-
December 2023 by Annie Rokov
Great experience Always
-
September 2023 by Daryl Whitt
Always amazing service.
-
June 2023 by Batman77 X
First off great tellers, other than that this place sucks. Show up at the door straight up 5:00 and have some dude close the door and proclaim “ we’re closed” I’ve been in line here more than once and watched them let customers in after closing saying “of course we’d let so and so in he’s a good customer” so I guess it’s who you know.
-
October 2022 by Denita Burton
Lakewood lady Management is hateful, rude, a lier about helping customers. She cause me to drive to las vegas to receive my vehicle. But it was located in Simi valley. This was Bad she told me to use ATM , I been there 5 years making my payment with debit card I will not deal with her any more, she talks crazy to me.
-
July 2022 by Allan C.
This branch has become the as bad as a bank possibly can. I have been with them for over 20 years as a business and personal banking customer. We still have our business and credit card processing here, but will move it very shortly. The night deposit has been out of service for over a month now, forcing us to use other branches which are inconveniently located many miles away. Every time I ask about it I'm told they are looking for parts to fix it. They will make no accommodation, like having an in branch deposit box so I can at least just drop deposits during business hours and go.Today was the final clincher when I called and simply asked for information about an incoming wire and they refused to give this to me over the phone. They told me I must call telephone banking, which I did. It took be over 1/2 hour of my work day to get this information with someone that sounded like there were a thousands of miles away.When you walk in, you are almost guaranteed to wait as the teller line moves very slowly.I could go on to list all the fantastic people who worked here over the past 20 years who made this bank such a pleasure to deal with, it used to be very personal experience and things were always handled. But that's all gone.Current management couldn't careless about customer service. Avoid this bank!
-
November 2021 by Ricardo P.
Leticia is the Manager and she's On It! Went in on a busy Friday and she helped me right away. Booked an appt for Monday and it went easy peasy with my account opening. Cyvonne was also a true professional. Very courteous and through during the entire process. I went to a nearby Wells and BofA that Friday hoping I could Open the acct that day instead of waiting till Monday and they did not seem like the kind of place I'd like to go if I ever needed any service. The location on Clark is very open and welcoming and staff is world class. Keep it up Leticia.
-
October 2021 by Rachael Prunty
Don’t bank with this bank. Use literally any other bank.
-
October 2021 by Rae P.
Do t even bank with this bank. They switched over their business/banking model a couple years ago and they've been declining in service ever since. There are other banks that do and offer so much more for their accounts that this bank isn't even worth it. I'm looking into and closing my accounts with this bank as soon as possible.
-
March 2021 by Bounty U.
f*** this bank the manager or whatever she is if sooo rude, they do not care for their costumers, when i asked for her to explain and issue she pretty much brushed me off, and i don't know how the bank policies are but i asked her, "do you think i should take all my money out?" and she was its up to you a really don't give a f*** attitude. i simply wanted her advise what would be best, but that is what i get for being with this f****** bank cant wait to switch
-
February 2021 by Douglas Watkins
I like using this location.
-
September 2020 by Sam Kahaldi
I should have probably looked at the reviews before attempting to move my business account to them from chase. I'm not sure how they managed to have 3 starts.
-
September 2020 by Wassem A.
Big mistake on my part trying to move my business accounts to this branch. I should've done some homework. Very bad I've in business for 22 years and we moved accououts about 3 times and this branch by far is the worst.
-
August 2020 by Kris D.
I have been banking at Bank of the West for 7 years. The tellers are all professional, friendly and know your name. Reminds me of Cheers, where everyone knows your name. When I have questions or need help on my account, Chyvonne is always there to help. Overall I have been extremely happy with this bank.
-
May 2020 by John Tellez
I have been with B of W since their inception and have always received prompt, friendly, and accurate service. In all the years I have been with them, they have never made an error on our family trust accounts.
-
May 2020 by Kris De Jesus
I enjoy banking at Bank of the West in Lakewood. The tellers and employees are very friendly and care about their customers.
