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August 2024 by Sherrie Lee
Shameful treatment of customers
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July 2024 by Dobrowski's Garage
We have been using Amerigas for some time now. We are moving out of our home and getting ready to rent the home. Trying to get assistance from Amerigas is almost impossible because their customer service is based overseas and are very hard to understand. Recently we have decided to change to thompsons gas because their service is significantly cheaper and they have a local office you can contact for customer service. Amerigas has been trying to prevent that change by playing games with us when it comes to picking up their tank! Your company has been fired! Come get your tank it’s been two months since we have asked you to remove your tank off our property. This business practice is extremely unethical!
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May 2024 by maggie mac nab
Everything was good until I canceled service due to a move 5 days after the tank was filled & Amerigas won't refund me any of the $304. I guess the new owners got a full tank on me.
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May 2024 by Egidio bettinelli
No absolutely not. We have always paid our bill in advance and we were just billed $186 for a second delivery that we didn’t get and when we called and asked about this we were told it was a delivery then we were told it was a tank rental fee, so I am writing a letter to corporate Demanding to know what exactly were being charged for
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May 2024 by Steven Edwards
They never set up the payment plan that we agreed on. I had to pay additional late payments. They came to drop off a delivery in which I refused and they showed up the next day against my request and filled it back up causing me to accrue more payment owed.
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May 2024 by Julio Lopez
i have been waiting for you guys to mark out an 811 in your area but its been three weeks. Calls only lead me to a answering service in india or philipines. Quite frustrating-
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March 2024 by Linda Hatfield
Our delivery person is always professional, friendly, and efficient. The office crew is quick to help and always listens too us. I love the levelized billing program. Makes budgeting so much easier.
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March 2024 by Paul
I’d give less than one star if I could. While the delivery folks seems to be awesome, whoever manages billing issues has driven me to find another propane provider in the area. They are rude, condescending, and it’s been problem after problem dealing with whoever they’ve outsourced to handle billing which is frustrating since propane is already expensive in the area.I’ve also been put on hold numerous times and left there until I’ve hung up or been disconnected. If I could give less than one star, I would.
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March 2024 by John Almida
Offered and received good price on propane and good on time delivery.
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March 2024 by Anna Son
Please stop sending me bills for a tank that was picked up by your company after I cancelled from not filling gas for several months!
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March 2024 by Mark Gotham
Tank never drops below 50% and monthly budget pay is stable
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March 2024 by Dan Weiss
No return call from any person of authority to a problem with my delivery after many promises I would receive a call.
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March 2024 by Bily marks
YOU can't get in touch with anybody in America. Nothing ever gets done dealing with over-sea's customer service NOTHING !. The worst customer service ever. Been during business with them for 5 years of problems..Changing over to Value Propane Great PeopleI had to give it one star so I could post this.
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March 2024 by Belinda Sanders
This is long going story. I haved to call numerous times about a variety of issues the right hand doesn't talk to the left hand I have had to be on the phone for hours and hours multiple times trying to straighten things out over a 10 month period. Finally at the end result I disconnected my service told Amerigas to come and get they're tank and I hooked up with another company and bought my own tanks. And if all of that bad customer service wasn't bad enough. About two weeks later the disconnected empty tank was sitting there and the Amerigas driver came along and started filling it up my disconnected tank my brother comes out and told him no the tank isn't even hooked up we've ended service. For real we received a bill for 200 something dollars that has never been resolved after multiple phone calls you want me to pay the bill after my account was payed in full and the account was closed. The moron driver that That filled us up didn't even notice the tank was disconnected and there was two brand new white tanks sitting there! Couple weeks later we received a bill for the gas they mistakenly placed in the tank it has not been resolved after multiple phone calls and now they're turning us into collections.
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March 2024 by Carrie West
It's so convenient! I get all the info texted or emailed immediately and it's never a hassle or second thought. I appreciate the convenience
