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January 2024 by NASAcollector I LOVE SPACE
Been using this Uhaul for 20 years, they're always a good crew and very helpful.
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October 2022 by H Chandler Jr
Walked into get some boxes and the gentleman behind the counter was friendly and helped me get the boxes. Small space but had everything I needed.
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January 2022 by trevor bjarne
Terrible service, did not have any trucks available and then he hung up on me. I called five times before they answered my call. Really weird.
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March 2021 by Jay Hood
Very helpful...
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February 2020 by Suhle Walter
My post office box located in the same center...
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January 2019 by Jennifer H.
Says it closes at 2p on Sundays, but the business was locked up at 1:50p. Knocked several times, neon sign inside was on said "open" and could hear someone inside moving around. Also called several times and got hung up on. Terrible way to treat customers!
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October 2018 by Kenny K.
This location picked up the pieces from a disastrous failure to fulfill an original reservation at the San Juan Capistrano location. Fast easy and friendly!
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October 2018 by Troy L.
I was disappointed with the customer service. I let the guy know I was moving out of state and needed something that could fit my queen size bed and two small couches. He pushed for me to get the biggest trailer possible. I called around and other shops said the medium size should be fine. $640 compared to $327 is a huge difference. I told him I wanted to pay as low as possible. He just made me feel like it was my only option. Which is wasn't. CALL ALL the shops they all very in price due to inventory!
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May 2018 by Carl H.
Over a dozen people in line on busy weekend. Not moving line means I'd have to wait over an hour just to return some boxes.
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September 2017 by Dave K.
Well its time my story was told for others to benefit. Went to this location to rent a car carrier trailer for a F-150 old truck I had just purchased in San Diego. Found the people and the Mgr very nice and efficient. Rented the trailer and went outside. Two employees and the Mgr connected the trailer to my car and showed me information about the trailer. We left and drove to San Diego, it took us over three hours to get these due to very heavy traffic. Arrived at the home and the previous owner of the truck began to drive it up on the trailer as we watch and gave him help. As soon as the truck got half way up the loading ramps the trailer came off the hitch and rammed into the back of our brand new OX80 causing a large dent in the lift gate. I immediately stopped the load process, took pictures and called the Mgr at U-Haul. He was sorry, said he took full responsibility, which he should have and gave me his insurance Company. Put the trailer back on the hitch and properly tightened it so that would not happen again. Made a claim on line when I got home, went through their whole process of explaining giving names and phone numbers of witness at the site that they never called. After 30 days they call me and say the claim is denied, I was dumbfounded!!. They say the people who installed it on my car are properly trained, which is funny, and that the Manager sated in his statement, we did it right. Bottom line, they look like nice caring people but inside and through performance are far from it. Find another U-Haul for your safety.
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July 2017 by Keith G.
Great service! Our 12x6 was in fine shape they hooked it up and even backed it in for us Definately 5 Stars!!!!
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May 2017 by Carlos H.
Bill was great helping us to get a truck. Managed very well the customers line. Trully recomend this store.
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December 2016 by Amy Gu
Manager is very helpful and careful.
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October 2016 by Laura T.
Perfectly professional, considerate, efficient , Kind. Best U-haul in Lake Forest- go here!
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July 2016 by Xin Chen
the staff is helpful and nice, give me good advise
