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March 2024 by Chantel Q.
Uh what went well. I would literally be typing for 29+ minutes. All I can say is Thank you Andrew. 100/10 stars!! We will come back for double dum-dums!! Hope a wonderful rest of your week and enjoy your weekend. All the best- Chantel
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January 2024 by Max M.
Sophia the teller who helped me today asked me about my personal life and I didn't feel good about it as a customer , she asked me all the Iranian people here have account why don't you have account , also asked about my job and also she was questioning me In general not a good experience at this branch
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December 2023 by Recomendando restauran
Good. Servisio
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November 2023 by Maria fain
Terrible service my husband went to cash 2 checks and Zoya the teller was so rude and disrespectful tossing his cards. There was an issue with one of the checks she didn't help at all. My husband talked to the manager and she didn't care (thats the reason we don't have an account at wells fargo)
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November 2023 by mas afs
Visited the branch today , Banker called Dominic was rude and bad attitude, service was poor . Stuff like him only gives bad reputations to the Bank .
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July 2023 by PianoCD Team
Super slow, even when there are hardly any line
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July 2023 by John G.
Went to the Wells Fargo Website to see if they have a Notary service available. Says to call the local branch. I called my branch several times throughout the day at 24251 Rockfield Blvd. in Lake Forest, CA. They will not pick up their phone. I then called the 800# for customer service. They tried calling the branch from their direct "inside" phone number. They could not get anyone to pick up the phone. I requested a manager to call me back when they are available and so far... crickets from them. I am switching banks.
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June 2023 by Corrinne R.
Worst bank ever! Lived in this town for years and it never gets better. Longest lines ever, Chase bank only has 2 tellers and there is NEVER a line. Managers could help out but I guess they get paid to stand there and 3 are needed. Tellers are just soooo slow. I am convinced they try to make peoples day miserable just like the DMV. What's going on with this particular branch???? Investigation is needed or at the very least a total revamp of your employees. Do better Lake Forest branch
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June 2023 by Daniel McCreary
Always so slow and understaffed. The employees are great, management not so much.
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May 2023 by Susan S.
This Bank sucks they don't have any tellers they have a line out the door the tellers they do have don't know what they're doing and you can waste over an hour just for five people in front of you they obviously do not care about their customers they keep saying they're going to get more tellers but they don't do it
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April 2023 by Mekayla L.
I love Wells Fargo but this location, there's always a very long, long, long line before your get to the counter. They need to definitely hire more clerks. Customer service is key, so I don't know why they skimp on how many people are working at the counter
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April 2023 by Sherry B.
This is the worst Wells Fargo branch in Orange County. I will drive 5 miles out of my way to avoid this branch. The manager, Andrew, is not helpful, and the lines are always long. I think they have forgotten the meaning of customer service, if they ever knew it.
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April 2023 by Greg V.
Even with great employees, I do not like to wait in line for 30 min. avg. because they only have 2 tellers on staff. Why do they have 7 teller counters but only ever staff only 2 or 3 employees?
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March 2023 by rebekah garcia
Staff are rude. I do not recommend going to this location. There are plenty of other locations around with a way better atmosphere. This place is mismanaged. I have been meaning to order checks for sometime but busy mom life, It’s hard to find the time. I asked if they could waive the three dollar fee to order three checks and I was surprised that the manager on duty refused to do so since it’s only three dollars and I have been a customer for many years. I would say if you could go to another location go. This location is worse than Bank of America. Trust me they do not care about their customers.
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March 2023 by Veronica F.
Always open late. Around 9:05 am And lines inside are always very long with only 1 or two cashiers