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June 2024 by Tonya Keith Jones
Jose, Mark and Randy did an excellent job moving my 93 year old mother in Law from Laguna woods to Temecula. They were Early, polite and hard workers. I highly recommend them
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June 2024 by S O
TL;DR - AVOID AT ALL COSTS. I was naive, didn't know what to expect and your experience might be different, but mine was awful, strongly recommend avoiding this company in particular and movers in general. A 3 mile move of a 2 bedroom apartment across town cost $1500.
Over the phone I was quoted 3 guys for 3 hours at $195/hour. I paid them $950 or something close to that off the top. During that call I said, I've never hired movers before. Nobody explained how it worked, gave advice or was decent about it. They were in it to take our money.
Movers arrived at the end of their arrival window, apologized and said the line for gas was long. I assumed in good faith that our start time was when they got to my home. No. Little did I know they started charging me for time "when the truck left the lot" so I paid $195 for that hour. So the "I'm sorry was supposed to make me feel better about the $195.
The movers were friendly, chatty and insisted on "reboxing" a lot of our smaller boxes into larger boxes (again a time eating tactic) before putting them on the truck.
3 guys took from 9 a.m. to 1 p.m. to move us from a 1st floor 2 bedroom to a 2nd floor 2 bedroom. They were late, took a half hour lunch, and got lost on the 3 mile drive for over 20 minutes.
During the move one of the guys casually mentioned his parole officer.
Your *PAROLE* officer?!?!
Cool, criminals know where I live and what stuff I have. Cool cool. ????????
I assumed that when they went over their 3 hour quote, they were doing his a good turn and finishing. Nope.
After all of it was done, 3 hulking sweaty men stood in my kitchen and actively shook me down for another $500. I pushed back and got death stared at by their leader. He explained that I owed them for their getting gas time and their lunch time and their getting lost time. I caved and paid it, because I was exhausted and wanted them gone. I hated my new home because it's where this company and its employees violated me. I've been depressed and scared and never really settled in.
People seem to rave about this company, but if they see you as a mark, they'll take advantage.
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May 2024 by R Singleton
Mark Terry very rude person with a very foul mouth over the phone... probably not like that in person but very rude over the phone. Called to retreive information regarding his business and he begun cursing and name calling, very racial comments. Horrible person not the way to conduct business with a large company like us. I do not recommend this company to any customer and will also be reporting him to the bbb. Always be respectful you never know who you are speaking to or who they know, and it could cost you in the long run. Also he called my place of business and made multiple threats and told my owner he would sue our company if I was not terminated from my job. Very nasty person.
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March 2024 by Donna Wigdor
Mark Terry’s movers did a good job. We moved out of state and used their storage facility for a little while. We had some broken items but Mark took care of the claim for us. They were polite and hard working movers. I would recommend them for your in or out of state moving needs.
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February 2024 by Kathy Makowski
Best movers ever. We had a short (less than 21 day escrow) notice to move and our realtor recommended Terry Moving. My husband called and they gave us a quote over the phone and confirmed wardrobe boxes, etc. Estimate was same as others - we are VERY organized - but the movers were done in half the time (2nd story to a 3rd story). Ken Chuy and Carlos ARE AMAZING. Not hoping to move any time soon but would call Terry Moving again and sincerely recommend you do the same.
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January 2024 by Melissa Brett Wilson
These guys jumped in at the last minute and really saved my move. They are really professional and courteous. Highly recommend.
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January 2024 by Michael Hidden
This review has been a long time in coming but moving brings lots of things that need to be done and sadly this was on the back burner. This moving company is top notch. Honest, prompt, great at communication, and at reasonable cost. We used their packing service as well and everything was done efficiently and professionally, taking great care of our belongings in the process. The truck showed up at the new house 450 miles away on the day and time promised and the driver stayed in touch with us with arrival time etc. During the move not a shelf pin was missing! Can't say enough good things about this moving company - highly recommend!
Thanks Mark for the great service!!!
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January 2024 by Michael Nicholson
Trying to find a great moving company online is almost impossible. Reviews generally are all over the place and you never know who to trust. When I went with Terry Moving & Storage, I had to hope the 5 star reviews were legit and the 1 stars were the exception. I am happy to say, the 5 stars are LEGIT and I am adding one to the list. The entire process was smooth, and they were very patient answering all my questions. The crew of Julian, Vinni, and Patrick were all-stars. They moved our stuff under the time estimate and treated everything with great care. They went out of their way to help us with our potted plants (they made a cool makeshift plant-carrier out of a wardrobe box) and even moved some large items that we needed to sell into our garage so it would be easier for pickup. They covered our newly carpeted stairs to protect them and were great with our fragile items, especially the TV. To top it off, becuase the guys were able to move us under the estimate, we'll be getting a refund for the difference. If you're looking for quality moving - you'd be hard pressed to find better! At the very least - call them if you don't believe me - some rando on the internet ;)
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December 2023 by Mackenzie Lake
Had Hope and Randy helping us move today and WOW! They did amazing! They moved everything quickly and diligently. They were able to wrap items and were super fragile with the breakables! If you are looking for movers use Terry Moving! I have had the best experience and highly recommend!! Thank you so much for helping us move into our home!!
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November 2023 by Sayl Mahallati
They are AWESOME!
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November 2023 by Kaia Marling
I am deeply disappointed with this company. They overcharged my credit card, which did not align with the terms laid out in our contract. To make matters worse, despite multiple attempts to reach out, I received no response or acknowledgment from their end. I advise potential customers to be cautious and double-check any charges they may incur with this company.
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October 2023 by Liz Stuart
We are very pleased with our moving experience from California to Colorado. The movers were courteous, they wrapped every piece of furniture, every TV, every mirror arrived in perfect condition. We will use and recommend Terry Moving & Storage.The owner, Mark Terry, was extremely responsive and communicated with us daily. Our delivery arrived on time as expected.
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October 2023 by Christopher Osswald
I found Terry Moving & Storage in a google search and it was the reviews that got me to contact them. I needed packing and a full move, including a month of storage, up to Crescent City- a beautiful but remote coastal area 20 minutes from the Oregon border. I’ve don interstate corporate moves with Allied but this was my first move on my own. I’m so glad I did. This was back in June and I’ve finally unpacked everything. Not a single missing or broken item. The staff were friendly and professional at each stage and I really felt for the driver who had to navigate the 101 through some pretty tight redwood groves. I would recommend them to anyone and would use them again myself. Thank you to Mark Terry and the whole team involved in our move!
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October 2023 by Mitsu Miyashima
They are very kind and were so helpful during my move. I have been storing things with them for almost a year now, and Lawrence from the warehouse even helped me go through and dump stuff, break down boxes, rearrange furniture, etc.! He in particular went so above and beyond it was fantastic. Highly recommend!
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October 2023 by Susan L.
Did a great job moving from California to Oregon. Would definitely use again & highly recommend.