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November 2023 by Rochelle H.
This place charged me $275 for replacing spark plugs and the labor....and the spark plugs wasnt even the issue for why my car was shaking!!!!!! The front desk guy said, " the tech is pretty sure its the spark plugs".... i told him fine do it. Then when i came back to get my car he says, its still shaking, it wasnt the spark plugs. He then proceeds to tell me, " it must be the coils and for $777 we can replace all 4 of them. Come to find out there are scanners to figure out what exact coil is messing up and they wrote on my receipt "coil 4". So this place knew it was 1 coil acting up from the scanner and still tried to make me pay for replacing all 4 coils even after I told them I'm on a tight budget. And said I needed new spark plugs when I didnt. They didnt even give me the option of having the 1 problem coil replaced!!! Nope, he kept saying 4 needs to be replaced. When I got home and did more research, it said... most likely coils are the issue (not spark plugs).. and it is "ok" to replace only one at a time. they should have never asked me to replace my spark plugs especially when they specifically have a scanner that tells them which coil is not functioning. Complete waste of $275 and time going to this place. I drove out of there lot with my car in the exact same condition, still shaking after spending over $300 for other BS fees. I told them no on the coils replacement. I'm going to have my 1 problem coil replaced somewhere else. Thanks for literally doing nothing to fix my shaky car but over charged me instead. Avoid this place. Never again. Litterally just wasted $369
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November 2023 by David D.
roger is great, transparent and gets the job done. the team is thorough and precise. very happy with the quality of product, service and speed.
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November 2023 by Vincent H.
Friendly environment, heartfelt-concern-technical advises, straight-forward-down-to-the-point discussions, quick services, on promised time, low cost.
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October 2023 by Leliksadvantures
I would like to leave a good review about this place. I arrived with a brake problem. and I was billed $170 to diagnose and find the cause of the problem. when the master got behind the wheel and drove away. the car repaired itself. I still haven’t figured out how. but the master wanted to continue the inspection. I refused. the guys wasted their time on me and didn’t take my money. I am thankful. it's fair of them. and honestly where is it worth going there ?
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October 2023 by Valerie Ashtiani
My battery died at an adjacent gas station and they were kind enough to come over and jump start me. I obviously needed a new battery. I was able to make an appointment for the next day and they installed a new battery in less than 30 minutes. Great service, extremely kind and super fast. I would highly recommend.
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October 2023 by C D
Know what tire you want to make it easier but no big deal. Make an appointment if you can and speak to Roger or John and likely good to go. Love the Kuhmo’s I got. Worth every penny.
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October 2023 by Xiomara Dominguez
It’s definitely amazing I only had car 7 days got a flat at this point I was afraid but at at Big Brand Tires in lake forest ? it’s was actually really quick and easy and they immediately helped me fixed my tire and by I was on my way it’s a really honest and reliable company and they really are polite and trustworthy and really helpful it’s definitely a good place to keep in mind for your car ? tires needs. Thank you again Big Brand Tires Xiomara
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October 2023 by Branden Carrisalez
Roger was extremely helpful throughout the entire process. They did great work and have competitive prices. I definitely recommend them for your tire needs.
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October 2023 by Andrew Loch
Charged $875 to replace 4 tires on a 2017 Chevy Volt in March 2022.During a rotation at a different tire shop, the tech found cracking on all four of the side walls and told me the tires needed to be replaced after 1.5 years and less than 15k miles.They also failed to reprogram my TPMS and did a very poor job and balancing my tires. Both issues were pointed out and solved by a different tire center.Avoid this place unless you were desperate like I was. They overcharged for garbage tires and didn't even do a good job.
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September 2023 by Yooni C.
Had a nail in our tire and tire pressure was quickly going down freaking me out! Made it to this shop 15min before closing and every lift was full yet they took ours in and fixed it! The rep in the office and service tech saved us a huge headache having to take it home and bring it back next day. So thankful!
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September 2023 by Staci S.
Got a nail or something in the tire. Stopped by and they took care of it right away! AND no charge!Our service for it is up with the dealership, so these are our guys!
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September 2023 by Austin Timyan
As usual, a punctured tire couldn’t have come at a worse time. These guys helped me get me back on the road quickly for a great price. Easy and clear. Thanks again!
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September 2023 by Adnan Memon
Can’t say enough good things about John and Roger. Great customer services and attention to details. They worked on my Tesla if you are wondering if they will take in any Teslas.
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August 2023 by Omair Mir
I was recommended by a friend to get my rim from big brand, and it was huge blessing. The team saved more than $700.Roger provided the best costumer service and his technician James helped educate me on the problem. 1000000% recommend them!
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August 2023 by Sri Rupa
Had a great experience. Roger the manager was very helpful throughout the whole process and let me know what needed to be done and what I could wait to do later. Highly recommended!
