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January 2024 by Ethan
Terrible experience. Needed a one way trailer and this place got assigned as a back up location when the place I requested didn’t have the trailer I needed. When we arrived to pick up the one way trailer, I spoke to a younger man and they didn’t receive my one way trailer but they were willing to let me use the local one that I had to return. We wanted the one way because we were moving an hour and a half away, but I accepted because there were no other options. When I brought it to return later that night, I did not know they didn’t take overnight returns and this older man came out and was very rude and told us that we had to bring it back in the morning even though they were there. After some back and forth he told us to try somewhere else. Would’ve been an okay experience if it wasn’t for that piece of work. I wouldn’t recommend this location to my worst enemy.
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January 2024 by Sheila Myers
I moved recently and needed to rent a van on two days in December - the 23rd and 26th. I was pleasantly surprised by the service that I received and the convenience scheduling they had so close to the holiday. This is a small local business and I'm very happy that I was able to support it.I met three people and all three we're outgoing, kind, and helpful. I was met at the road when I returned the vehicle and didn't even have to go inside. I received my receipt via email in a very short period of time. The billing was spot on and I really appreciate that they didn't waste the paper of printing everything out.I also want to point out that other reviews have a lot of hyperbole around the fact that there is a dog at this location. Bella (the dog) is probably one of the best trained canines I have met. She's a sweetheart. She's running around with a tennis ball in her mouth and trots up for a pet. I really can't State strongly enough that there is nothing frightening about this dog.Now with regards to parking, this business is located in an urban area and there is limited parking on the street. It's very limited. My opinion is that this is normal for this type of area. The other shops in the area also have limited parking and I have never had a U-Haul place that had unlimited free parking. So to put it simply, plan ahead.I want to thank the staff for making my two days of hauling and renting the pleasant experience. Anytime I need to rent a truck, this will be the place that I go.
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December 2023 by MJ K.
Scammed me on pricing. Tried to overcharge me on gas and mileage (i took a picture of before and after and they still tried to get more money). Location is a hot mess, and the staff is shady.
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November 2023 by Abigail G.
I had no idea that these guys were even here! Why don't they pop up on the U-Haul app when I'm reserving my trailers? Now that I know they're here I will always be renting from them. Way better service than any other Uhaul... and they actually care about sending me with good equipment and a safe hook up! Thank you!!!
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September 2023 by John Noland
Good service. Kind of a mish-mash of businesses.
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August 2023 by Sean R.
Best U-haul experience I've had in Orange County, by far. The employees were great and made my moving experience so much easier than previous U-hauls I've used - easy streamlined rental process from start to finish. Lindsay and Henry are especially helpful. Highly recommend and will definitely use again!!
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July 2023 by Randy Boone
Staff is very unfriendly. No where to park when you arrive because the staff is parked in all of the stall by the front door. Equipment is dirty and greasy. Very hard to get in and out of with all of the equipment parked in the driveway.
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July 2023 by Jay Oz
When I went to pick up the truck I reserved, since I chose self checkout I walked into the truck parking area, I was scolded by the man (who works here, cleans the trucks) that it’s a private property and I should not enter. I said well that’s not how it works with self check-out.The lady inside said they do not have the truck size I reserved. I called the dispatch manager and was told the system shows that location has it in the system.Very disorganized place with clear deviation from U-Haul standards.I waited around 2 hours and finally got the truck and was told I have to bring by 2 pm on Sunday even though my reservation was ending around 10 pm. The guy said I have to bring the truck before they close.This place is really terrible not only with employees and standards but also the condition of their property. I definitely recommend you to avoid this place
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July 2023 by Anese S.
I had a great experience renting a truck here; I needed a moving truck last minute and they were able to supply me with one the day of my call. I returned the truck and my order was processed immediately. Everyone was friendly and made the process easy which was very appreciated since moving is already stressful enough.
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July 2023 by Jay Mattan
When I went to pick up the truck I reserved, since I chose self checkout I walked into the truck parking area, I was scolded by the man (who works here, cleans the trucks) that it’s a private property and I should not enter. I said well that’s not how it works with self check-out.The lady inside said they do not have the truck size I reserved. I called the dispatch manager and was told the system shows that location has it in the system.Very disorganized place with clear deviation from U-Haul standards.I waited around 2 hours and finally got the truck and was told I have to bring by 2 pm on Sunday even though my reservation was ending around 10 pm. The guy said I have to bring the truck before they close.This place is really terrible not only with employees and standards but also the condition of their property. I definitely recommend you to avoid this place
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May 2023 by Omar Oregel
The team did a great job to get me set up with my trailer. I will be renting the trailer in the next coming month.
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April 2023 by Sina Ab
Easy check in and check out. Very nice and professional staff.
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March 2023 by Shibani Dhume
Great service, owner is really nice. Highly recommend ?
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February 2023 by Lori Alexander
Bill - thank you so much for all of your efforts in helping me secure a 10 foot truck for my move. I appreciate the extra mile you went to make sure this truck was available at your location. Easy online rental process and reasonably priced.
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January 2023 by Sheena Marie
I absolutely do not recommend this location there is a new location one block away that has a huge parking lot so that you can return your vehicle without any hassle. my husband was just told that we have to take the vehicle home with us because there is no parking left and we have to pay the mileage, charging me for an inconvenience that could have been avoided if I went one block away to the brand new U-Haul location save yourself from the headache that this location will give you because they do not serve their customers. they threatened that if we leave the car there that it will get towed and we will be responsible you do not have to face this type of issue one block away I wish I would have known.
