Hertz Car Rental - Lakewood Plaza HLE

Car Rental
Hours: Hertz Car Rental - Lakewood Plaza HLE offers a generally positive car rental experience with a variety of vehicles, including luxury cars, SUVs, and hybrids. Customers appreciate the friendly service from staff members like Nick and Christian, though the location can get busy with limited inventory. Many reviews highlight the cleanliness of the cars and the detailed pictures provided before rental. However, some customers faced issues with the condition of certain vehicles, mentioning scratches, odors, and cleanliness concerns. While staff members are noted for their helpfulness, there are instances where communication about vehicle conditions could improve. A few customers reported receiving cars that were not adequately checked for cleanliness or damages, leading to frustrations. One customer specifically mentioned a vehicle that smelled unpleasant and had visible stains, prompting a need for better vehicle inspections. Despite these challenges, customer service representatives, especially Nick and Rob, are praised for addressing problems and providing solutions. Overall, Hertz Car Rental - Lakewood Plaza HLE is seen as a reliable choice for rentals, with a commitment to improving the customer experience and maintaining vehicle quality.

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