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November 2023 by Marcus Fain
professional fast and good price
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July 2023 by Chaitali S.
Poor service! I was told that my order would be delivered this morning but I still don't have an ETA in the middle of the afternoon now. There is no accountability or professionalism displayed by the store managers and their third-party drivers. The driver didn't even know that he was supposed to deliver the flooring this morning!I have requested for a full refund on the delivery charge, as this has caused inconvenience and cost me time & money as my contractor is just sitting there waiting for the flooring to arrive! Will not be ordering from here in the future.
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June 2023 by Linda Archie
Store and employees are great. Too bad they can't make the decisions when handling a problem. Corporate has no interest in the little guy
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June 2023 by Debra Tomassini
LL Flooring in Lakewood provided great customer service, follow up and value of merchandise.
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January 2023 by Aldwin R.
This LL flooring Lakewood branch is the best location due to service that we received. Store Manager Crystal was very helpful from the start, she answered all our questions and very knowledgeable of their products. This is a one stop shop for your flooring needs they have everything from a variety of flooring, provided accurate estimates and Matt the installation person was amazing. He is fair and his workers are professional and courteous. Clean and sleek work. Our project is roughly around 550 square feet and it was finished in less than 2 days. We are pretty impressed with the finished product. Prior to going to LL flooring my wife and I visited various places such floor and decor but LL LAKEWOOD has superior flooring choices and exceptional customer service. I recommend the LL Lakewood location for anything flooring projects.
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August 2022 by T. Sand
Great selection of flooring and good service.
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May 2022 by Max
So this my second review. Customer Service person we are dealing with has not responded with a fair solution to our squeaky floors that were installed. We want them fix and installed properly by a C15 certified wood installer. As our installers was not and was sent to us by LLFlooring I have videos of my floors lifting and sounding loud when we walk on them.
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March 2022 by Maxym V.
So I dealing with the same issue another posted. First let me start but telling you when Jose from LL flooring was sent out to gives us a quote on our project. I ask him are you going to be the installers he said if it's not me it will be someone from my team. Which sounded professional. Was I wrong the installers came the day of installation he said Jose told you to get these mails but these are the wrong size then we needed some roofing paper that I had to purchase at Home Depot. The installers left they said we'll be back tomorrow. So after having an empty room that whole day. They returned the next day to installed our floors. Once they were done there was cracked pieces. The installers included two minors were the workers ( so called team of professionals). So I called the customer service which was Rhonda. We sent pictures they sent us one box of wood which was not enough. I ask Jose should I put the box in our room he said no we're not in Alaska!!! I thought that was rude but I thought ok. So two installers show up they replace the cracked piece. Which they said this isn't enough so the use pieces from first installation that was sitting out side for a month. But now my floors are squeaky everywhere. We called Jose back out he said well floors are going to squeak... no they shouldn't so Now we're back and fourth with Rhonda. She now want us to pay for a NWFA inspection which is going to cost us 1,200. Dollars. I wonder if Jose or there so called team are even Certified wood installers?
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March 2022 by Alexis S.
material looks great. but the contractor ramos flooring did a horrible job. all my floor is squacking. after a inspection I found out that the subfloor was unleveled. the installer from ramos is blaming us for the unleveled, but they supposed to be proffesional and identy the problem before it happens. very frustrated.
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March 2022 by rahul p
Very friendly staff and helpful for any flooring questions. Dan and others were very helpful.
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January 2022 by jose aguilar
Great prices! Great customer service!
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December 2021 by Alex Frausto
The white boy didn't wanted to attend us we was ready to purchase some flooring but he said he had the bank close so no change was available we was buying over 4000 dollars in wood floors and gave us the shaft
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September 2021 by Gus C.
I spent time running around at various of the big box retailers searching for flooring options, but kept striking out on availability. Luckily I remembered about the OG's of flooring. Anyways, Farhan really took the time to explain things down to the smallest details. It goes without saying that his knowledge and patience really went a long way. While the other stores had no clue about when the next shipment of options would come through, Lumber Liquidators is pretty well stocked, and if they don't have it at that particular store, they can have it delivered from their warehouse in Pomona. Super happy with visiting this location.
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September 2021 by Kim Fleck
I liked the friendly and good customer service.
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July 2021 by Charlyann M.
So far, so good. I called to schedule someone to come and measure and assess my room. They came early. He had a laser measuring gun. It was insanely quick and easy. It took 15 minutes max. They said someone would contact me in two days with a bid. Exactly two days later I received a phone call. I could come in or they could email me a quote. I received the email. There are a lot of costs for removal of the old floor and installation of the new. The majority of the cost is labor. The materials themselves were pretty cheap. If you could install yourself it would be a deal of a lifetime. I am now waiting for my trim to arrive. Once the materials are here I can schedule installation. I went to the store to confirm my flooring choice. I changed my mind once I saw the colors in person. I highly recommend looking at the samples in person. It's been a easy experience so far.