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November 2023 by Daniel Osvaldo Lopez Fuentes
Excellent service
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August 2023 by Francisco Llamas
Very helpful and great service.
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November 2022 by Dawn-Rene M.
What a joy and a pleasure to do business here! I just needed to do an Amazon. The are no longer The UPS Store but they still do the returns. Thank you for making it so easy and doing all the work for me! You are a blessing!
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May 2022 by Trisha G.
This is my go-to mail location! The owner has the best attitude and always so nice to everyone! She goes above and beyond to help every guests that enters her door. I am not sure why Yelp reports this location as closed when it is 100% open! The new name is The Elevated Post!
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May 2022 by A D.
This place is still open next to the metro store although with no sign yet as the owner is stepping away from the UPS franchise. I liked this convenient location and wanted to post something because Yelp is wrong in saying that this place is closed. Hope this review is helpful to others as this place will still handle all the same shipping needs except for Amazon drop offs without a label.
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February 2022 by Charles H.
The owner of the UPS store franchise, decided to discontinue the franchise and go independent. When this happened, the UPS store company (separate from UPS delivery) threw her under the bus. Took down the sign in the middle of the night, Shut down all software, website, phones and email. Not a pretty sight. It has taken the owner, Tara, months to recover,, but she's there helping customers every day.
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February 2022 by Foolish M.
It's 10:24 AM and no one is here to open the store. Not sure what time they open because no hours are posted. There is also 4 other people waiting. Very unprofessional. Hours not posted on door or on Google maps.
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November 2021 by Tina T.
Easy peezy! Also takes the Amazon returns too & doesn't need to be packaged up for the returns. One stop shop!
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October 2021 by Carlos I.
Wanted to give a shout-out to Tara and her team for an excellent service. Glad I switched from a P.O. Box at a USPS to having a P.O. Box here. More convenient and gives you a peace of mind knowing that your package are safer rather than being outside your house when your not home.
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October 2021 by Rebecca G.
This is for the Notary service ONLY. The people who do the shipping in the store are lovely, particularly Rebecca who was very helpful. Unfortunately, the owner/notary at the store, Tareneh Dalaei, is totally unreliable and untrustworthy. We made a confirmed appointment at 11:30 on Friday and when we showed up, she was not at the store and wasn't going to be there until after 3 PM. So we booked an appointment the next day at 1 PM and arrived on time. She told the clerks she would be there in 10 minutes. 30 minutes later, we inquired where she was. Oh, she says she's 15 minutes out. Oh, really? So we wandered around the shopping center for 20 minutes and went back. Still not there. At 55 minutes late to our SECOND APPOINTMENT THAT SHE DID NOT SHOW UP TO, we bailed. DO NOT USE THIS PERSON AS YOUR NOTARY unless your time is worth nothing. EDITED TO NOTE: Apparently "Tara" had let her notary expire and was STILL notarizing documents a year ago (scroll down for reviews) so maybe we dodged a bullet here. Unbelievable...
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September 2021 by Steve D.
Tara, the owner, is tops and she treats every customer like a family member! She looks for creative ways to save you money while also insuring your shipping needs. They took care of even difficult packages that I needed to ship. This is your answer to all your shipping needs!
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September 2021 by George U.
What a blessing it is to have such an amazing and positive place to send and pick up packages from. This small business location owned by Tara who is the ultimate in customer service and positive vibes is not only well run, organized and professional but they treat you like family. Rebecca is also a friendly face who provides stellar service with a smile at this location. If you need any type of parcel or related services you must give Tara and her staff an opportunity to serve your needs. Thanks and blessings for amazing service and always with a smile and welcoming spirit. I highly recommend this UPS store, Tara and her staff. You will not regret it!
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August 2021 by A B.
Tara and the rest of the crew, are awesome. They went out of there way to accommodate every need. She is super patient and tried to save us money, while sticking with the best option. This ups store is Super helpful and I will be coming back here for all shipping needs
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August 2021 by Shannon T.
GO HERE! These guys are ridiculously efficient and amazingly kind!! I drive further from my house because this one is SO MUCH BETTER! The staff is sensational! Highly recommend!!!
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August 2021 by Mariya M.
What a gem! Customer satisfaction is a priority at this location! I never thought I would leave a review for UPS but here I am. This UPS store gets not 5 but 50 starts from me! Short story: Customer service was exceptional! Went there 3 mins before closing to drop off a Samsung phone to be shipped to Samsung for repair. I was worried they would kick us out and tell us they were closed but the manager (introduced herself as Tara) and the other employee stayed with us 40 mins after closing to help us with a complicated return while we were on the phone with Samsung! I can't thank you enough, Tara! Way to treat customers! A+ customer service! If you need to ship something and want to be treated like a human, with patience, dignity, and respect, look no more! They are worth the extra few mins drive even if you have another UPS location closer to you. Long story: The only reason we went there was because they were the only UPS location open until 7pm! I use UPS often to deal with Amazon but this store is 15 mins drive from home so I never go there. Last night I needed my phone shipped for repair after hours so they were the only ones open at the time in Lake Forest. My husband and I drove like crazy and got there at 6:57pm, 3 mins before they closed. I was very worried they would tell us to go home. But oh my, did Tara prove me wrong! Right from the start it became obvious that Samsung did not send us the right info to ship my phone back. I felt embarrassed and was very uncomfortable for keeping them after hours. I was ready to leave but Tara and her colleague were very patient and accommodating and assured us they would stay with us until we get everything figured out. Who does that nowadays?! It took 40 mins to go through Samsung's phone system to figure out my shipping details!!! 40 mins!? Still, Tara and her colleague were nice, professional, and patient and stayed with us the entire time, guiding us through the process while we dealt with the horrible customer service at Samsung! Unbelievable customer service! Meanwhile, while we were there, the other lady cleaned and disinfected all surfaces to make sure all was COVID safe for next day. I also noticed that they make custom labels and license plates. Good to know! I had no idea! They also did an incredible job packing my (brand new and expensive) phone! So, bottom line: PROS 100% customer satisfaction! Clients come first! Open until 7pm Secure packaging Super clean and disinfected daily for COVID protection CONS: What cons? I can't think of any! What a gem! I wish all stores treated people like that! Thank you, Tara! I will be back!