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February 2024 by Linda K.
Just called to check availability of a wine they are out of stock on often. Kevin answered and said he would check. On hold for 8 mins, got hung up on. Called back got David who transferred me to Kevin, supposedly. No one answered after 15 rings. Called back, pushed 3 for produce. Told him what happened, he said Kevin was the store manager, paged Kevin, who answered and said he got sidetracked and would go check..again. waited for a few mins, then got transferred to a non answered ring again. Wow! Kevin really needs to step up his store game plan. This was unacceptable.
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January 2024 by Darlyn G.
I bought chicken tenders and they tasted like they have been their for day's and re microwave it was awful like cardboard AND I LOVE CHICKEN TENDERS THIS JUST MAKES ME SAD. It was so bad my mom got me in trouble when I got home acting like it was my fault.
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January 2024 by Anthony P.
Says they open at 6am I came here at 7:30am and they're saying they don't open until 8!?? Love wasting my time it's not like it's valuable or anything They also allow soliciting and it's annoying. They have a sign saying they don't allow it but then will chat and bs with them out in the front. Lady at self checkout in the mornings will BREATHE down your neck and watch you like you're a kid. Had to tell her to go ahead and scan all my stuff at self checkout since she wanted to be all up in my business. They also change $0.75 for cash back now!!! They're robbing people smh
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December 2023 by rogelio v.
DO NOT buy gifts cards at this location. They do not activate the gift cards correctly and they will NOT make it right. On two separate occasions the cashiers have not activated the gift cards correctly yet they sure make sure they take your money.
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November 2023 by Lillian T.
Went into Ralph's today and forgot my Ralph's cards for discounts, they refused to let me use the store discount because I did not have my card! Left their product because they refused to apply the sales price! This place has no customer service!!!
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October 2023 by Terry S.
I think this is a great store! The people are so nice, knowledgeable, and professional! The food is usually great, including produce, which I buy a lot of. The store is clean, including the restroom. What more could I ask for? One other major thing! I'm a real estate agent. I'm getting ready to do my food drive as a way to give back to our wonderful community, and they have donated 1000 paper bags! I really couldn't do it without their help! This is to benefit Project Shepherd. The lovely manager is Adela.
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September 2023 by Kristen J.
Please stop allowing solicitors in your store..I don't want to change my internet or be followed around when trying to spend money at your store. The store has a sign on their front window that says "we don't authorize solicitors" but the solicitors are sitting there telling us they have a contract with the store. Idc either way, I just don't want to deal with that when shopping. Never had any issues at this store beyond that.
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August 2023 by Jonathan T.
Staff seems to generally be unprofessional, but the checker Isaiah always has a smile and is very professional.
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August 2023 by KT F.
50 cents fee for cash back. You wonder why Ralph's is greedy, so ridiculous when other grocery chains will waive or not charge the fee. I normally don't shop at Ralph's but it's a lesson learned.
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July 2023 by Dylan Z.
SOLICITORS in the produce section asking me to change my internet plan????? This is a grocery store. I am anti social!!!! Don't talk to me. I come here for the self check out and to not talk to a soul. Except maybe Nanette cause she is cool but if this soliciting doesn't stop, VONS gonna be my new best friend Otherwise ,clean store and great staff and selection
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March 2023 by Sarra L.
I just had the best customer service right now from Star! She is so polite and outgoing. It's midnight on a Thursday morning and she was still so happy and just went the extra mile to make me have a great night. This is what customer service is all about !!! I'm a server and so I know what customer service should be and she goes above and beyond for every customer she interacts with. I have never left a review for a grocery store before but I just want her managers to know that she is a great worker and hope she gets recognized. Thank you Star for being amazing and may all great things come your way. Xoxox
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February 2023 by Linda S.
Prepare to be accosted to change to Verizon wireless service at the door, yes, inside the store.Prepare for crap service if you do anything other than self checkout.An arrest was underway in the parking tonight (6:30 pm) but this location is used to it. Crews have been doing grab and runs at this location because it is unmanaged now. A dead body was in the parking lot for days and no one noticed. At this point maybe it should be sold to Vons, at least they have a full time security guard.
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February 2023 by Breezy M.
I usually do drive up orders, maybe once a week on average. For the most part everything I need is available and the person that brings my order out is friendly and helpful. This process has been very helpful in my self-care routine because it allows me to not eat out as much. I did have an issue picking up my order today. They didn't notify me that certain items were not available plus neglected to bring out two of my bags. Thankfully I checked before I left. Things happen, you know? Out of the several orders I've made this was the first time an issue like this popped up. Christina, the associate that brought my bags, quickly worked to get me taken care of plus she was super helpful and pleasant. I appreciate that. Excellent customer service goes a very long way when things happen as they tend to do from time to time.
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January 2023 by Jeremy S.
This Ralph's is great! It's big and when I go it's not so crowded. They seem to have most everything in stock compared to several other locations that I visit. I like the wide variety of items and how big the store is. Even when there's a lot of people inside it doesn't feel as crowded. The employees are great and always helpful! Definitely recommend!
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December 2022 by Markanthony V.
Recieved super great service from savannah. Friendly, and helpful. Great customer service skills.