-
February 2024 by Andrew Lopez
They take forever, they were talking more than they were getting patients out, calling in patients before patients that were her before the others
-
January 2024 by Cristal L.
First time coming here, I had to take my mom to get some blood work done. Made an appointment ahead of time, once I got there I checked in through my phone and waited in my car. Ten minutes exactly after my scheduled appointment I was texted a message to check in at the desk, gave the paperwork and sat down for about 5-10 minutes before being called in. The phlebotomist was kind to my mother while taking her blood. Would definitely recommend making an appointment ahead of time.
-
January 2024 by Bre R.
The quality of customer service at this establishment is severely lacking. The individuals stationed at the front desk exhibit unprofessional behavior by shouting and berating patients. They demonstrate a lack of compassion towards elderly individuals who require assistance with the check-in process. Additionally, they have misplaced my vial and failed to document my visit. The front desk staff's communication skills are subpar, as they rarely answer calls, and when they do, they promptly hang up. Each member of the team displays an unpleasant attitude and should not be in the medical field.
-
December 2023 by Leslie Spann
This place is ridiculous! Wait times we'll over 2 hours without an appointment. Only 2 people drawing blood in the back when the waiting room is standing room only. Front desk has no urgency whatsoever and even if you've checked in you have to check where you are in the process or you'll get passed over. Don't believe the "it will be about an hour wait" or "our system is slow today".
-
December 2023 by Kikuye
Terribly rude front desk. Pejorative and seem to ignore clients and think they should just be using the automated system. Was not given an approximate wait time. Had to leave and ask for referral paper back. I am going to try and make sure that they do not charge my insurance as having actually gotten the labs done.
-
December 2023 by patricia ibarra
It’s my 1st time no problem finding my vein to draw blood!!! Excellent work thank you,Karla F.
-
November 2023 by Stephanie Garcia
This place is a literal joke! The staff is always so rude and you can tell they hate being there. They work super slow due to the fact they’re understaffed! I only come to this one because it’s close to my house but if you can go somewhere else not worth the headache
-
September 2023 by david Rodriguez
I have been waiting for two hours for walk-in blood test. When I arrived at this location it was packed. Staff at front desk were indifferent and rude. I wish my Insurance did not use them.
-
July 2023 by Shelby Ly
I went on Friday, July 14th before it opened. Had a good first experience going into this lab. I recommend going 20-30 minutes early opening time (especially if you're a walk-in) if you want to be among the first few to be seen. There will already be a line forming 15 minutes prior. Most of the staff who were entering the building before opening time greeted us and we were helped by someone when checking in with a kiosk to expedite the process. Will come back here next time if I need labs again.
-
July 2023 by Karla Venegas
Only had to wait an hour. It was my first time getting my blood drawn and honestly it wasn't as bad as I thought. Loved the nurse who helped me. I wish I got her name but to all staff you have my respect.
-
July 2023 by Vanda Cobb
Very professional and experience staff. Happy with the service that I received.
-
July 2023 by tony tab
First time here because they take walk-in, but almost 2hrs wait and they left large purple marks that did not go away for days. Not coming back
-
July 2023 by Stephanie V.
The staff is always understaffed, They say you don't need an appointment but I highly Recommend you make one unless you want one be there for 4+ hours. The employees all seem like they get paid to be rude. Horrible service save yourself the tip and go to another Labcorp
-
June 2023 by Veronica G.
Long waiting time! Don't recommend this location. I went to the Downey location in the past and was a smooth experience. Don't come to the Lakewood office!!!!
-
June 2023 by Tori H.
Came in for some lab work. No parking, I had to park across the street at in the vacant lot by Starbucks. They were extremely crowded, I came in at 7:30am it was already about 25 people here. I did walk in (walk ins and appointments available). The check in process is pretty cool (very set explanatory even if you aren't tech savvy). Check in on the device took about 5 minutes. After check in the asked for my paperwork. 10 mins into waiting they called me for a sample. I don't have any Lobby pics because it was completely full and people might me here for sensitive reasons and would prefer not to be photographed. But the lobby it was clean, plenty of seating. Restroom was decent. Definitely a much longer wait then I anticipated, I advise you make an appointment to avoid the hassle of waiting.
