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August 2024 by K
Very very horrible service and no cars available I called 10 times to make sure they have vehicles and no response I paid for Uber and arrived there to say no cars available than close your business don’t waste our time and money
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July 2024 by AJ Carigma
Service is absolutely terrible. The process is so slow, and one of their associates at this particular location is very rude. I’d rather go to Enterprise next time.
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July 2024 by M
BEWARE HERTZ IS AWFUL: Rented for $300 a week plus charging cost for 5 weeks. Paid about $500 weekly with charging. So when I returned vehicle I had paid $2,500. 3 days later Random unexplainable charges started. For the next 3 months $5,000 in charges bring rental total to $7,500 for 5 weeks and 4,000 miles driven. No one could explain why I was being charged that much. There was no receipts and no bills.
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May 2024 by Robert Brown
Over charges applied when not necessary
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May 2024 by Songly Chang
Very bad customer service. Making renter who reserved the car waiting about 50 minutes and told us that they don't have the reserved car.
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May 2024 by Aisha M. Pitts
Generally a good experience.. car was great and no issues.. not a lot of staff but at least their friendly . . Also not a huge inventory
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April 2024 by Ramiro Arce
They are very slow and bad service ?
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March 2024 by KC Plourde
I’ve never had an experience this bad. Rented a car so I wouldn’t miss work (car in the shop) , drove a few errands then when I get to work, the car wouldn’t go in park, could not turn it off j had to put it in neutral and use the emergency brake just to get it to stop. missed work because I couldn’t turn the car off. Had to take it all the way to LAX to return it and was forced to get an exchange now that I no longer need a rental because my sole purpose was missed. This was a nightmare! A waste of time and money and I will be getting a refund and making a big deal about it
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January 2024 by Robert Henry
No complaints.
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January 2024 by Matthew H
Awful experience. Overcharged by $1300. Grand total 4 weeks 4,022 miles tesla $3,599.00 with Uber discount. I proved $1,300 overcharge and 2 months later they refund $750. I give up on the rest. Awful deal, awful customer service, and bills so complicated hertz can't explain. Never again.
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December 2023 by Lalo Cruz Oficial
It’s always the petty people who make a business have lower than 5 star rating.This Hertz is a complete 5, Nick and Christian are amazing, yes sometimes calls tend to take longer to be taken but they’re human and some people are fully knowledgeable about rental sites and prices or simply outdated from using common internet sense.Definitely will ALWAYS go to this site when re tal is needed again.
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December 2023 by Danielle Forrest
Nick is always very helpful and very busy. I love how they send detailed pictures of the car .great place but it does get busy.
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December 2023 by Darlene Smith
Very rude not friendly at all in the car was dirty and I spoke to the guy and he said there was nothing that he can do about it because they short of staff the big guy with the red beard in Lakewood didn't appreciate his comment if you have to take your business elsewhere maybe you might get somebody nicer
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December 2023 by Sonya
Absolute garbage customer service. I heard the guy saying he treated everyone there like family, I am glad I'm not related. When you have 10 people in your lobby stop answering the phone, or put them on hold. If you give away someone's car because they're late due to extenuating circumstances, upgrade them dont charge them double, it's what the airport does and you should to.
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October 2023 by Kerry McIntyre
I had a great rental experience! Devaughn helped me both times and he was very helpful and professional.
