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August 2024 by John Armas
Understaffed. Poor customer service
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July 2024 by Carmella Gonzalez
Store is right on the bus stop which is convenient for all who use it. Nice and clean facilities and fully stocked. Checkers are very friendly.
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July 2024 by Betty Carroll
Terrible customer service. Usually there is one regular line open for more than 15 items. The store has limited the the self check
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July 2024 by Frank Randol
They redid the layout, but for some reason it flows much better
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July 2024 by Deb Kuney
I am giving a three star rating only because I don't shop at Safeway very often. When I do, though, it's usually at a time when it's slightly busy and the lines are long and the self check out is jammed. That's just the way it goes. Most checkers I've dealt with are friendly enough. Sometimes I get one that's grumpy but heck, I'm not the picture of pleasantry myself. I just want to pay and get out of there. They seem to be doing their best with what they've got to deal with. The only "bad" experience I had was in the produce department about a year ago. I had a question about the price of oranges and the guy working there seemed annoyed that I bothered him. Had the signs not been confusing, I wouldn't have had to. I didn't want to talk to him either, but geez, what are you supposed to do? You may be wondering why I don't shop at Safeway all the time and it's because I don't live in Lakeport. If I did, I'd go there more often. Compared to all the other stores in this area, Safeway is just fine with me.
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July 2024 by Alana
Called due to my online order that was supposed to be delivered was delayed.
When someone finally answered they were no help at all, and did not show any support for their customer. Couldn’t answer any of my questions. Told me “I needed to come pick up my groceries”, when I ordered them on the Safeway website to be delivered!
To make a long story short the store manager HUNG UP ON ME! Without customers employees would have no jobs, remember that before you hang up on people.
I will be following up with the GM of this store to find out why they’re employees are treating customers so disrespectful!
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June 2024 by Rebecca Hoyt
It’s 9 am and hardly anything is stocked, you get yelled at for going to the only checkout available, meat is super expensive, hardly anyone working. What the hell is going on at this store????
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June 2024 by tim rogers
Oranges have been terrible lately. So tonight I peeled an orange and sampled it. One slice. Then I put the peel in the bag to be weighed at checkout. Had the oranges been no good... am I stealing by doing this?
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May 2024 by Lisa Garlock
Our Safeway is great. Customer service always great and responsive to suggestions.
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May 2024 by Janan Platt
They need to hire more staff. Always are lines and some of the cashiers are terribly rude. I avoid shopping there.
...Update to review: since a Safeway rep responded as if we're on a first name basis here, and since they requested I spend my time going on their website to alert them of store management failure that most customers know about, and I'd hope they do, o reduced my review to one star. It's not just local management; evidently, it's company policy to be rude.
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May 2024 by David Miller
Safeway is a very great store to shop at I like Safeway a lot it is a very great place to shop at
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April 2024 by jc riley
Long lines and severely under staffed.
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April 2024 by Midge Midger
Has become xrap over the years. Now they have 1 checker most of time. Prices are outrageous at this location sales are always better elsewhere. And no help. Have 7 checkstands wit 1 maybe 2 open. No discount for doing your employees job at self checkout. Will not use this cause I'm not getting paid to do what someone else should be helping with.
Always higher than any other safeway I go to. Sales are never as good. Just travel anywhere. My favorite fuji apples 1 dollar a lb higher here in 2015. Soda buy 2 get 2 elsewhere buy 2 get 1 free here. Seems like cause we are from a poverty area they can screw us. Open your eyes people.
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April 2024 by Lyle Wayne Nesbitt III
Needed BBQ sauce found my favorite for buy one get one free,love it.
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April 2024 by David Peters
The pharmacy has messed up so many of my prescriptions I don't know where to start. The staff blame it on temporary pharmacists but I feel like the automated system is not effective. Changes definitely need to be made.
