. When it came my turn to check out (with a conveyor belt full of groceries, mind you), the cashier instructed the bagger to go to the parking lot to collect carts. The cashier scanned all my items, cashed me out, but made zero attempt to bag my groceries. I stood and bagged all my own groceries as the cashier proceeded to ring up the next customer, causing our groceries to become comingled. This has become a common occurrence so I just immediately start bagging all my own groceries. At this point, if I'm going to have to do the job of these employees, maybe it's time for Kroger to go the way of Amazon and only use AI in their stores. Finally, let me share my experience from today, Wednesday, March 13th, 2024. I arrived shortly before 9am. As I entered the store, I noticed all the coolers lining the perimeter were either completely empty, tied off with yellow caution tape, or had gigantic pieces of plastic duct taped over the doors. My first thought was that maybe the store experienced a power outage and they were attempting to prevent customers from grabbing potentially spoiled items. However, as I continued to shop, I noticed that there were multiple employees stocking the shelves and removing the plastic sheets/caution tape as they went along. Therefore, it became apparent that the store employees were still trying to prep the store for the day. Everywhere online it states that the hours of operation for this location are from 6am - 1am. Why at 9am are the shelves still not stocked? I see that another reviewer was told by an employee of this location that the posted hours are incorrect and the store doesn't open until 8am. If that is the case, once again, why are the shelves still completely barren at 9am? When it came time for me to check out, there was only one lane illuminated and no employee present. Three employees, including the woman pictured in my photo below, were standing near the front of the store chatting. I made eye contact with them as I loaded my groceries on to the belt and the woman in the picture told me she'd be over shortly. I stood at the register for several minutes as all
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March 2024 by Lillian T.
Ralph's stands for corporate greed. They demand you enroll in there discount card program or you won't receive the sales price!! Every other store that had this program discontinued because of community complaints! Ralph Grocery store says in these hard times you don't deserve a sale unless you join our card club. Not for me I'm tired of this crap rather shop at anyplace else!!
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February 2024 by Linda K.
Just called to check availability of a wine they are out of stock on often. Kevin answered and said he would check. On hold for 8 mins, got hung up on. Called back got David who transferred me to Kevin, supposedly. No one answered after 15 rings. Called back, pushed 3 for produce. Told him what happened, he said Kevin was the store manager, paged Kevin, who answered and said he got sidetracked and would go check..again. waited for a few mins, then got transferred to a non answered ring again. Wow! Kevin really needs to step up his store game plan. This was unacceptable.
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January 2024 by Darlyn G.
I bought chicken tenders and they tasted like they have been their for day's and re microwave it was awful like cardboard AND I LOVE CHICKEN TENDERS THIS JUST MAKES ME SAD. It was so bad my mom got me in trouble when I got home acting like it was my fault.
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January 2024 by Anthony P.
Says they open at 6am I came here at 7:30am and they're saying they don't open until 8!?? Love wasting my time it's not like it's valuable or anything They also allow soliciting and it's annoying. They have a sign saying they don't allow it but then will chat and bs with them out in the front. Lady at self checkout in the mornings will BREATHE down your neck and watch you like you're a kid. Had to tell her to go ahead and scan all my stuff at self checkout since she wanted to be all up in my business. They also change $0.75 for cash back now!!! They're robbing people smh
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December 2023 by Jim Grey
We weren't at Ralph's. We were at the tree lot, which gets 3 stars.
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December 2023 by rogelio v.
DO NOT buy gifts cards at this location. They do not activate the gift cards correctly and they will NOT make it right. On two separate occasions the cashiers have not activated the gift cards correctly yet they sure make sure they take your money.
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November 2023 by Valerie Jaramillo
Ivy was very unprofessional texting on her phone and not acknowledging the customers in front of her. She said she had to send a "SOS text" which was a picture of the lotto screen above. I shouldn't have had to tell her how rude she was!!
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October 2023 by Terry S.
I think this is a great store! The people are so nice, knowledgeable, and professional! The food is usually great, including produce, which I buy a lot of. The store is clean, including the restroom. What more could I ask for? One other major thing! I'm a real estate agent. I'm getting ready to do my food drive as a way to give back to our wonderful community, and they have donated 1000 paper bags! I really couldn't do it without their help! This is to benefit Project Shepherd. The lovely manager is Adela.
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October 2023 by Luis Wariner
2 thumbs up for Ivy. I was very impressed by her calm demeanor as she handled various tasks and still provided great customer service. Many thanks to Ivy for being a very good representative of Ralph’s.
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October 2023 by R L
Love this Ralphs. Always clean and well stocked. Employees always friendly and helpful.
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September 2023 by Kristen J.
Please stop allowing solicitors in your store..I don't want to change my internet or be followed around when trying to spend money at your store. The store has a sign on their front window that says "we don't authorize solicitors" but the solicitors are sitting there telling us they have a contract with the store. Idc either way, I just don't want to deal with that when shopping. Never had any issues at this store beyond that.
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September 2023 by william fitzpatrick
It's Ralphs well stock up and friendly people. Small easy to navigate store.
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September 2023 by Darryl Spivey
A frozen cake that tasted 2 years old and terrible customer service while trying to return the cake. This place is a disapointment to the Ralph's name.
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September 2023 by JUAN MANUEL MIRANDA
Excellent place to go buy my food everything is first quality
