-
August 2023 by O.k Tomahawk
Everyone is very nice, their attentive,& the store is always clean not a single dust particle floating in the air. They always have great deals, and as well as their shelves are always stocked up. Highly recommend coming here
-
June 2023 by Dixie Chiles
I can see from other reviews that the rudeness coming out of this store is not just aimed at customers. I am a UberEats delivery driver and I did a pickup at this store and the only words exchanged were me asking If this was the right place. I simply explained to the person behind the counter that I was not sure since the address on the door only showed the number 5, and I did all that with a smile on my face and a gracious thank you as she handed me the package to be delivered. What she did in return was to give me a thumbs down rating. ? Little does she know, the customer I delivered to gave me a very nice tip of $11.00 for my efforts, so ? ? ? this rude person behind the counter is now getting this review for her efforts in trying to harm my ratings. Plus I will never use this store for any of my needs in the future.
-
April 2023 by Bobbi F.
I love Maria and Lilly very professional the store was very clean and organized They both went above and beyond to help me Thank you
-
April 2023 by Ashley Cantlin
Always has what I’m looking for! Every Time!
-
September 2022 by carley o.
On September 14, 2022 at 2:50 pm I went to the El Toro Lake Forest salon centric. I usually don't prefer going to the store because I always get really bad customer service/Mean girl vibes. Yesterday when I was at the store I got the things that I needed. I was checking out with Alyssa M L. She was being passive-aggressive telling me I need to be at this register, as the other employee told me I need to be at a different register. As I'm checking out I'm looking down at my phone replying to a client, she's done checking me out so I say thank you and I leave. I get back to my salon suite which was 15 minutes away and I realize that they put a broken conditioner in my bag, this conditioner had hard conditioner dried up and hair all over it. I look at the receipt and they charged me for a conditioner that I did not put in my bag or did I want to purchase. I called the store back and I explain the situation she not once did she say sorry, she told me you need to come back to the store to return it. I told her that's a little bit out of the way I have an appointment coming up and I would prefer her just to refund it, it was her mistake. So I call the salon centric I prefer to go to in Tustin, next to my apartment. The ladies there are way nicer so I go out of my way to go to the salon centric next to my apartment because the salon centric off of El Toro, Lake Forest I have had bad experiences every single time. I explain the same situation to the girl on the phone at Tustin and she explains to me maybe the lady is thinking that I stole the conditioner because they've had a problems with that which I understand that! I wish the place in Lake Forest would've explained that instead of just being rude and passive aggressive. The Tustin location gave me the SalonCentric district manager's number (Gina) and I text her and let her know I need to talk to her about what's going on. My client that was supposed to come ended up canceling so I had time to go back to the Lake Forest location to return the conditioner. I drive back to return this $20 conditioner that I did not purchase or put in my bag. I walk up to Alyssa M L. who checked me out in the beginning and I said hi I'm the lady that called to let you know that I need to return this conditioner that I didn't purchase. Not once did she say sorry and she's giving me a dirty look. She really needs to learn some customer service skills! She should've said I'm so sorry for giving you a returned/damaged/contaminated item. But instead she gave me a dirty look and made me feel like I'm the one that made the mistake. I'm not a mean girl, I don't understand why I'm getting mean girl vibes I'm always polite I'm always saying thank you. I think this whole store at Lake Forest off of El Toro needs to have a big meeting and talk about customer service skills because as a hairstylist and you can look up my account we spend a lot of money at these stores. Something needs to be fixed it's not right to treat people like this.
-
August 2022 by Mona M.
Jennifer was super rude bad customer service seems like she doesn't wanna move and help plus give customers attitude
-
August 2022 by Amoon A.
Jennifer was super rude bad customer service seems like she doesn't wanna move and help plus give customers attitude
-
April 2022 by Marleah Apedaile
The girls who work here are so rude!! Not helpful at all. I was trying to resolve and issue over the phone and was hung up on by the manager.
-
January 2022 by Toni G.
Are they open? Every time I go there, they're closed during normal business hours. Are they possibly closed due to the pandemic indefinitely? I wish they would post it on their website.
-
December 2021 by Molly McGuinn
Came looking for a specific brand after I was recommended here. Wide selection but I didn't see it, so I asked the two workers who were just talking behind the register. They both just looked at me and one said "no..." but didn't ask about the product or offer a replacement. Couldn't care less that I was there.
-
December 2021 by Mo Bayaa
Misleading as to what products they carry
-
December 2021 by Michelle S.
Alyssa at Salon Centric on El Tori. Lake Forest went above and beyond Today to track an order I placed November 16 and never received at a special sale price. Thank you Salon Centric for being such a great place for us hard-working hairdressers and beauty people. Thank you Alysa for going above and beyond the call of duty.
-
August 2021 by Mahnaz B.
If I able to give this location I would go no stars customer service zero Manager of this place awful her costumer service terrible and she blamed on Covid never ever go this place anymore just because of new manager she young and no experience Hope they change her soon in
-
August 2021 by Karla Garcia
LICENSED PROFESSIONALS ONLY
-
July 2021 by Caroline Cruz
Service is excellent since staff are well trained in all products. Happy helpful place to shop.
