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March 2024 by Isabella Nava
Amazing customer service brought out multiple styles !
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March 2024 by Diana Herrera
I am very pleased with my shopping experience today. I went in to journeys to buy a pair of Uggs and the store was very clean and had a great selection. Amazing staff they where really friendly I was helped by Zaira and Iris they both went above and beyond to help me, just overall a great experience would highly recommend this store
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February 2024 by ronnie hinton
Wow let’s talk about the employees (managers included) the vibe is very unprofessional and really the chunky one with the glass has such an ashy attitude. Just feel they need to have better customer service like the store in Downey
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December 2023 by Liz M Garcia
Today i went in for a pick up on my 5th day. i received an email yesterday and it stated i had 24 more hours. When i went in for pick up Manager Zara said thats incorrect that its only 4 days which she had to ask another associate, even though she is the manager. She was rude, smurking when she realized i was annoyed and frustrated about the situation. Only option was to cancel my order which im not understanding why she could cancel but not confirm pick up. I walked out to call customer service and she canceled my order. Customer service said i couldve picked it up but it was just canceled. when i went back in to let the manager know she argued with me saying its 4 days only. I told the manager, so customer service is wrong, she said yes ill call them.please, train your managers correctly.
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October 2023 by Robbie Sweets
Amari was very helpful and friendly and very professional. They have a great selection of shoes here.
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August 2023 by Pedro A.
The personnel at this place is unprofessional, rude and condescending, my wife and my daughter stoped by the store to pick up a pair of shoes that had been asked to be put aside from another store, but when they showed up to pick them up they gave her the wrong size and when she asked the employee if she had another size she said " she would go check in the back" but instead she walked over to her other two coworkers and started giggling and talking among themselves, when we ask about the shoes they all laughed louder and didn't go check in the shoes, we told them that we would file a complaint they all just looked at each other and laughed louder, and the girl named Samantha just looked at us and shrugged her shoulders as if she didn't care.. they lost a 190 dollar sales. Stay away from this store
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August 2023 by Melanie Lira
When I went sam!! Had the BEST customer service she was so good at doing her job very helpful and excited to be there!! Would go back thanks to her !!!
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August 2023 by Carlton Rowe
Journeys Now Your Playing With Power Rock N Roll Power
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June 2023 by Kathryn Piworski
Check your attitude. Everyone in that store had a terrible attitude except for one girl, Liz. You walk into the store wanting to spend a decent amount of money but the attitude and whispering between associates make you walk out empty handed. Easily would have spent over $200 if I felt welcomed.
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May 2023 by Armando S.
Bad service. Place was not that friendly I am very confused on why they acted the way they did.
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April 2023 by German Gonzalez
I bought these boots and only wore them for two weeks and they started to peel. I tried to return for factory defect but couldn't return them. Even though the return policy says they guarantee all products against manufactures defects for 30 days.
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November 2022 by Ashley V.
Most staff here have no social skills and are rude.There were 2 young woman that were working inventory super sweet and immediately asked to help.
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November 2022 by Jess L.
this was probably the worst experience i've had shopping anywhere and i've been shopping at journeys since i was a kid. the staff at this location were too busy gossiping and laughing to help out, and when i asked for a size in something they all laughed at me and gave me a dirty ass look. i shouldn't have to bother you for help when i've been staring at y'all and asking for a size in something for 20 damn minutes, let alone i don't want to feel made fun of for needing new shoes? maybe hire some staff that aren't 16-18 and it could be more welcoming. i did need some Dr Martens but i would rather give someone else my time and money since it would just be wasted and laughed at here. lost a customer of 15 years :)
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October 2022 by DAMNED ANGEL
Had loads of fun at journeys shoes! Come on everyone bring a friend!!!
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April 2022 by Jose P.
I went in with the intention to just look since my wife hadnt found the style she was looking for. However, Kat, Alessandra, and Iris were amazing and even found a shoe that she couldnt leave without! They were very friendly and knowledgeable. My wife even said she would go out of her way to visit this specific location because of those girls and how kind they were.
