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October 2023 by Jessica
This place is AMAZING! I am not the one typically do do a review. I have also been in the customer service industry for years. When I say this place is not only the best I have ever been to but the place I will continue to go, send every person and business I know as well. Ramon was so gracious understanding with my crazy schedule, and so informative. I thought I was going to have to pay a crazy amount deductible but he was able to have to where I paid absolutely nothing. The quality is like factory. I can't believe the craftsmanship that this man puts into his work. If I owned a auto glass shop anywhere near him I would close up shop and go somewhere else their is just no competition when it comes to Ramon and his wife.
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October 2023 by Jessica “Jess” Plasier
Was the friendliest, most knowledgeable, and helpful person I have come in contact with in a long time. He has been so gracious with my hectic schedule and let me wait anywhere and even helped me with my insurance claim to save me money and stress! Thank you so much again. i would recommend this shopin a heart beat and know he would take care of the next just as well as he sis myself.
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August 2023 by Sherry C.
Thank you Ramon for doing such an excellent job on both my cars that needed windshields from cracks from construction trucks in Lake County!! We appreciated your fast and professional response. Thanks for making this experience a no headache car repair!
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May 2023 by J K.
My wife and I had both of our front windshields replaced at Auto Glass Ortiz. What a great experience from start to finish. Besides the strong ratings on BBB and Yelp, Ramon was responsive, hard-working, considerate and just all around a great person. He showed us the quality difference between his work and the previous window replacement from SafeLite. You will feel comfortable choosing Auto Glass Ortiz and have peace of mind driving with your loved ones. Highly Recommend.
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March 2023 by Anthony M.
Bad communication. hard to get ahold of and did not follow up with a quote.
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November 2022 by Yvonne S.
Ramon made communication very easy. He spoke with my insurance company and kept me informed every step of the way. New Windshield looks great! I would and will recommend Ramon to family and friends.
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August 2022 by Camm Linden
This is our go-to shop for auto glass in the area. The business is clean, has a nice waiting area, and they even offered me a cold water after arriving on my bicycle to pick up the car. Nice personal touch! As for the glass replacement, Ramon got it done quickly and professionally. He does high quality work with high quality materials. A windshield is a safety item and not the place to cut corners on parts or installation skills. Ramon stands by his work and the peace of mind is worth every penny. Highly recommended. Plus, it is an opportunity to support a local, hard-working family.
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August 2022 by Zack Zoller
Fast, Professional Service and Excellent Work. I’ve gone there for 2 different cars and windows and will definitely keep going back.
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August 2022 by Ben Mansell
Great customer service and got me in and out same day within a few hours. Excellent work ?
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July 2022 by Cody H.
Excellent customer service, fast/efficient, and very thorough. He was able to get me in at the last minute and was able to repair the windshield chip on my 2015 MINI Cooper S Hardtop. Extremely happy with the results and cost 50% less than what Safelite wanted. A+++
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July 2022 by David S.
Ramon is really great to work with. I broke my window but had an important trip the next day. Ramon got the glass delivered the next day and rearranged his whole schedule just to help me out. He got the window installed perfectly and I made it to event on time. Ortiz is reliable, a wonderful guy to work with. 100% recommended.
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June 2022 by April Sylva
Ramon was so easy to work with through the entire process of getting my windshield replaced. He replied promptly to both me and my insurance company and went out of his way to make sure that I got the OEM windshield that I requested. It was so easy, and he had the windshield ordered and installed in no time. Highly recommend!
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June 2022 by Mari Soto
This is the best place to go to for a windshield replacement in Lakeport. Ramon is super responsive and made sure to order what I needed and got me on the schedule to install the new windshield within two days! I will be going here for any windshield replacements I need in the future. Thank you!!
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June 2022 by Grace Klingsporn
Fast and friendly service. Ramon was very helpful and made sure to keep me updated throughout the process of getting my windshield replaced
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June 2022 by Jenny V.
Ramon helped me out when I had an unexpected loosening of the wind strip molding around my windshield while visiting Lakeport. He secured it well enough to get me home. He was so kind and professional. I highly recommend!
