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February 2024 by Stephanie O.
Bad costumer service. Came to exchange clothes for my son with a gift receipt , employee that helped me was rude & giving attitude for no reason. All I wanted was just to exchange it for something else. I asked if he can check if I had store credit on a card & he asked me why , if I was going to use it, or if I just wanted to know the balance ,etc Manager was no where to be found , a quick transaction with 2 items took over 20 mins. Can't believe people like this work here & get away with this kind of behavior.
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January 2024 by Sandra Diaz
Went in and got charged even for the bag. No other store has ever charged me for the bag while shopping for clothing. I’m honestly surprised I didn’t get charged for the air I was breathing in there too. Never purchasing from any H&M again.
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November 2023 by MARLLA
Very cool things
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October 2023 by Ya Boii
Managers SHAISTA, MONICA, CHRISTIAN, BREE, MARIA all shaped like GRIMACE, don’t take the time to learn to pronounce employee names and laugh in your face multiple times about how hard your name is to pronounce. Christian is rude to new employees and yells when higher management isn’t around. Bree disrespects everybody and even yelled at manager Nancy in front of customers but is never fired. SHAISTA, MONICA, CHRISTIAN, BREE, MARIA UR ALL SHAPED LIKE THE HAMBURGLAR!
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August 2023 by Amy R.
Elisa is awesome she gave me styling tips and overall was very helpful!! Will definitely be returning
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July 2023 by Luis H. Alcantara Aguilar
Nice clothes, good prices, quality ok.
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July 2023 by Loyalty Family
Always has the best deals for family shopping.
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July 2023 by Sun-nye
We were looking for an outfit for my niece's graduation
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May 2023 by Stephanie Grice
Had what I was looking for in a blouse!! It needs to have more skirts for plus size an a variety of styles beside pleaded skirts especially the length for short people!!
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April 2023 by rita nicks
Valerie was awesome! She found the pants I wanted in another store. She was patience and really great personality. If you're ever in her store and need help, look her up. Her customers service was on point ?
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April 2023 by jose andara
never have anything good mens and pricing isn't impressive lack of customer service is disappointing main thing I can't stand is they never have the stuff on there website to be found in the store for men's section 3x I had this issue idk why I keep coming back especially with the pricing H&M was better 10 years ago on back sucks they lost the swag
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February 2023 by R
Selection of clothes is wonderful, customer service from the associates needs improvment.
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February 2023 by Jason S
I get frustrated here about 50% of the time. Online, it will show the items are in stock at this location (Lakewood), but when I go in, they are not. Especially mens accessories. Employees need to communicate better with customers. I wander around looking for stuff with no "hello" or anything from the 2 employees on the mens side of the store. On my last visit (12pm 2/5/23), I stood waiting at the register for 2-3 minutes, and finally, the girl says "can I help you?" Just need to checkout.. "Oh, those (registers) are closed. How would I know? No sign or immediate help. So I walked to the woman's department and then waited more as I was at the end of the long line. I was able to find 1 of 3 items I needed, and my only other option was to purchase the rest online with a shipping fee... thanks.
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February 2023 by Aarmon Betancourt (JUSTME77)
Great atmosphere good customer service
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February 2023 by Jeanine Brown-Miller
Great for working women.