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December 2023 by Vanessa O.
Love the drive through it's always fast and friendly and when you call the address your issues
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November 2023 by Gus F
This is JUST a drive through pharmacy. This is not a full Walgreens.
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August 2023 by Sara M.
have gone multiple times in the morning when they've opened and the asian woman handing me my medication has been very rude. didn't want to post a review after the first incident but it's clearly a personality problem rather than having a bad day. don't know her name otherwise i'd drop it in the review. having a poor attitude & hostile demeanor when the establishment hasn't been open for 10 minutes is unprofessional. if you don't like the profession you're in leave
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March 2023 by Robin B.
I was told my perscriptioin was going to cost $300.00, so I hung up the phone. I shortly called back and decided to pay the $300.00. The employee on the phone said "you are going to pay $300.00????" I said yes. He asked me several times, you are going to pay $300.00 and I repeatly said yes. He put me on hold again. Then he stated the perscription was not in stock and they would have to order it. I said when will it be ready. He said tomorrow. I said no problem. He put me on hold again. He came back on the phone and said they have a special on my perscription today for $65.00.... hmmmm I said ok. He put me on hold again. He came back on the phone and said he just got a delivery and the perscription would be ready shortly..... really?????
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February 2023 by Noelle R.
Even with more clientele with cvs closing I'm still getting amazing service. Amy is always helpful, knows all medications I'm on and always greets me with a smile and with a "Hi Ms. Richardson"
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December 2022 by Gerry M.
This place deserves 0 stars. If you expect respectful communication, professional customer service, and no defiance with your physician's prescribed medication, take your business to another pharmacy, NOT Walgreens at the corner of RidgeRoute and Muirlands Drive in Lake Forest. I have patronized this pharmacy and tolerated the decline in customer service for too long. Today's experience with this pharmacy set a new all time low:I called the store to order a refill on an Rx. The automated attendant told me I could pick up my Rx today anytime after 1 pm. I drove up to the pharmacy drive thru window to pick up my Rx at 3:30 pm today. I waited 5 minutes for a pharmacist to acknowledge my presence. After the pharmacist looked up my order, she told me it was too soon for me to get a refill even though her automated attendant instructed me I could pick up my refill today after 1 pm, and me informing the pharmacist that I have a new infection that requires the medication refill now. I asked the pharmacist to call my physician's office to confirm it was necessary to provide me a refill today. The pharmacist then told me to park my car, and wait in my car in the parking lot.I parked my car, and immediately called my physician's office. The doctor's answering exchange connected me to my physician who told me she would call the pharmacy immediately to authorize my refill. Then my physician confirmed the pharmacy phone number and told me she would call the pharmacy immediately. 5 minutes later my physician texted me and told me she spoke with the pharmacist, confirmed I should be dispensed my Rx refill, and told me she was told by the pharmacy that my refill would be ready in 30 minutes. I returned to the drive thru pharmacy window an hour later. The pharmacist looked out the window at me and then turned around and ignored me. After sitting a few more minutes, I had to honk my horn to get someone to come tend me idling at the drive thru window. The pharmacist knew exactly who I was and why I was there. She told me she could NOT dispense my Rx refill because my physician had not called their pharmacy. I showed the pharmacist my physician's text confirming my physician had called and spoke with a pharmacist. The pharmacist serving me glared at me, and tersely told me even if my physician called and authorized the refill, she was declining to fill it because it was too soon in her estimation for me to get a refill despite my new infection. Whoa!I drove away without my refill. When I got home, I calked my physician's exchange again, and told them the pharmacy was still refusing to provide me a refill. The exchange reported the situation to my physician. My physician, again, followed up with me, expressed surprise the pharmacy was refusing her prescription refill, and suggested I find another pharmacy. Indeed!Not only will be taking all my future Rx needs to another local pharmacy, but I will be filing a compliant against this Walgreens with the State of California Pharmacy licensing board. Avoid this Walgreens! Take your business where it will be honored and respected.
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August 2022 by JuLes landgrave
The pharmacist closing tonight was a life saver. I been waiting for a prescription for a few days from the competitor but it's been backorder. Tonight I called them before close to see if they had it in stock and they were able to fill for me tonight. So thankful to the pharmacist and the closing staff for graciously helping this cancer patient super last minute. I really appreciate your kindness ❤️
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June 2022 by alireza sharabiani
The stuff was no friendly and no polite no expert and talking with the customer too loudlyI don’t recommend thereThank you
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March 2022 by Tony J.
Been on hold now for over 22 minutes! Why. It's Thursday before 4 pm. Now it's 4:22 ! Still on hold. Battery needs to be charged.,. Not able to talk to anyone there.
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March 2022 by Julie Y.
Great team and always helpful!! They have gone above and beyond for me a few times. Recommend.
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January 2022 by Brian F.
Most of the people that work here have an attitude problem and I understand how some days can be tough but I work in the service industry as well.... Try getting a different job if you aren't happy. I've been loyal to them even though they gave my medicine and to someone else a while back but honestly sick of the attitudes. I'd try a different location. The only good thing about this location is that they have a drive thru. UPDATE: After them not having my medicine yesterday and informing me I would be able to pick it today after 3pm they informed me the lady I spoke to NEVER placed my order. It is beyond preposterous to mess with another human being's health. DO NOT COME HERE.
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December 2021 by Rick B.
Registered for Covid testing here and was treated rudely by the technician who was not at all helpful. The testing is self administered and she hurried me through the process. She had the sensitivity and bedside manner of a robot. Would not recommend.
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October 2021 by Angelena G.
Made same day appointments online to get vaccinated, drove right over to this location, and checked in through the drive-through, which I really appreciated. The level of safety here is outstanding for such a small space. Three of us got vaccinated, and from start to finish it might have been a little more than a half hour, and that includes the necessary waiting period after the shot. It was painless, we were offered educational materials and told about the most common reactions. It couldn't have been a smoother experience, and we are already set up for the second dose.
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July 2021 by Oren
Im in the middle of my 15 minute waiting period post Covid-19 Vaccine 2.0, ie my 2nd shot. I absolutely loved my experience getting the 2nd dose of the Pfizer Covid-19 Vaccine here. Most painless vaccine I have ever received. The phlebotomist who helped me was named Jennifer, who was very fast, efficient, professional and best of all she made the whole process quite painless.
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March 2021 by Minali Liyanage
I wish I would have know how long the Covid-19 test results would take before I decided to go to Walgreens to get tested. I had looked at Rite Aid but their website said upto 72hrs to receive test results, compared to Walgreens website saying 24-48hrs so I chose to go with Walgreens. I had my test taken midday on Monday of this week and it is now Saturday early morning and my test results are still not processed, 5 days later. It would have been nice to know within the time allocated or at least even within 72hrs so that myself and my partner could have possibly gone back to work if my results were negative. Still waiting and now, to be honest I’m afraid they’ll never come. Their only saving grace was that one of their customer service representatives who I spoke to yesterday (Friday) told me about some faster testing places closer to where I lived. I thought that was so kind of her to try and help me out. She alone has been the only positive experience of this whole process.
