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March 2024 by Emely Munoz
I called this place around 5:30 asking a question about a dog I found and I asked the lady on the phone if they do drop offs or if she knew any shelters open around this time and she started to be really rude telling me why I am looking for one at this time and starting giving attitude saying why can’t I keep it until tomorrow and that I won’t find one open right now. She doesn’t know my personal life and why I can’t keep the dog and i want to make sure I find a place for the dog and instead of doing her job she starts giving me attitude and getting into my personal life. She needs to learn customer service! It was probably the girl April in all the bad reviews on here.
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February 2024 by Dorisann Dahl
I have not had the opportunity to visit your Center. We lived in high desert above Palm Springs. Riley and I were doing great! Then one daughter passed in Dec 2022 ⎌from aggressive lung cancer. My other daughter set me up in beautiful apt here in Laguna Woods Village . Riley isn’t doing well and not a happy dog. I’m progressively getting worse with Osteoarthritis and Ataxia. Really need to settle him in a home with yard, a family . He needs to run and stomp around with other pets or family members. He is approximately 4 years , fixed and very active. Loves people. Would you be interested in re-homing Riley. He’s been with me over 2 years. Has all his shots. Never had a health problem. Can we talk? ? Dorisann Dahl Laguna Woods
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November 2023 by Lynne “Doggiemommie” Holley
Great people running this adoption center. They do a wonderful job of saving, caring for and finding the best homes for them.
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November 2022 by Dylan Heath
These people are awesome. It's amazing what they do here. Come adopt a pet, it's an unlimited return in love.
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July 2022 by Adam Schowen
Although they were not able to help us (only because we didn't live in orange county) the person I spoke to was very caring and super apologetic that there was nothing she could do for us. Just the fact that there are still decent, caring humans out there gives this place 5 stars
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May 2022 by Imalia Diego
My application for a dog was rejected because April seems to think she knows what’s better even though I have a great home to offer, a huge backyard (fully fenced), I make good money, and have been searching for a small dog to adopt for months and finally found one but April thinks my cattle dog mix she has never seen is going to be too much for this smaller dog. I am willing to put in the money for training and time and yet I was rejected. I even asked work if I could bring her (the dog) in to help with her anxiety and none of my efforts will ever reach her because of April. I feel bad for the dogs here as April seems to be a horrible matchmaker.
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February 2022 by Elizabeth Mauve
I found a sweet dog in this website and I wanted to adopt her. I wanted to adopt and save this sweet dog. I filled out adopt application and I got responded on same day. We decided to meet with sweet dog and foster mom. She was very nice. I had my dog with me dogs seems to know each other. Dog was very sweet with me too. After dogs meet, we walked and asked some questions. Dogs started to play together, running around, how happy they were. She told us that I am perfectly fits to the sweet dog. I was very excited. She wanted to take a video she is playing with my dog and running around together Also they are very cute together. I have never met April and she wasn’t there to meet us. After she saw the video, she sent me the most rude, awful and insulted emails. On top of that she makes every reason of me very negative way. She was upset of my husband wasn’t there and didn’t tell her. Is that make that I am awful human being? I told her I didn’t mean and I apologized for her. My apology was nothing to her. I had a coffee mug, is that make me not serious about dog? Foster mom wishes she had a longer leash. I had a longer leash. Is that make I am not controlling my dog? When I train the dog I keep the leash short and keep close to me. It wasn’t the case that day. I can say on and on …. I am a dogs lover, I had many dogs in a past, they were all family to me. I love dogs and all dogs loves me. Nobody in my life treats me awful like April. I worry that how she is treating dogs and pets at that center. I feel very bad and sad for dogs and pets at this center. It’s not their fault being there. All dogs and pets deserve to go forever loving home. April needs to learn how to treat people nicely and respectful. It’s a Customer Service. I am still thinking of sweet dog and I want to adopt her. But I can’t because of April. It’s terrible.
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February 2022 by Tatianna White
I give this organization a 1 star because they make it incredibly hard to adopt small or medium sized dog. First, you can’t see a dog without filling out an application and then you have to be approved to be able to set up an appointment to see 1 specific dog. My applications have been rejected twice for trying to see a puppy due to the fact that I didn’t already have another dog in my home for my the puppy to play with. They will reject you if you live in a spacious apartment and don’t have a yard for the small dog. At this point I don’t think they care to find these poor dogs living in shelter or with foster parents an actually good loving home. You have to either agree to adopt two dogs or move to a house just to adopt any dog. I think the people running this organization should be ashamed of themselves for rejecting tons of potential loving homes for these animals.
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February 2022 by Mayumi P.
Pet adoption center of decision maker, I guess she is the owner. She is awful and not professional, not respectful at all. She is very rude and demanded. I have never met her and she wasn't there to meet us with foster mom and a dog. Foster mom was very nice and dog was very sweet. After dogs meet and walk around, they started to play together. They like each other and very cute together. Foster mom told us that we are the right fit and dog was very sweet with us. The foster mom took the video of them playing together. She wanted to show April how happy she is. She said she will send to April. Then, she sent me the most awful, terrible emails and makes every reason of me very negative way. I had coffee mug. Is that shows I am not serious and not focusing on dog? The foster mom wishes she has longer leash. I had longer leash, is that make I am not controlling my dog? When I train my dog, I keep leash short and stay close to me. It wasn't the case that day. I didn't change the plans. The dates weren't official met, she said she will call me when, where and what time to meet. She is very mad my husband didn't come to meet the dog. Is that make against on every little thing and judge me like horrible person? She is not focusing on adopt dogs to good family instead she judge about human who love dogs and make me feel awful. I had many dogs in a past, they were my family, I love dogs and dogs loves me. They can all sense who can trust or not. This is a customer service. I worry that how she is treating dogs and all pets at this center. She pushes away and insult the good caring customer to bring pet home. From this experience, I will pass a words to my family and friends. I feel bad and sad for every dogs and every pets at this place. They all deserve to go forever loving home. I still think of sweet little dog.
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October 2021 by Elite Warrior
I love this place, not only is it one of my favorite burgers and fries, I can get two double doubles a fry and a coke for less than a horrible Carl's Jr western bacon cheeseburger combo, and the people are very nice,sometimes the line is long, but that says something in of its self, it is worth the wait
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October 2021 by Estella Rostami
They didn't allow us to see any dogs!!
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September 2021 by Michael王京荣 Wang
Do you have cute little kittens?
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September 2021 by Daniela M. Gonzalez
amazing work love it here keep doing amazing
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February 2021 by Will M
Foster did not wear a mask inside petsmart. 3 stars only bc the dogs were cute.
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August 2020 by Lorri Espinoza
great volunteers with lots of knowledge
