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March 2024 by RK N.
The optical department worked with me through prescription re-dos and frame mismatches until my glasses were perfect. I appreciated their cheerful patience.
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February 2024 by Jeff G.
This review is for the tire center alone. Seriously, I'm like Costco's greatest fan, but I will never again buy tires from them. The customer experience is just horrible. This last time was the final straw. Do you know how disappointing it is to wait over half an hour to get a quote DOUBLE the market price? That's not how you treat a loyal customer. So, instead of being gouged, I went to America's Tire website, purchased my tires online, set my appointment for the next day, and was in and out in UNDER 45 MINUTES. Costco...Guys...Your tire center is the weakest link. And fix your damn plumbing. It's embarassing.
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February 2024 by Katia Coreas
Pharmacist decided to assist a customer over dog medication and denied me service to get eye drops for my 4yr old. Disappointing!!
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February 2024 by Martin N.
I just love Costco but they do have their ups and downs. Parking is a little crazy sometimes, but you'll find something you really gotta get here early because the lines do get very long., I really wish they had scanning go here like Sam's Club so easy and convenient.. hopefully they will add it here it would make it so much easier to shop! so, if any of the big managers corporate people are reading this, please, let's get scan and go!! thank you ...
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February 2024 by Robert T.
Like all Costco Wholesale stores this is packed most especially on a weekend. The best days to come in is in the morning or early afternoon in the middle of the week. You have to be a Costco Member to take advantage of the monthly deals. Discounts are great for people on a strick budget. One good thing about being a member is the cash back on all your purchases that normally can be used for renewing your yearly membership. This store has a gas station. It has a food court to where you can always purchase the cheapest Beef Hotdog that comes with a refillable drink. Other items are also available such as a large pizza, chicken bake, and soft ice cream served on a huge cup. The tire center is always busy as they have a lot of great offers for their tires. Also available is an air filling station on the side of the tire center. The air they use is nitrogen so it meets the standards of saving gas when used on your tires. Next to the store is a walk to the Lakewood Mall if you want to swing by and shop for Mall Items
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February 2024 by Kris H.
Of course Costco is a love hate. They always get you with those free samples. End up buying something and probably won't eat it at home. We go there for the bare necessities and end up spending triple. One Stop Shop definitely. The stuff here is really good better than other Costco's.
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January 2024 by Yam Yam C.
This review is for Costco pharmacy only. Staff at this pharmacy is top notch. They are professional, courteous, prompt, and helpful. I've been coming to this pharmacy for almost 2 years. I almost want to keep this pharmacy a secret because I don't want others to use them...but they deserve this rightful recognition. I had such difficulty transferring my prescriptions from one CVS to another CVS when I moved. I went to Costco when I was fed-up and frustrated with CVS. I spent less than 10 mins at this pharmacy, and they straightened everything out for me. They transferred all of my prescriptions and refilled them for me the same day. They also helped me get insurance authorization when I needed to refill my prescription early due to international travel. I provided the info they requested and they took care of the rest, promptly and professionally. I've used multiple pharmacies in the past (e.g., CVS, Target, Vons, Ralph's, Walgreens, etc.), even other Costco locations. But no other pharmacies come close to the team here.
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January 2024 by Joanna L.
Honestly, what's there not to love about Costco? I recently checked out this location because I was in the area and needed gas. Everything was super seamless. I ended up going inside to do some shopping and they had lots of my regular goodies in stock - not to mention plenty of free samples to try on a Thursday evening. Everyone who worked there was super friendly. Items were well stocked and the store was clean. On a weeknight, it wasn't packed at all which was nice!
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November 2023 by Burak Yarkent
Great location, bunch of parking and less crowded than other locations. Pharmacy staff is great, very helpful and friendly.
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August 2023 by Brooklyn Bicher-Gershel
I am someone who believes that when someone does a kind deed, perhaps a customer service staff goes above & beyond or a pharmacist takes a challenging call and successfully saves the day, they should be recognized and appreciated for their acts. Well, Khaled in the pharmacy did me a solid, that only probably only took him a short time, but his extra effort will quite literally, extend my life by decades. Thank you to all of the pharmacy staff in Lakewood, y’all are rockstars. And Sebastian (my service dog) sends his silent thanks too!
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April 2023 by Dr DeBoze
Excellent service with a very friendly staff...
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March 2023 by Alexandra O.
Do not sign up for a membership here! There is an older woman behind the desk that kept pushing us to sign up for the $120 membership even though we only wanted a $60 one. She told us no matter what we were going to pay $120, regardless of the membership we chose. When asked why she would only say that we would have to put a card down and that would go toward the membership fee. It did not make any sense. I was genuinely confused. It was like she was speaking another language.My friend asked her if she's essentially double charging us and the woman responded with "I've been working here for 20 years...". She kept telling us we HAD to pay $120 to get a membership. Avoid at all costs. I didn't catch her name but she's an older black woman with glasses and wavy hair. I'm disgusted by how deceitful she was being toward us (lying by saying no matter what we would be charged $120 to sign up). I feel bad for those that don't know how to purchase a membership online. Immediately upon leaving, we went to the Costco website and we were able to sign up for the $60 membership. Don't visit the membership desk at this Costco because they will lie to you and make you sign up for the executive membership. They will make you feel like that's your only option. I love Costco in general but that woman was being purposely deceitful.
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February 2023 by Karina O.
Sadly do I have to give one star to write my review and experience here?Gil a Caucasian worker here has ZERO customer service skills, wonder how he became assistant manager. Called in looking for an specific item. He rudely said is on the shelf and pointed in that direction, I repeatedly told him is not the mousse what I was looking for, it was a topical one. He is so stupid that said that's topical, meaning you put it on. OMG, ignorance to its maximum. He never let me explain, talked over me, shut me down while the gentleman who was helping me initially: AJ he (Gil) didn't even let him say a word. Definitely Gil's name tag should read: KING OF RUDENESS since he talked over AJ and didn't even let me say a word. I CALLED IN before I drove here from OC, he blamed that to the system not being updated and showing that actually had it because they shipped all over the world LOL. So, you showed you had it in the store because this store ships that product all over the world? NEVER EVER COME TO THIS STORE, does he know or realize customers actually pay his salary? It shows he doesn't love his job, feel sorry for that man and how angry and unhappy looks and talks. Sorry AJ didn't get the chance to thank you for your help and kindness.
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February 2023 by Omnibus S.
Annette,I get it. I can't do two transactions on the same card. I was mistaken. My father-in-law does have a membership, and he would have been happy to use his own card if he could find it in his own walletWhat I don't get is how you can tell us that we have to leave. What does that mean? Leave the store? Did we upset you? What I did to deserve that from you? Where's your membership service? If you can't be patient with members, including disabled members, then maybe you should not be a cashier there. I would not go to this Costco or have my friends go if someone like you, who decides she can run things there, treat us like that.
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January 2023 by Charlyann M.
I love costco gas and the credit card perks! I also love the carnitas, ribeye, scallop potatoes, flautas and chicken nuggets. They make cooking dinner easy peasy! But, I hate going here. It is so big, hot and crowded. The parking is a beotch. Thankfully, my family does the shopping and I get the benefits!