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November 2023 by Ussery Insurance Agency
Bought a truck from West Lake and it was great. Had it for a few years and brought it to their service department whenever it needed a tune-up. Everyone is great, prices reasonable. Highly Recommend.
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October 2023 by OG Bobby Knuckles
I was recently in a bad accident and needed a replacement vehicle fast. After visiting a few used car dealerships around the lake I ended up at West Lake Auto. I can’t speak highly enough on how welcomed I felt dealing with them. Rick, the salesman who helped me was awesome. He was very understanding of my situation and helped me get into a car without any issues. I wish buying a car was always that easy. Highly recommended especially if you have Rick helping you! 10/10
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September 2023 by Ricky Morris
Got a 2013 Chevy Equinox a few days ago and couldn't be happier with my purchase. Tom was friendly, helpful, and made the whole process enjoyable. Would definitely recommend Westlake auto to my family and friends.
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August 2023 by michael fernandez
DO NOT BUY FROM THIS DEALERSHIP! POOR MANAGEMENT! I've been a resident of Lake County for 44 years, a Business Owner, and a Rotary member. I was forced to pay other dealerships to find out what was wrong with the vehicle as I work out of county. West Lakes Auto's Owner, Heath, even drove it and said there was shaking. Metal crunching even after one item was fixed with the owner of West Lake Auto. Had another inspection I paid for, and Discovered the Engine was NOT properly attached to the vehicle. The Motor mounts cracked and were bad. Brought it back to West Lake Auto, and the mechanic spotted it right off and showed me the cracked motor mount. So basically, they sold the car to me with the Engine not attached properly to the vehicle. They wanted to charge me over $500 to fix an original issue they stated they would fix. TOM, the sales manager, never returns phone calls and the awesome office representative stated that he is always too busy. I do really like the vehicle, but it's pulling teeth to get this place to coordinate any type of communication.
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August 2023 by Mike F.
DO NOT BUY FROM THIS DEALERSHIP! POOR MANAGEMENT! I've been a resident of Lake County for 44 years, a Business Owner, and a Rotary member. I was forced to pay other dealerships to find out what was wrong with the vehicle as I work out of county. West Lakes Auto's Owner, Heath, even drove it and said there was shaking. Metal crunching even after one item was fixed with the owner of West Lake Auto. Had another inspection I paid for, and Discovered the Engine was NOT properly attached to the vehicle. The Motor mounts cracked and were bad. Brought it back to West Lake Auto, and the mechanic spotted it right off and showed me the cracked motor mount. So basically, they sold the car to me with the Engine not attached properly to the vehicle. They wanted to charge me over $500 to fix an original issue they stated they would fix. TOM, the sales manager, never returns phone calls and the awesome office representative stated that TOM is always too busy. I do really like the vehicle, but it's pulling teeth to get this place to coordinate any type of communication.
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June 2023 by Brian Elliott
The professionals, at Westlake Auto Center, made my first truck purchase an awesome experience! I appreciated their honesty in answering my questions and helping me compare and contrast my options. The process was seamless, quick and they were very kind with my children. They had exactly what I needed and I'm glad to have upgraded with them. I can't wait to purchase another vehicle from them someday. Thank you and keep up the good work.
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June 2023 by Annette Campbell
Review , to be honest , The Dealership West Lake Auto Center , has a variety of nice cars , I had a hard time choosing, and I am pretty satisfied with my choice , I usually paid straight up cash for my vehicles , this is the first time I am doing payments , Wierd. but it's alot easier for me to manage !So the price was nice compared to others , the services was great , most of all the dealer was Honest , and the friendliest, I like the whole team , nice prices ,
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June 2023 by Shirah R.
Super friendly staff with a no pressure atmosphere. I needed a car for my daughter and found what I was looking for on their lot. The entire process was seamless, stress free, quick and pleasurable. I would recommend them for your used vehicle needs.
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May 2023 by Brenda Peak
I have bought 3 vehicles here. Prices are fair service is great. I definitely recommend buying here. They also have fair prices for mechanical issues.
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April 2023 by Laurie
My husband and I were looking for a car for our son so we found West Lake Auto. We are not from the area so it was a little unnerving going in cold with no idea if this was a reputable business. We were pleasantly surprised with how professional and low key everyone was there. No high pressure at all which was fantastic. That is one reason I used to prefer going to CarMax. Tom met us and showed us the one car that was in our price range and met our requirements and never tried to influence us to look at something more expensive. We brought our son to test drive the car later that day and signed on the dotted line. Easy Peasy! The whole contract signing took 15 minutes. Great experience and Tom is a very nice and honest man.
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March 2023 by SunknTresr
Came in today to buy a car for my son & was literally the easiest & quickest car purchase I’ve ever done! Would buy from again & recommend others to buy from here as well. Thx!
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March 2023 by Tucker Chorjel
I was very happy with the staff at West Lake Auto. I bought my truck in January. It was a great price.
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February 2023 by Carmen A Griffith
Most cars have really high mileage for the price. You never know when they are Open, Not enough advertising on the door to say it's Open/Closed or lighting to see if someone is in the office. So I missed out on seeing someone when I was there and later called to find they Were Open ? BummerAfter writing This I read All these "Awesome Reviews" I am Editing my Review because it's NOT Fair to the owners, I think I need to Go Back and give them a chance, it was a very Gloomy day, it sounds like I can find a reasonable Used Car there❣️Can't Take my Post back, I'll do the next Best thing and try to Go buy a ?????
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February 2023 by Carmen Ortiz-Griffith
Most cars have really high mileage for the price. You never know when they are Open, Not enough advertising on the door to say it's Open/Closed or lighting to see if someone is in the office. So I missed out on seeing someone when I was there and later called to find they Were Open ? BummerAfter writing This I read All these "Awesome Reviews" I am Editing my Review because it's NOT Fair to the owners, I think I need to Go Back and give them a chance, it was a very Gloomy day, it sounds like I can find a reasonable Used Car there❣️Can't Take my Post back, I'll do the next Best thing and try to Go buy a ?????
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February 2023 by Fran E.
4:30 pm, 2 days before I was planning to drive out of town to airport, on Xmas Eve, I realized I had what could be major leak in my engine. I got the number of West Lake Auto Center from my regular mechanic, (who was booked). In a panic, I called and they could fit me in the next morning; they were able to check the levels and my tires and get me on my way. I will be forever thankful for the friendly, professional service I received from Tom Andrews and his team.
