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March 2024 by Jennifer B.
I had ZERO intentions coming through. I was even in a state of wonderment that there's a Macy's here considering a lot of them have shut down. I came through this mall with my Mom for a whole different purpose. We parted for a few minutes to do my thing while she stayed around the general Macy's area to browse. On my way to meet her back, she mentioned Macy's is having a huge sale on purses. "In case you were interested to buy as presents or to giveaway." My curiosity got the best of me, so I decided to take a look. And boy, was she on point. Even the designer ones were priced well - almost down to outlet prices. But I wasn't there for those, but rather something reasonably priced to give away. So, I looked through their sale areas and found 5 at $25 and under. 4 of them were the same purse in different colors. One of them $5 less than the rest. SUPER SCORE! Mom picked out what she wanted (6 purses on my hand at this point) and so we headed to the cashier. I was helped by Candy. I noticed that when she rang my stuff up, the 4 similar purses' prices were coming out wrong - they were going for twice the sale price. I inquired about it, and she spoke to her supervisor, Olga for verification. Olga, being as cool as she was, said, "Meh, price them all with the lowest tagged price." What?!? How generous is that!!! I walked outta there feeling like a bandit! But alas, my mistake was not checking the receipt before walking out. Candy didn't give me the same price for all purses. Don't get me wrong, it was still a good buy, just without the additional discount. (And that could have been the 4th star.) But I got a bargain, regardless. I'm most likely gonna make a stop at the next Macy's I come by...
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February 2024 by Kat Albert
Great staff!!! Amazing products and selection!!!
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February 2024 by Irma Gonzalez
Very expensive merchandise. They Sent me a lot of coupons, that were not valid at the moment to pay. It is not convenient, Do not send coupons if they are not valid at the time of purchase.
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February 2024 by Jose Aleman
Quality in everything
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February 2024 by Pablo Arteaga
I found everything I need at Great Prices.I have been very happy to purchase there.
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February 2024 by ravoeun kin
Be ready too spend money
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February 2024 by Steven Byrd
Excellent service and friendly staff
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February 2024 by Julia Carodine
Pretty organized and many in stock items. The associates are knowledgeable and very friendly.
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February 2024 by John Lynn
Busy, staff was friendly but in a hurry!
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January 2024 by Sharlene Garcia
I went to Macy's to look for Mac lipstick and found it!! Love Macy's store!!
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January 2024 by Jesse . Ramirez
Us nice
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January 2024 by Harry Correa
Customer service was a bit bad.
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January 2024 by T K
It's so nice and clean and expensive
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January 2024 by Ana R.
I am complaining regarding the employee Marlena McCoy on her first floor near the men's jeans. I went in because I needed to exchange some jeans that I purchased that were not the correct size. She did not allow me to return/ exchange the jeans because the tag was no longer attached. I was not aware that I couldn't return them that way because I have seen multiple people go and return clothes as long as the tag was with the item. I showed her the receipt and she still refused to help me. she was very unprofessional and rude!! Macys do better!!!!!
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January 2024 by Veral Seagraves
I was at Macy's in Fashion Island in Newport Beach the day before my first visit to Lakewood's Macy's and was really surprised! Really surprised! The Macy's in Lakewood was nicer in every way! Cleaner, better lighting, friendly employees - superior in every way!