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September 2023 by Edward F
Always friendly and customer service is top notch
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August 2023 by Nathan Grice
I bought the expensive front fleet brake kit for my 2500hd. It took me a couple months to install brake kit.once installed it was obvious the rotors were warped. Before I returned rotors, I had napa turn my old rotors just to be sure that was the problem, it was the rotors were warped. I tried to return rotors on a weekend, but employee said a manager needs to approve return. So I left parts and called the following week. Manager said they will not return because he could tell they were on my truck for a long time and were rusty I drove to napa and pulled the rotors out of box in front of manager. The rotors were shiny new and obvious they had very few miles on them. I drove the truck maybe 25miles before I put my old rotors back on. Then the manager changed his story and said they smelt burnt. The fleet brake pads are super hard and take some time so seat. We use this same brake kit at my work so I'm very familiar with these brakes. They didn't even offer to turn the rotors to try and solve the issue. My place of employment has a contract with these people, but I will never shop or order parts from Napa in lake county again.Reply to Napa, I was already in your store and talked with manager, He knows the story and customer service I received.
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June 2023 by Kayla Nevarez
Replaced my taillight very quickly, and the owner Chris, was very kind. Will definitely be coming back!
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June 2023 by Mike Pump
Always have quality parts , service is top notch
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January 2023 by Lee Hail
your commercial drivers need to drive slower. I was almost hit by your driver this afternoon
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September 2022 by meggan heinemann
Always helpful and the team there really try to find me the part I need or give me a direction to go if they can't help
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September 2022 by John Turner
I was looking for 1993 trailer bearings and hub,and the crew at napa had every part I needed.Thanks to the crew at Napa.
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November 2021 by Erik Vogel
If you're looking for a part and can't find it anywhere else, then it might just be in the back, just ask.
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June 2021 by MH Andrea
Good knowledgeable crew
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June 2021 by Bmx Riley
Nice people.
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March 2021 by Melissa Tomberlin
Great customer service!!!
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February 2021 by Monica Thibodeaux
Understanding people. Very helpful
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February 2021 by Dallas Lyons
Beautiful and clean with a large selection of quality products.
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January 2021 by gab
The staff is always very friendly and knowledgeable. I have been coming here for several years and always appreciated the help.My review is low because I have been in twice recently (Dec. 2020) and saw every single smiling face. Not a single one I couldn't see!Extremely disappointing, especially in our small community. This review was 5 stars three years ago.
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November 2020 by lorilynn white
Greetings , I wanted to thank Lakeport Napa employee 104 (sorry no name on reciept) for his knowelage and help this morning. I purchased windshield wiper blades and this young man installed them for me. He exemplifies the words customer service, in this very different world we live in. Im very grateful that he was there to help this morning, KUDOS for Napa in hiring him..... invoice #874082 Kelseyville ca
