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February 2024 by bajabltz
Helpful friendly service.
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February 2024 by Chris S
This review is regarding my experience on Wed, Feb 7, 2024 the second floor Kitchen department. I was greeted by an older caucasian woman. Slender with short hair. I was interested in purchasing a stainless steel skillet pan that I saw online. As soon as I found the skillet I saw there was a check out with at least more than 10 people waiting in line. I decided I didn't want to wait in that line so I went to the woman that greeted me since she wasn't busy at all at another check out area. I asked her for a price check on the skillet, she seem nice and scanned it for me. And it was on sale just like on the website but I mention that it has more of a discount online and how would I go about that. Now this is where things went downhill. She was explaining to me that I would need to find get a coupon bar code and I was looking on my phone on the jcpenney website. She seem to get frustrated with me because I couldn't find it. Mind you, I'm not savvy tech and nor familiar with the jcpenney website. She was talking to me with a condescending tone as if I was a kid and she was the Principal. I was totally not feeling her vibe at all at this point. She even had the nerve to take my phone to show me, I didn't appreciate her even touching my phone, that was completely rude. I didn't get her name but this left me with a bad taste in my mouth. This behavior is unacceptable and unprofessional. She shouldn't be working in sales, better off in a cubicle.
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February 2024 by OC Lisa
Diana the cashier was so helpful and courteous, please acknowledge her great customer service skills.
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February 2024 by Chris S.
This review is regarding my experience today Wed, Feb 7, 2024 on the second floor Kitchen department. I was greeted by an older caucasian woman. Slender with short hair. I was interested in purchasing a stainless steel skillet pan that I saw online. As soon as I found the skillet I saw there was a check out with at least more than 10 people waiting in line. I decided I didn't want to wait in that line so I went to the woman that greeted me since she wasn't busy at all at another check out area. I asked her for a price check on the skillet, she seem nice and scanned it for me. And it was on sale just like on the website but I mention that it has more of a discount online and how would I go about that. Now this is where things went downhill. She was explaining to me that I would need to find get a coupon bar code and I was looking on my phone on the jcpenney website. She seem to get frustrated with me because I couldn't find it. Mind you, I'm not savvy tech and nor familiar with the jcpenney website. She was talking to me with a condescending tone as if I was a kid and she was the Principal. I was totally not feeling her vibe at all at this point. She even had the nerve to take my phone to show me, I didn't appreciate her even touching my phone, that was completely rude. I didn't get her name but this left me with a bad taste in my mouth. This behavior is unacceptable and unprofessional. She shouldn't be working in sales, better off in a care home wiping ass.
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January 2024 by Don Chambers
Surprisingly good choices and prices
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January 2024 by Keenan Moss
Great sales and deals
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January 2024 by Irene Macias
Sephora make-up is great.
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January 2024 by Kerry Moore
Love J.C. Penney! Always have! This one is no exception. Why is so much merchandise made in China, though? Whatever happened to made in America!?
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December 2023 by AbdulHamid Shekh
price is very high. Than give discount this not good...
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December 2023 by Dianne Jones
My sales lady was fantastic.
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December 2023 by Shamim Khan
Good place for shopping
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December 2023 by Ed Kocina
My wife and I went in first thing today and had two armloads of merchandise to buy. We were 2nd people in line. The second cashier was busy looking busy. We made eye contact numerous times and she acknowledged us, however, when a non-English speaking couple walked up, she dropped what she was was doing to help them first to leaving us without any help.They made it very obvious that you will NOT get help unless you speak spanish, all non-speaking customers should shop somewhere else.
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November 2023 by Jeanine Ferrari
Store staff are all so kind (had to ask 3 different store members for directions) but store itself needs to update signage. Got lost looking for online order pickup counter (upstairs) and then later could not easily find a checkout counter without asking for help, yet again. Appeared to be more holiday signage than directional signs. Was very frustrating navigating the different departments! However, the sale selection was plentiful and the prices and quality were worth it.
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October 2023 by Jose chelis Flores
I was able to find great deals here, the escalators were down which made it a bit difficult to navigate throughout the store but there was signage that led you to stairs or elevators. The customer service was great I thought I had a deal and yet the cashier provided a better coupon, which was very satisfying.
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August 2023 by Linda K.
Lakewood J C Penney store closed on August 7 and August 8. Sign in window says Temporarily closed. Called the store phone number, it would not connect. Called customer service to see how I can pick up a package that was delivered there. Customer Service has no idea why the store is closed or when it will reopen. Poor communication and poor customer service.