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March 2024 by Private Private
The employee did not give me the correct form/Rx. I ordered my contact lenses and the Rx was wrong thanks to the lady that didn't give me the correct form. Now they want me to return to pickup the correct form.
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March 2024 by Denise Durrah
Great Customer Service!
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February 2024 by Frederick Humpal
My dilemma was broken frames with old glasses , I went to replace frames but to no avail, frames were obsolete, so my dilemma turned into a tragedy, but just when I thought there would be no hope for glasses, Tony Martinez general manager at Americas Best was kind , courteous and compassionate towards my dilemma, and fixed me up with not just new frames but new lenses with the proper prescription at a great price.Thanks Again Tony,For all your help.
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February 2024 by Cynthia Fox
I had a wonderful customer experience!
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February 2024 by GABRIEL OVIEDO
Always the best place for my contacts prescription!!!!
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December 2023 by derek wassenaar (Mistral Velvet)
I had an appointment, they promised me all have both of my glasses before Christmas. I've gotten the first pair with in two weeks. Now it's the 23rd the store is closed and my reading glasses, hasn't showed up at the store yet. So I guess I won't be reading until I'm l after Christmas. Boycott this unprofessional brand.
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December 2023 by lorraine nagel
Before Thanksgiving I sat on my eye glasses I went to America’s Best and Ashley was so helpful to find a replacement frame and she set me up with extra glasses, next year when I need new glasses I will go back to America’s Best for Glasses and hopefully Ashley will be still working there.
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December 2023 by Annette Trujillo
I’ve been coming to American best for the last six years and I have the best customer service. Thank you to all the ladies.
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August 2023 by jon jon
This place was very pleasant and helpful. They help me a lot.
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August 2023 by Dina M.
My 1st visiting American Best in Lakewood. The office and staff were so nice and helpful! The deals they advertise are unrealistic, I ended up getting an exam and 2 pair of reading glasses, but the price was almost 4 times what was advertised.
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August 2023 by Jerelyn Simpkins
Very professional, thorough, timely and informative of my husband's eye concerns
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August 2023 by Krissta Anguiano
Made an early appointment. People were nice and helpful. I was in and out. And not in a rude way but very efficient way. I had my kids with me. They started to get fussy as I was about to pay. But thank God, the lady checking me out was prepared. She had some small candies to occupy their last few minutes.
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August 2023 by E S.
If I would've wrote this before today, my review would've easily been 1 star. I came here years ago when they first opened and I figured eye exam and 2 glasses for $XX(whatever it was)... that's amazing. I can't even get one pair with insurance paying part for that price, let alone the exam and glasses. Of course, I was reminded if it sounds too good to be true it usually is. My mom and myself came here, glasses suck, cheap, broken, no one was particularly nice, I think even some of the assistants were rude... dr was mediocre, didn't hear out any concerns, I felt like he just wrote the same as my previous prescription and thought there's no way like why be in business and examine me... though it was confirmed today that does in fact happen. But today the dr... I mean I didn't feel like they(dr or assistant) was rushing me out like cattle. They were all ind and friendly and understanding of my rambunctious 5 year old... The dr even noticed that my sight improved and used common sense and was actually like a real person. It was a breath of fresh air. Typically drs offices.. its routine, in and out, they're robotic. I only came because I was given a free voucher so I figured this could be my back up pair... but turns out I needed a new prescription anyway. The process was easy, wasn't a strain, was an incredibly better experience from the last time. I got a good pair of glasses. Was definitely worth it and I'd recommend.
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July 2023 by Kristy M.
They are not Wheelchair Friendly because when I went there 4 years ago they refused to see me because I was not able to get behind the line that was on the bottom of the wall by the Door. I asked if I could sit in the Hallway but they wouldn't let me because of confidential reasons
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June 2023 by Elnora Bunkley
Ashley and Sonya was able to locate my insurance and apply it to my balance. Their patience and attitude was stellar.
